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Back Up the Custom Music On-Hold File

 

Topic Last Modified: 2011-04-06

When you configure the Call Park service, it is possible to associate custom on hold music that plays for your callers while they are on hold. If you remove the server where this file is saved, you will lose the on hold audio file. You should backup the file before removing the server.

To locate and save the music on hold audio file

  1. Log on to the computer where Lync Server Management Shell is installed as a member of the Domain Admins group or the RTCUniversalServerAdmins group.

  2. Start the Lync Server Management Shell: Click Start, click All Programs, click Microsoft Lync Server 2010, and then click Lync Server Management Shell.

    Note

    Before you can save the audio file, you must find where it is stored. The file will be located in a file store path in the form:
    “\<machineFQDN>&lt;FileStore>&lt;ServiceID>\AppServerFiles\CPS&lt;audio file name>”

  3. To locate the <Service>, type:

    Get-CsService -ApplicationServer | ft ServiceID

    Note

    This command returns only the ServiceID property. For example, a ServiceID of 1-ApplicationServer-1.

  4. Type:

    (Get-CsService ((Get-CsService -ApplicationServer | ?{$_.ServiceID -eq "<ServiceID>"}).FileStore)).UncPath

    Note

    For example, the result from the command \se01.contoso.net\filestore is appended to \1-ApplicationServer-1\AppServerFiles\CPS\MOH.wma. Where 1-ApplicationServer-1 is the Service ID, and MOH.wma is the music on hold audio file name.

  5. Type:

    copy \\<machineFQDN>\<FileStore>\<ServiceID>\AppServerFiles\CPS\<audio file name> C:\Users\<AdministratorAccount>\Downloads

    For example:

    copy \\se01.contoso.net\filestore\1-ApplicationServer-1\AppServerFiles\CPS\MOH.wma C:\Users\Administrator.Contoso\Downloads

    Where 1-ApplicationServer-1 is the Service ID, and MOH.wma is the music on hold audio file name.

    Warning

    You can use the Lync Server Management Shell to type the command because the cmdlet Copy-Item behaves like the copy command available in the Windows command prompt.