This blog is not Support!
This blog is not product support.
I cannot take support questions on configs, bug reports, etc. I just cannot do it.
Right now, I am publishing those comments and stating so. I am doing that because I know SP1 is still "hot off the presses" and people are eager. But I cannot answer all of those, so I am not even going to try. But I am replying saying so, at least for the time being.
If the volume persists I am going to have to stop publishing them even with a minimal reply. So please stop asking.
The proper place to send bug reports is via the feedback link on fsinsider.com or to tell_fs@microsoft.com.
As far as support questions, the best place to find answers is 1)the manual,2)enthusiast forums, 3)try it.
Comments
Anonymous
May 22, 2007
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May 22, 2007
TokyoCrow: I am a program manager who defines and drives projects, like SP1 and DX10. There is a defined support channel that purchasers of FSX get to use. You can call or use the web site. I am not support and not part of that channel, and practically speaking, I cannot answer any and all questions as I would never do my day job. Questions about projects or about technology, I do try to answer as many of those as possible. And as people stray out of the areas I will engage in, I try to explain why. I am not trying to hide, just being up-front and practical about what I will and will not do. I apologize if you dont think thats fair, but it is what it is.Anonymous
May 22, 2007
This is why people like Phil are so rare in this industry... He went out of his way to be a point of contact with SP1 Development instead of keeping us in the dark. Not only did he keep us posted, and keep honest with us... he even replied to several questions. And what's his reward? A bunch of snide comments. While the negative comments are not the norm, they're certainly still uncalled for. I was also getting sick of all the "tech support" questions. People were abusing the fact that they had a point of contact, directly from the developer, that they could ask questions of... they got lazy... and instead of seeking out answers on their own, they expected him to answer all of their questions. The answers to most of these questions are easily found in forums of popular sim websites. Ever heard of Google? Show me any major software company whose developer will personally answer every single tech support question... it doesn't exist, so why should you expect it here? Some of the questions were just annoying. I'm probably going to anger a few people, but here goes: "My biggest question is resolution. I can and have had it set for 1440:900, but should I set it lower? Will it improve the performance of the game?" Do you seriously need to ask that? Even if you (somehow) didn't know that lower resolutions improve framerates... couldn't you have just TRIED it? Trying it would have been quicker than typing a question in the blog and waiting for an answer. "Then Phil do you mind explaining why do I have a better performance without the SP1 than when I intall . I reintalled the FSX clean no tweak and when I apply the patch the FSX is worst can you explained that." You act like he's on trial! I wouldn't have answered that one either. If you get better performance without SP1, then DON'T USE IT!!! Problem solved. I have been following this blog for several months now, and some of the comments here represent the dumbing-down of our society, and it's frankly quite embarrassing to know that this is the mindset of so many simmers.Anonymous
May 23, 2007
I'm with Phil on the whole support thing. One man can't support the entire user community, especially since it is not his job. I would much rather than he focus his time on DX10 and other improvements to the product. Phil, thanks for all the informations so far. I find your blog to be very informative and I am eagerly awaiting more posts.Anonymous
May 23, 2007
Sorry, Have you ever tried to get FSX support outside of US? It does not happen or succeed.Anonymous
May 23, 2007
Hoodoo: that is not something I can personally fix.Anonymous
May 23, 2007
I understand that this is not the proper forum for support for FSX as a game. What is the proper medium for asking questions about the SDK? I'm planning a project that will interface FSX with the Logitech G15 gaming keyboard and need to know the extend of information that I can extract from the simulation. Specifically, I need to know if I can access: gear status (raised, extended), flaps status, throttle status, heading, VOR frequencies, etc.Anonymous
May 23, 2007
"The proper place to send bug reports is via the feedback link on fsinsider.com or to tell_fs@microsoft.com." I have sent a fair number of email's and feedback forms about various bugs however I feel I'm just being ignored there. There really does not seem to be any good bug reporting possibilities. Having said that SP1 seems to be a great improvement, although I have noticed a few problems, but I still need to get the settings rite.Anonymous
May 23, 2007
Svet: I believe a couple of the developer oriented forums like http://scenery.org/faq.htm http://www.scenery.org/tutorials.htm http://forums.avsim.net/dcboard.php?az=set_sort_key&forum=255&page=¶m=author_name are the ticket.Anonymous
May 24, 2007
I believe if you ask for money for a product you should make an effort to provide reasonable honest support, not just a runaround. I thought venting was not allowed here either?Anonymous
May 24, 2007
Hoodoo: you are being polite, and I am trying to be honest. so I am publishing your comments but that doesnt mean I can offer support.Anonymous
May 26, 2007
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May 27, 2007
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May 29, 2007
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May 29, 2007
Tokyo: there is a difference between offering "support" type information via a "push" web site and full-blown support for every question. this is just a blog. is that so hard to get?Anonymous
May 29, 2007
Risa: you have some good suggestions in there, Aces can definitely learn from what DevDiv has been doing with the Ladybug system to improve visibility to the community. its going to be FS11 at the earliest for us to implement something like that, but its a good request. thanks!