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Important
This content is archived and is not being updated. For the latest documentation, go to Overview of Dynamics 365 Customer Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | - | - | 
Apr 5, 2021 |
Business value
Agents can filter knowledge article search results on custom fields in addition to the available standard fields.
Feature details
Customer Service agents can currently filter knowledge article search results based on status, visibility, modified date, and language. This feature allows administrators to configure custom fields as filters, providing additional flexibility for agents so they can quickly narrow down search results and improve productivity.