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Outgoing Caller ID not supported on Vonage!!

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So, I finally got rid of Qwest at my house, not even the line is hooked up to anything.  I switched to Vonage for my primary home phone because it will save me about $10 a month, and my wife can use it to call long distance for free instead of having to grab my office phone (ATT Callvantage phone).

 

The thing I didn’t know is that Vonage doesn’t completely support Caller ID.  Yeah, yeah, incoming CID works great but outgoing will not display your name, only your number.  HUH?

 

Caller ID has been around for 22 years.  22 years!!  I can’t believe that Vonage can’t get this together.  My two lines on ATT Callvantage do it, and they are VOIP.  Every Comcastic customer I know works fine.  Even some mobile phones do it.  But, the might powerful and much ballyhooed Vongage can’t seem to deliver a two decade old technology.  This doesn't seem like a big deal, but some people won’t pick up their phone unless they see a name in that caller ID field.

 

Oh, and BTW, don't bother calling their support.  You will be routed to a call center in India, and they will ask you to go to the configuration page and be surprised when there isn't a Caller ID applet.  I called them a total of 3 times, and each time it took an incredible amount of explination to tell them that outgoing Caller ID doesn't display my name.

 

Now where did I put that customer service number for ATT Callvantage?

Comments

  • Anonymous
    July 20, 2006
    The comment has been removed
  • Anonymous
    November 22, 2006
    The comment has been removed