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Quick reply (msdyn_cannedmessage) table/entity reference (Microsoft Dynamics 365)

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Stores the quick replies that agents can use in the conversation control while interacting with the customers

Messages

The following table lists the messages for the Quick reply (msdyn_cannedmessage) table. Messages represent operations that can be performed on the table. They may also be events.

Name
Is Event?		 Web API Operation SDK for .NET
Associate
Event: True		 Associate records Associate records
BulkRetain
Event: True		 BulkRetain Learn to use messages with the SDK for .NET
Create
Event: True		 POST /msdyn_cannedmessages
See Create		 Create records
CreateMultiple
Event: True		 CreateMultiple CreateMultipleRequest
Delete
Event: True		 DELETE /msdyn_cannedmessages(msdyn_cannedmessageid)
See Delete		 Delete records
Disassociate
Event: True		 Disassociate records Disassociate records
IsValidStateTransition
Event: False		 IsValidStateTransition IsValidStateTransitionRequest
PurgeRetainedContent
Event: True		 PurgeRetainedContent Learn to use messages with the SDK for .NET
Restore
Event: True		 Restore Learn to use messages with the SDK for .NET
Retain
Event: True		 Retain Learn to use messages with the SDK for .NET
Retrieve
Event: True		 GET /msdyn_cannedmessages(msdyn_cannedmessageid)
See Retrieve		 Retrieve records
RetrieveMultiple
Event: True		 GET /msdyn_cannedmessages
See Query data		 Query data
RollbackRetain
Event: True		 RollbackRetain Learn to use messages with the SDK for .NET
SetState
Event: True		 PATCH /msdyn_cannedmessages(msdyn_cannedmessageid)
Update the statecode and statuscode properties.		 SetStateRequest
Update
Event: True		 PATCH /msdyn_cannedmessages(msdyn_cannedmessageid)
See Update		 Update records
UpdateMultiple
Event: True		 UpdateMultiple UpdateMultipleRequest
Upsert
Event: False		 PATCH /msdyn_cannedmessages(msdyn_cannedmessageid)
See Upsert a table row		 UpsertRequest
UpsertMultiple
Event: False		 UpsertMultiple UpsertMultipleRequest
ValidateRetentionConfig
Event: True		 ValidateRetentionConfig Learn to use messages with the SDK for .NET

Properties

The following table lists selected properties for the Quick reply (msdyn_cannedmessage) table.

Property Value
DisplayName Quick reply
DisplayCollectionName Quick replies
SchemaName msdyn_cannedmessage
CollectionSchemaName msdyn_cannedmessages
EntitySetName msdyn_cannedmessages
LogicalName msdyn_cannedmessage
LogicalCollectionName msdyn_cannedmessages
PrimaryIdAttribute msdyn_cannedmessageid
PrimaryNameAttribute msdyn_title
TableType Standard
OwnershipType OrganizationOwned

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
IsValidForForm False
IsValidForRead True
LogicalName importsequencenumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -2147483648

msdyn_cannedmessageId

Property Value
Description Unique identifier for entity instances
DisplayName Quick reply
IsValidForForm False
IsValidForRead True
LogicalName msdyn_cannedmessageid
RequiredLevel SystemRequired
Type Uniqueidentifier

msdyn_Locale_Field

Property Value
Description The locale of a canned message
DisplayName Locale
IsValidForForm True
IsValidForRead True
LogicalName msdyn_locale_field
RequiredLevel ApplicationRequired
Type Picklist
DefaultFormValue 1033
GlobalChoiceName msdyn_cannedmessage_msdyn_locale_field

msdyn_Locale_Field Choices/Options

Value Label
1025 ar-SA
1026 bg-BG
1027 ca-ES
1028 zh-TW
1029 cs-CZ
1030 da-DK
1031 de-DE
1032 el-GR
1033 en-US
1035 fi-FI
1036 fr-FR
1037 he-IL
1038 hu-HU
1040 it-IT
1041 ja-JP
1042 ko-KR
1043 nl-NL
1044 nb-NO
1045 pl-PL
1046 pt-BR
1048 ro-RO
1049 ru-RU
1050 hr-HR
1051 sk-SK
1053 sv-SE
1054 th-TH
1055 tr-TR
1057 id-ID
1058 uk-UA
1060 sl-SI
1061 et-EE
1062 lv-LV
1063 lt-LT
1066 vi-VN
1069 eu-ES
1081 hi-IN
1086 ms-MY
1087 kk-KZ
1110 gl-ES
2052 zh-CN
2070 pt-PT
3076 zh-HK
3082 es-ES
3098 sr-Cyrl-CS

msdyn_message

Property Value
Description Canned message text
DisplayName Message
IsValidForForm True
IsValidForRead True
LogicalName msdyn_message
RequiredLevel ApplicationRequired
Type Memo
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 4000

msdyn_tagscontrolfield

Property Value
Description Dummy field to render the tags control
DisplayName TagsControlField
IsValidForForm True
IsValidForRead True
LogicalName msdyn_tagscontrolfield
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

msdyn_title

Property Value
Description The name of the custom entity.
DisplayName Title
IsValidForForm True
IsValidForRead True
LogicalName msdyn_title
RequiredLevel ApplicationRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OverriddenCreatedOn

