Want to know the secret of customer service success?
REGISTER TO ATTEND OUR WEBINAR TOMORROW, 4TH JUNE, AT 3PM
Delivering exceptional customer experiences means that every interaction matters. We invite you to attend our webinar to learn how Service by Microsoft Dynamics CRM can help you earn customers for life through cross-channel service, increased agent productivity and adaptive service models.
- More than half of today's customers’ use web self-service to find answers to their questions.*
- Customer service agents who are empowered with context and the resources to answer questions are more effective and happier agents are twice as likely to deliver on critical customer satisfaction metrics.*
- 66% of consumers globally stopped doing business with a provider due to a poor customer services experience.**
During this webinar Bill Patterson, General Manager of Service Engagement from Microsoft, will explore how in a market which is razor focused on flawless customer service, you can meet customer’s increasingly high demand. He’ll be joined by Ask.com’s Global Customer Care Manager Eric McKirdy and industry expert Esteban Kolsky who will share their best practises for customer service success and illustrate how an amazing customer experience can equip you with the competitive advantage to outperform the market.
Presenters:
- Bill Patterson - General Manager of Service Engagement, Microsoft
- Eric McKirdy - Global Customer Care Manager, Ask.com
- Esteban Kolsky - Founder and Principal, ThinkJar