Microsoft Compiled HTML Help files (*.CHM) accessed within App-V packages fail to display correctly after Internet Explorer 8 is upgraded to Internet Explorer 9
Here’s one more KB article we published today. Enjoy!
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Symptoms
On a Windows Server 2008 R2 RDS server running the App-V Client version 4.6.0.20200, after Internet Explorer 8 is upgraded to Internet Explorer 9, the Microsoft Compiled HTML Help files (*.chm) in some App-V packages may stop working and the help panel will display a blank white screen. If Internet Explorer 9 is uninstalled and reverted back to Internet Explorer 8 the help content will render properly.
Cause
This is a known issue with App-V client 4.6.0.20200.
Resolution
To resolve this issue, install App-V 4.6 SP1 with the latest hotfix rollup. To obtain the latest hotfix rollup please contact Microsoft Support.
Service Pack 1 for Microsoft App-V 4.6 can be downloaded from the following location:
Microsoft Application Virtualization 4.6 Service Pack 1 - https://www.microsoft.com/download/en/details.aspx?id=14552
More Information
The latest Version of the App-V 4.6 client is 4.6 SP1 Hotfix Rollup 4 (as of 9/19/2011). To keep track of the latest App-V updates, please follow the Microsoft Application Virtualization blog at https://blogs.technet.com/b/appv/.
Note Be sure to test these updates against all your App-V packages to insure compatibility in your test environment prior to updating your production environment.
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For the most current version of this article please see the following:
J.C. Hornbeck | System Center Knowledge Engineer
App-V Team blog: https://blogs.technet.com/appv/
AVIcode Team blog: https://blogs.technet.com/b/avicode
ConfigMgr Support Team blog: https://blogs.technet.com/configurationmgr/
DPM Team blog: https://blogs.technet.com/dpm/
MED-V Team blog: https://blogs.technet.com/medv/
OOB Support Team blog: https://blogs.technet.com/oob/
Opalis Team blog: https://blogs.technet.com/opalis
Orchestrator Support Team blog: https://blogs.technet.com/b/orchestrator/
OpsMgr Support Team blog: https://blogs.technet.com/operationsmgr/
SCMDM Support Team blog: https://blogs.technet.com/mdm/
SCVMM Team blog: https://blogs.technet.com/scvmm
Server App-V Team blog: https://blogs.technet.com/b/serverappv
Service Manager Team blog: https://blogs.technet.com/b/servicemanager
System Center Essentials Team blog: https://blogs.technet.com/b/systemcenteressentials
WSUS Support Team blog: https://blogs.technet.com/sus/