Property Value
Description Date and time that the record was migrated.
DisplayName Record Created On
IsValidForForm False
IsValidForRead True
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateOnly
ImeMode Inactive
SourceTypeMask 0

statecode

Property Value
Description Status of the Quick replies
DisplayName Status
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State
DefaultFormValue
GlobalChoiceName msdyn_cannedmessage_statecode

statecode Choices/Options

Value Details
0 Label: Active
DefaultStatus: 1
InvariantName: Active
1 Label: Inactive
DefaultStatus: 2
InvariantName: Inactive

statuscode

Property Value
Description Reason for the status of the Quick replies
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status
DefaultFormValue
GlobalChoiceName msdyn_cannedmessage_statuscode

statuscode Choices/Options

Value Details
1 Label: Active
State:0
TransitionData: None
2 Label: Inactive
State:1
TransitionData: None

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -1

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Type Lookup
Targets systemuser

CreatedOn

Property Value
Description Date and time when the record was created.
DisplayName Created On
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

CreatedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedBy

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedOn

Property Value
Description Date and time when the record was modified.
DisplayName Modified On
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

ModifiedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

OrganizationId

Property Value
Description Unique identifier for the organization
DisplayName Organization Id
IsValidForForm False
IsValidForRead True
LogicalName organizationid
RequiredLevel None
Type Lookup
Targets organization

VersionNumber

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
RequiredLevel None
Type BigInt
MaxValue 9223372036854775807
MinValue -9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

lk_msdyn_cannedmessage_createdby

One-To-Many Relationship: systemuser lk_msdyn_cannedmessage_createdby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute createdby
ReferencingEntityNavigationPropertyName createdby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_msdyn_cannedmessage_createdonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_cannedmessage_createdonbehalfby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute createdonbehalfby
ReferencingEntityNavigationPropertyName createdonbehalfby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_msdyn_cannedmessage_modifiedby

One-To-Many Relationship: systemuser lk_msdyn_cannedmessage_modifiedby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute modifiedby
ReferencingEntityNavigationPropertyName modifiedby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_msdyn_cannedmessage_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_msdyn_cannedmessage_modifiedonbehalfby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute modifiedonbehalfby
ReferencingEntityNavigationPropertyName modifiedonbehalfby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

organization_msdyn_cannedmessage

One-To-Many Relationship: organization organization_msdyn_cannedmessage

Property Value
ReferencedEntity organization
ReferencedAttribute organizationid
ReferencingAttribute organizationid
ReferencingEntityNavigationPropertyName organizationid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

msdyn_cannedmessage_AsyncOperations

Many-To-One Relationship: asyncoperation msdyn_cannedmessage_AsyncOperations

Property Value
ReferencingEntity asyncoperation
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName msdyn_cannedmessage_AsyncOperations
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_cannedmessage_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure msdyn_cannedmessage_BulkDeleteFailures

Property Value
ReferencingEntity bulkdeletefailure
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName msdyn_cannedmessage_BulkDeleteFailures
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_cannedmessage_DuplicateBaseRecord

Many-To-One Relationship: duplicaterecord msdyn_cannedmessage_DuplicateBaseRecord

Property Value
ReferencingEntity duplicaterecord
ReferencingAttribute baserecordid
ReferencedEntityNavigationPropertyName msdyn_cannedmessage_DuplicateBaseRecord
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_cannedmessage_DuplicateMatchingRecord

Many-To-One Relationship: duplicaterecord msdyn_cannedmessage_DuplicateMatchingRecord

Property Value
ReferencingEntity duplicaterecord
ReferencingAttribute duplicaterecordid
ReferencedEntityNavigationPropertyName msdyn_cannedmessage_DuplicateMatchingRecord
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_cannedmessage_MailboxTrackingFolders

Many-To-One Relationship: mailboxtrackingfolder msdyn_cannedmessage_MailboxTrackingFolders

Property Value
ReferencingEntity mailboxtrackingfolder
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName msdyn_cannedmessage_MailboxTrackingFolders
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_cannedmessage_PrincipalObjectAttributeAccesses

Many-To-One Relationship: principalobjectattributeaccess msdyn_cannedmessage_PrincipalObjectAttributeAccesses

Property Value
ReferencingEntity principalobjectattributeaccess
ReferencingAttribute objectid
ReferencedEntityNavigationPropertyName msdyn_cannedmessage_PrincipalObjectAttributeAccesses
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_cannedmessage_ProcessSession

Many-To-One Relationship: processsession msdyn_cannedmessage_ProcessSession

Property Value
ReferencingEntity processsession
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName msdyn_cannedmessage_ProcessSession
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_cannedmessage_SyncErrors

Many-To-One Relationship: syncerror msdyn_cannedmessage_SyncErrors

Property Value
ReferencingEntity syncerror
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName msdyn_cannedmessage_SyncErrors
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

Many-to-Many relationships

These relationships are many-to-many. Listed by SchemaName.

msdyn_msdyn_cannedmessage_liveworkstream

See msdyn_liveworkstream msdyn_msdyn_cannedmessage_liveworkstream Many-To-Many Relationship

Property Value
IntersectEntityName msdyn_msdyn_cannedmessage_liveworkstream
IsCustomizable True
SchemaName msdyn_msdyn_cannedmessage_liveworkstream
IntersectAttribute msdyn_cannedmessageid
NavigationPropertyName msdyn_msdyn_cannedmessage_liveworkstream
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

msdyn_msdyn_cannedmessage_msdyn_octag

See msdyn_octag msdyn_msdyn_cannedmessage_msdyn_octag Many-To-Many Relationship

Property Value
IntersectEntityName msdyn_msdyn_cannedmessage_msdyn_octag
IsCustomizable True
SchemaName msdyn_msdyn_cannedmessage_msdyn_octag
IntersectAttribute msdyn_cannedmessageid
NavigationPropertyName msdyn_msdyn_cannedmessage_msdyn_octag
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference