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Handle vendor payment disputes

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You can mark a vendor ledger entry as On hold if there's a dispute about a supplier document. The on hold status helps you maintain transparency and efficiency while you manage and resolve the issue.

To set a vendor ledger entry on hold

  1. Choose the Lightbulb that opens the Tell Me feature. icon, enter Vendor ledger entries, and then choose the related link.
  2. Select the entry that you want to mark.
  3. Choose Edit List. You can now enter up to 3 characters (likely your initials) in the On Hold field to indicate the document is on hold.

On hold entries, and the Suggest Vendor Payments batch job

The Suggest Vendor Payments batch job excludes vendor ledger entries that are On Hold. To learn more, go to Suggest vendor payments.

Analyzing On hold vendor ledger entries

There are multiple other options for analyzing entries on hold.

For instance, on the Vendor ledger entries page you can set a filter on the On Hold field to this value

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You can also take the vendor ledger entries list page into analysis mode and define an analysis tab. To learn more, go to Using data analysis to show vendor ledger entries on hold

Or you can run the Payments on Hold report.

Block vendors

You can also block a vendor, for example because of insolvency, so that people can't select the vendor for purchase documents, or so that they can't post payments to the vendor.

To learn more, go to Block vendors.

Using data analysis to show vendor ledger entries on hold
Payments on Hold (report)
Suggest vendor payments
Block vendors
Managing Payables

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