IM an Expert
Are there experts in your enterprise that would like to share their knowledge? Do you find yourself trying to find the right person to answer a particular question?
IM an Expert for Lync Server 2010 can help connect experts in an organization with those seeking their advice. Unlike forums, distribution lists or other existing methods, IM an Expert can provide almost immediate assistance by searching for available experts and using IM to contact them.
Interested? More information is below.
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IM an Expert for Lync Server 2010 is an instant messaging question and answer service that you can set up within your organization. With the IM an Expert service, you can use Microsoft Lync or the IM an Expert Welcome page to submit a text question to the service. The IM an Expert service will locate an expert for you within your company and initiate an IM session between you and an expert. Answers are recorded and can be made available for later reference. You can specify your privacy and question preferences on the IM an Expert Website. IM an Expert is based on UCMA 3.0 and at a high-level, consist of a BOT, a Web Site, and SQL database.
Comments
Anonymous
January 01, 2003
For those of you who keep missing the IM notifications, the answer is to use LyncNotifier. It's a Lync add-on that ensures that the notification appears on top of all other windows so you don't miss it. And as an added bonus, it places a glowing border around the notification. (You can choose the size and color of the glowing border). you can get it here: http:..www.mycsdsolutions.com/notifier.htmlAnonymous
May 13, 2011
After loggin my computer communicator shows me away. It can not made avilable manually. After 20-30 minutes its automatically shows avilable. How can i solve the kind of problem.Anonymous
May 17, 2011
How come communicator can't send messages to somebody who is offline? Yahoo Messenger allows you to do this.Anonymous
May 18, 2011
Its a feedback for Microsoft Office Communicator R2 -- When a person is offline in OC and other person tries to send a message the message will not be delivered since the person is offline. Which is correct. But lets consider a case , wherein Person A has blocked person B in his/her list. Now person A appears to be offline to Person B ,, but the catch is when person B tried to send a message to person A ,, messages delivers succesfully even though the person A was appearing as offline. Now -- Person B gets to know that person A has blocked person B, Which person A might not want person B to find out and when the Person A was appearing as offline so it should not deliver the message and the behaviour should be as person A is really offline for person B.Anonymous
May 24, 2011
Feedback for new OC: I can't type letters with accents anymore (ñ, á, é, í, ó). The normal key shortcuts that work for other microsoft applications (and still do) now do not work in the new OC. I work with Spain and need these to communicate in Spanish. How can I enable key shortcuts in OC?Anonymous
May 24, 2011
I couldn't get logged on as a participant until I joined my corporate VPN. What happens if I am doing a live meeting and my outside customer needs to participate and they can't VPN to my company?Anonymous
May 31, 2011
I just got upgraded to OC 2007r. On my laptop I show me as being online, but all my coworkers show me as offline. Whats the deal?Anonymous
June 01, 2011
When someone calls me on IM they can't hear me. I have all the volumes up but still nothing. Any suggestions?Anonymous
June 02, 2011
I really do like the new look of I/M, but I don't see where we can click when telling people we off work. I sign off, but it still continue to show (GREEN) for available. Did you move it or put it in a place where we can’t find it?Anonymous
June 09, 2011
I just upgraded to Windows 7. On XP, if someone IM'd me and I didn't pick it up right away, their name would highlight on a tab in the shortcuts section of my screen. Now, I get no indication at all to know that someone has IM'd and there is a message waiting. How can I get that notification back??Anonymous
June 13, 2011
How do I locate the phone number for a colleague while in communicator?Anonymous
June 15, 2011
I am having issues with my Communicator not speaking to my calendar and showing me as available unless I go in and change it manually. Is there something I can do to link Communicator to my Outlook calendar?Anonymous
June 15, 2011
We just have this IM at our office. When receiving the IM, it would be great if it pop up to notify us if we have a IM. the sound is low and if you are away from your desk, you might not notice it for a while. Is there a way to do it?Anonymous
June 21, 2011
Is there any to set minutes when you are away from available, busy, etc?Anonymous
June 21, 2011
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June 24, 2011
I am trying to migrate from Yahoo messenger to this program, but something that really frustates me is the fact that I cannot change the display name for each contact. A lot of people have pretty bizarre id's and I have hundreds of contacts. If the id's cannot be replaced by their names, it becomes very hard to search for people. Any idea if it is at all possible to change their display names or if an update to do this will be available soon? Many thanksAnonymous
June 26, 2011
How do you change the font permanentlyAnonymous
June 27, 2011
What does Availble-IM only mean on the Office Communicator?Anonymous
July 12, 2011
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July 14, 2011
I can't hear the presentation via my computerAnonymous
July 15, 2011
