Microsoft System Center Service Manager 2010 – Automating IT Service Management
System Center Service Manager 2010, a new addition to the System Center suite of products, delivers an integrated platform for automating your organization’s IT Service Management best practices and adapting them to meet your organization’s requirements.
Service Manager can help your organization to increase productivity, reduce costs, improve resolution times, and meet compliance standards. Its built-in processes are based on industry best practices such as those found in Microsoft Operations Framework (MOF) and the IT Infrastructure Library (ITIL).
Included in Service Manager are the core process management packs for incident and problem resolution, change control, and compliance and risk management. In addition, our partner Provance will deliver a process management pack for IT asset management.
Integration with the System Center Platform
Through its configuration management database (CMDB) and process integration, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager, and Active Directory Domain Services.
Service Manager delivers multiple benefits in the following key areas:
User-centric support. It improves responsiveness and reduces support costs through its Self-Service Portal. To learn more, see Service Manager and User-Centric Support.
Datacenter management efficiency. It reduces downtime and improves reliability through its CMDB and Management Packs. To learn more, see Datacenter Management Efficiency.
Business alignment. It helps the organization align to business goals and adapt to new requirements through asset management, compliance and risk management, and automated reporting and analysis. To learn more, see Business Alignment.
System Center Service Manager 2010 will be available in the first half of calendar year 2010. Check back regularly for the latest on its release date. To get the beta 2 version of Service Manager, visit the Microsoft Download Center.