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WSUS - Update (2419640 and 967723) failed to install

Some users reported the update failed installation (through Windows Update or WSUS). For example, 2419640 and 967723.

Symptom:

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The installation will fail with error 0x80070490 or 0x800b0100 or 0x80080005

Sometimes, the event log shows an event id 4375 Servicing:

Windows Servicing failed to complete the process of setting package KB967723 (Security Update) into Installed(Installed) state

followed by event id 20 WindowsUpdateClient:

Installation Failure: Windows failed to install the following update with error 0x80070490: Security Update for Windows Server 2008 x64 Edition (KB967723).

But manually install this hotfix is success.

Solution:

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1. Try manually install this hotfix.

2. Follow KB 958044 to resolve "0x80070490" error

958044 You receive a "0x80070490" error code when you use Windows Update or Microsoft Update Web sites to install updates

https://support.microsoft.com/default.aspx?scid=kb;EN-US;958044

There are also blogs out there on this that have you going through the registry deleting references to the update:

https://blogs.msdn.com/andrekl/archive/2008/09/29/how-to-overcome-error-0x80070490-when-installing-updates-in-windows-vista-server-2008.aspx

3. Follow KB 956702 and 2006291 to resolve "0x800B0100" error

956702 Error message when you try to use the Windows Update or Microsoft Update Web sites to install updates: "0x800B0100"

https://support.microsoft.com/kb/956702/en-us

2006291 Error message When You Bring up the Server Manager Console and click on Add / View Roles: "0x800B0100"

https://support.microsoft.com/kb/2006291/en-us

4. Follow the below steps to resolve "0x80080005" error:

Do these steps from an elevated CMD prompt:

net stop wuauserv
cd %systemroot%SoftwareDistribution
ren SoftwareDistribution SoftwareDistribution.old
net start wuauserv

Download update manually, and attempt to install form download.

If still fails, run:

sfc /scannow from an elevated command prompt as well.

Reboot and try manual update again

Reference:

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https://social.technet.microsoft.com/Forums/en-US/winservergen/thread/cea67410-fba5-424a-a8c4-aa3e2e5696b3

https://social.technet.microsoft.com/Forums/en-US/winservergen/thread/b633418b-29fc-4f35-b4c9-1d2d2ce489fe

https://social.technet.microsoft.com/Forums/en-US/winservergen/thread/e1c987ec-92bd-4dbd-95f8-ad17b284ac79/

https://social.technet.microsoft.com/Forums/en-IE/winservergen/thread/147b0c61-3d04-4cd4-8ea8-c805139cb57e

https://social.technet.microsoft.com/Forums/zh-CN/2219/thread/0a1e8139-0b82-4bd1-9167-5de7600a1a60

https://social.technet.microsoft.com/Forums/en-US/winservergen/thread/2b5f072e-2c50-4af7-9b79-c5c1e28ad701

https://social.technet.microsoft.com/Forums/en/winservergen/thread/a3de69a3-2bdb-4502-ac50-45546b126e1f

https://social.technet.microsoft.com/Forums/en-US/itprovistasp/thread/84a56448-ab56-4241-9699-01aa41b725f9/

https://social.technet.microsoft.com/Forums/en-US/itprovistasp/thread/4138878a-64c1-4196-ae43-e7b7286cbdf3/

https://social.technet.microsoft.com/Forums/en-US/winserverManagement/thread/0940a7db-a121-48e2-89c4-5fe5ff15f669/

https://social.technet.microsoft.com/Forums/en/winserverwsus/thread/2bb45bac-b9b4-4548-ac60-cf1b1a94cf58

https://social.technet.microsoft.com/Forums/en-US/windowsserver2008r2general/thread/1fdec54d-c24c-40d4-995a-1485ad771201

https://social.technet.microsoft.com/Forums/en-US/winservermanager/thread/0b7b72bb-559c-4009-9833-0ea9fdd0ec6c

https://social.technet.microsoft.com/Forums/en/winservermanager/thread/1a3ac88b-e67e-432f-9e9b-42def16091d5

https://social.technet.microsoft.com/Forums/en/winservermanager/thread/93594476-1057-427a-bb28-8830860555b9

https://social.technet.microsoft.com/Forums/en-US/winserverwsus/thread/fd3c43fc-3f91-4a9c-adca-4494fdf53f54

A lot of threads found