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Working in Customer Services and Support

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I thought I'd add a little post about working in Support at Microsoft and how you can find out some more information about this kind of career.

I've worked in support for Microsoft products for the last 13 years and the last 11 of these years has been spent working for Microsoft.

In that time I've supported products like.

Windows 95
Microsoft FrontPage
Windows NT 4.0
Microsoft Site Server 3.0
IIS 4.0/5.0/6.0/7.0
Commerce Server 2000\2002\2007.

I really like my job and love helping people resolve their issues using Microsoft Technology. The down side to my job is that no-one calls me when it's all working!

The Careers site has more information about careers in this area in Europe.

https://www.microsoft.com/emea/careers/technicalJobs/CSS.mspx

The role I fill is that of an Escalation Engineer and it's described at the link below.

https://www.microsoft.com/emea/careers/technicalJobs/EscalationEngineer.mspx 

On this page is a link to a document which explains a week in the life of an Escalation Engineer. It does describe what my average week looks like.

So if you're interested in a career in supporting Microsoft Technology then visit our main European Careers page here.

https://www.microsoft.com/emea/careers/default.mspx

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