in the past week my IM has not been able to recognize my corporate address book. Error message: Cannot synchronize with the corporate address book. This may be because the proxy server setting in your web browser does not allow access to the address book. Any setting changes I need to do? Thank you, AlineAnonymous
July 17, 2011
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July 18, 2011
My IM is not showing the meetings I have. The outlook integration is not working!!!Anonymous
July 22, 2011
How do I add a contact? This GUI is not exactly intuitive.Anonymous
July 25, 2011
I just got my new IBM thinkpad and Windows 7. My IM's used to popup or blink at the bottom of my screen. Now they don't, so I don't realize I've received the IM. What setting can I change to make them more visible?Anonymous
July 26, 2011
I am forever missing incoming messages, as I have the sound low in the office and the flashing icon is just not very visible. Is there a way to get teh message to pop up un your screen when is comes in. Messenger used to do this.Anonymous
July 29, 2011
From MOC 2005 doing a sharing is sometimes difficult when on MOC 2007. Could you please rectify this error...? Also when a chat window is opened, in MOC 2005, on the right hand side of person in conversation we could see a black arrow where we could view the details like Cell No, desk no etc... However, the same is not present in MOC 2007 but we have to right click on persons name then go to call to view all these details which is really time consuming. Would be great if you fix these errors...Anonymous
July 30, 2011
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August 08, 2011
Hi, I lost the smileys in Communicator. I see them on the list, but if someone is sending me a message in communicator using a smiley I only see dots and bars...Anonymous
August 11, 2011
My company upgraded to Office Communicator 2007 R2 version 3.5.6907.221 and it has been an absolute nightmare do to one feature. Copy and Paste does not work unless you first copy and paste in Notepad then copy and paste that into the communicator. Any attempt to copy and paste a simple word locks up the window for over a minute. Is there any way to turn off formatting so that we can just copy and paste a normal word.Anonymous
August 16, 2011
Hello -I have an issue with my IM communicator. It continues to display my out of office message even when I have my out of office assistance messenger turned off? How do I keep it from doing this? thanksAnonymous
August 30, 2011
Communicator is setup at work to automaticalyl log me in when I sign into my work computer. Today I noticed it shows me as 'Away' when I am available in the the office. I checked and my out of office is not on and I do not have any meetigns scheduled but yet I am unable to change my status to 'Available' even after restarting the application and my laptop. Can someone please help me?Anonymous
August 31, 2011
Can we add a an external Links or Internal Links like Favorites or some thing like Under Main Menu --> Tools --> Links --> blue.usps.gov/.../portal https://www.usps.com/ ... and so on.Anonymous
September 12, 2011
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September 12, 2011
communicater is always shows offlineAnonymous
September 13, 2011
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September 14, 2011
The need to specify excange login credentials when Outlook is already running and connected, is poor design. The fact that OC will tell you someone is available, you open a chat window, and it STILL tells you they're available, and when you compose a note and send it, it then tells you they're NOT available, is poor design. Is this not a client/server system, with active threads to the OC server? Why would it not know, to the last moment, if someone has signed off? Why would it require a second login, after exchange has already established a connection, just to push conversation history into the Outlook mailbox? I'm certain there is some technical reason for both of these problems; the point is they're both frustrating. And in fact the length of time it takes OC to sign in, is yet another black eye for the software.Anonymous
September 15, 2011
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September 21, 2011
it would be great if you can add spell check.....and also T9 facility.Anonymous
September 24, 2011
My "appear offline" status went away a few days ago. How do I get that back?Anonymous
September 28, 2011
There is no option to Group close in the Messager to decline members added to Messager in new version.Anonymous
October 06, 2011
I am using Windows 7. Using Office Communicator 2007 R2, I cannot click on and view current conversations. For the first several weeks things worked fine, but now I can view the current conversations, but they are very small and I cannot view them.Anonymous
October 12, 2011
Communicator says I am available, but my team sees me as being offline. In my communicator window, it is showing every contact without any status.Anonymous
October 16, 2011
For folks who work with team situated across the globe it will be of great use if you can add a field in the contact properties or somewhere an option to quickly find out the local time of that contact.Anonymous
October 17, 2011
In my communicator only myself showing Available and nobody contacts was showing Available.Anonymous
October 18, 2011
Does a new employee have to request access to office communicator? We have a new employee that just started, he logged in but it says he does not have access rights?Anonymous
October 18, 2011
