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More, and Beter, Verizon Wireless Experiences.

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About a year ago I posted an enthusiastic complaint about the customer service I had been receiving at Verizon Wireless.

 

I had been going to THIS STORE as it was the only Verizon Wireless store in town. The people there SUCK. Every time I went there I wanted to strangle someone and every day I read the paper expecting to read about some massive “postal” event taking place there.

 

A while ago Verizon Wireless opened up a store inside the new Concord, NH Circuit City. (HERE)

 

I have to wonder if they opened this store because the main store was so bad.

 

While in Circuit City with the three-year-old, while I was looking at DVDs, my daughter started talking to the sales attendant. When I went over he asked me if I was a Verizon Wireless customer and, after resisting the temptation to unload with a complete answer, I said yes.

 

He asked if there was anything he could do for me relative to my account, and I told him about the problem with my wife’s phone.

 

Turns out this guy was a big surprise.

 

1.) He actually knew the phones and Verizon’s service offerings.

2.) He actually seemed to CARE about my past experiences.

3.) He was way more interested in finding out what he COULD do for me than telling me all the things he couldn’t do.

4.) He actually took the initiative to call a district manager to see how he could best solve my issue.

5.) HE sold me a good phone for a reasonable price to replace the one that never really worked in the first place.

6.) He even gave my daughter a “blank” phone (the plastic look-a-likes they use for display) s that my daughter could have a phone “just like her mom”.

 

So, I’m STILL a Verizon Wireless customer. I guess you just have to pick the store you use for service.

 

It’s a great example of how LOCAL company culture (all the way down to the store or shift level) can really effect a company’s over all quality.

 

I have TWO new Verizon Wireless devices and am no longer looking for service elsewhere.

Comments

  • Anonymous
    February 27, 2006
    The comment has been removed

  • Anonymous
    February 23, 2007
    The comment has been removed

  • Anonymous
    March 31, 2007
    The comment has been removed

  • Anonymous
    August 04, 2007
    Do not sign on with Verizon Wireless! These guys are jokes. Back in May I signed up for a unlimited data plan with wireless card for my laptop. I was very clear with the sales rep that I would be using the broadband card on my daily commute and wanted to know the refund policy in case I did not get good service (I commute on the train through some rural areas). He said if i cancel within 30 days I would get all my money back. I asked about the activation fee because i wanted to be absolutely sure. He said yes, everything. Well the broadband card really didn't work out for me so shortly before the 30 days was up i brought it back in to the store. Theytook back the broadband card and told me everything would be credited back and i owed nothing. Then I got my first bill. I called the 800 number on the bill and they told me i need to go into the store where i bought it. So i went to the store and they appologized and said they would take care of it. then last week i got another bill. I went in and they said that i would have to pay for the first 30 days that i had the card. Wait a minute!! i was very clear with the sales rep about this and he assured me that i would not have to pay aything. I asked to talk to the store manager and he was even more unhelpful and patronizing. DO NOT SIGN UP WITH VERIZON! I currently have my cell phone service with Tmobile and me and my girlfriend's contract is about to expire in a couple months. We had been considering moving over to Verizon. The plans cost more with Verizon but based on the commercials i thought thye might have better customer service than i have now. THANK YOU verizon for saving me the time, money and heartache of switching to you. Looks like you got my $89 but not the thousands of dollars we would have spent with you in the future.

  • Anonymous
    September 06, 2007
    The comment has been removed

  • Anonymous
    May 29, 2009
    PingBack from http://paidsurveyshub.info/story.php?title=joe-stagner-frustrated-by-design-more-and-beter-verizon

  • Anonymous
    June 15, 2009
    PingBack from http://einternetmarketingtools.info/story.php?id=1718