Supported configurations

This article summarizes the workloads for which System Center - Service Manager is tested.

The test environment contains one Service Manager management server supporting 80 to 100 concurrent Service Manager consoles.
High-performance storage using 15,000-RPM SCSI drives was used on the database servers.

Test conditions

The hardware and software tested are based on the following conditions:

Up to 20,000 users, with up to 40 to 50 IT analysts providing concurrent support.
Up to 50,000 users (and up to 80 to 100 IT analysts) can be supported. Assumes that 32 GB of memory is installed on the SQL Server machines.
Up to 20,000 supported computers. This assumes up to 10 to 12 configuration items of installed software, software updates, and hardware components, per computer.
Up to 50,000 computers can be supported. Assumes 32 GB of memory is installed on the SQL Server machines.
5,000 incidents per week with three months of retention. Based on a total of 60,000 incidents in the Service Manager database for the 20,000-computer configuration. Based on 2.5 times that for the 50,000-computer configuration.
1,000 change requests a week with three months of retention. Based on a total of 12,000 change requests in the Service Manager database for the 20,000-computer configuration. Based on 2.5 times that for the 50,000-computer configuration.

Note

Using a slow storage subsystem or insufficient memory can reduce Service Manager performance significantly.

Learn about combining Operations Manager and Service Manager.