Certifications

Renewal for Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

If you have this certification and it will expire within six months, you're eligible to renew. Show that you've kept current with the latest Microsoft Dynamics 365 Customer Service updates by passing the renewal assessment. You can also prepare to renew with the curated collection of learning modules.

Important

The English language version of this renewal assessment was updated on December 23, 2024. Localized versions take approximately three weeks after this date to become available.

Skills measured in renewal assessment:

  • Deploy a Voice channel in Dynamics 365 Customer Service
  • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
  • Create custom experiences for agents with agent experience profiles in Customer Service
  • Enhance agent productivity and personalization in Omnichannel for Customer Service
  • Get started with Dynamics 365 Productivity Tools
  • Get started with unified routing for Dynamics 365 Customer Service
  • Search and filter knowledge articles by using Dynamics 365 Customer Service
  • Create knowledge management solutions in Dynamics 365 Customer Service
  • Managing cases with Dynamics 365 Customer Service Hub

Job role: functional-consultant

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Prepare for the renewal assessment

  • 45 min
  • Collection

Use this collection of learning modules to help you prepare for the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate renewal assessment.

 

Renewal assessment resources