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Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users, automatically | - | 
Feb 1, 2021 |
Apr 5, 2021 |
Business value
Improve the user experience for searching for and opening knowledge articles.
Feature details
In the knowledge article subgrid, a user can select Add existing knowledge article to invoke a knowledge search control to more easily search for articles rather than using the original lookup record dialog. Also, double-clicking a linked article will now open the article in read mode with an edit option if the user has the appropriate edit permissions.