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Run Functional Tests for Response Groups

 

Topic Last Modified: 2010-11-09

After you migrate your agent groups, queues, and workflows, run some functional tests to verify that your response groups function as expected. This section describes some example scenarios.

Users:

  • User who is homed on Office Communications Server 2007 R2

  • User who is homed on Lync Server 2010

  • External user

  • An agent who is homed on Office Communications Server 2007 R2

  • An agent who is homed on Lync Server 2010

Scenarios:

  • A Office Communications Server 2007 R2 user calls the response group on Lync Server 2010.

  • A Lync Server 2010 user calls the response group.

  • An external user calls the response group.

  • A user calls the response group while the agent is on another call and goes to the queue.