I'm still using Microsoft Office Communicator 2005 version, I used it yesterday unfortunately when i open my IM this morning, it says"Parameter is incorrect" and cannot use the IM though i made my PC restart many times. PLease help.Anonymous
October 20, 2011
My office communicator keeps showing that I'm busy ( when I'm not.) It turned off and I had to put the application back on, which temporarily showed a green light, then it quiclkly reverted to brown. Please help.Anonymous
October 21, 2011
why does minimized officer communicator pop up everytime we open an Internet Explorer? Any fix pleaseAnonymous
November 09, 2011
i'm encounter problem not able to send message to one of my collegue. He is online with the status away & available. But when i double click on his name, the conversation window did not pop out. The office communicator is working find with other people. pls advice how to resolve this error. ThxAnonymous
November 23, 2011
Is there any way that a spell check tool can be incorporated into communicator?Anonymous
November 29, 2011
Do administrators / Employers have access to chat logs that Employees do not? with regard to privacy considerations or mis-use issues for Office Communicator ?Anonymous
December 02, 2011
It would be nice if you could add a feature to computer text someone during the presentation similar to the way you can speak on the microphone.Anonymous
December 06, 2011
how do we save conversations? we used to be able to save as a file or email the conversation to ourselves ... very handy if the boss is giving you instructions. don't see the option anymoreAnonymous
December 14, 2011
on the older version of communicator there was a option to have the im pop onscreen when a reply was sent. For some reason when a reply is sent you only see a small change in the Icon at the bottom of the screen, Is there an option to allow this to pop on screen or give more of a signal that somone has replied to your IM?Anonymous
December 20, 2011
I created a session this morning to Meet Now, but when I got into my meeting, I could not invite anyone, which made me lose my customer call - I wanted to show them something online that moment, and I kept them on as long as I could, but I was unable to get anyone into the meeting.Anonymous
December 20, 2011
I would like to know if there is a way to use Communicator as tool for workload status. I.E. I am not busy and need some work to do. How could I advertise that to my contacts visually. I thought of a different color presence button, or creating a note in the change sign-in address that would appear. Any ideas?Anonymous
January 26, 2012
can I retrieve an old IM message that was sent to me 2 weeks agao?Anonymous
February 03, 2012
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February 06, 2012
lack of remote assistance option is painful :-(Anonymous
February 17, 2012
IS THERE A WAY THAT I CAN ACCESS AN IM MESSAGE I RECIEVED LAST NIGHT?Anonymous
February 21, 2012
I'm wondering if there is a way for me to save my lync conversation in my outlook?Anonymous
March 12, 2012
does lync support continious presence or is it voice activated onlyAnonymous
March 21, 2012
Lync 2010 for iPad - On the app store itis version 4.1.662 and our corporate environment uses 4.1.7. When i try to use lync 2010 for iPad, it gives me an error message saying your client is out of date, please ugrade to latest client contact your SA. My question is: is Lync2010 for iPad going to update its version to 4.1.7 and if so when?Anonymous
March 30, 2012
When can we put contacts in our own made folders?Anonymous
April 04, 2012
How can I pull up Conversation History with a specific contact? I ex'd out of a conversation and the beginning of it is now goneAnonymous
April 19, 2012
After our upgrade to windows 7 Ifficer Communicator no longer turns orange when someone has responded I always minimize while working and unless it changes color I have no way of knowing someone has responded or is trying to contact me. Canthis be corrected? ThanksAnonymous
May 14, 2012
Hi, When I click on a join meeting lync link in outlook I get brought to a web page interface but I cannot hear anything and no one can hear me. What am I doing wrong?Anonymous
July 03, 2012
ALL these forums are all bogous -- no one answers --i am fedup.Anonymous
September 19, 2012
when i first send an IM - the notification comes on for that person - shows my name and title- is there a way to change that title?Anonymous
December 19, 2012
How can I have a non-USB source into Lync? Can I create a virtual video device?Anonymous
January 29, 2013
Hello, I am wondering if there are any reporting capabilities to be able to tell how long someone is away? thanksAnonymous
May 15, 2013
We've created severa common area phones in Lync. Since then some office have moved and changed names. Is there an easy way to rename these common area phones besides delete and recreate the objects?Anonymous
July 18, 2013
I recently got a new computer and I really liked my font as orange but the closest thing I can find is red, does anyone know how I can get my orange back. I miss my orange. Loves and lates :)Anonymous
August 24, 2014
I have created some common area phones, which are working fine. But there is a requirement to rename them. I have tried to google but could not found any command which can help me to rename the phones. I need assistance on renaming the phones.Anonymous
January 05, 2015
Hello, does IM an Expert work on Lync Server 2013? I had it running in our lab a long time ago on Lync Server 2010, and we've now been running Lync Server 2013 for a year and a half and my end users are now asking if I can enable it in our production deployment. But I can't find any information as to whether it'll run against a 2013 pool. Thanks!.