Top support solutions for Surface devices
This page highlights common issues using Surface devices in an enterprise. If your issue isn't listed here, contact Surface Support for Business and Education customers.
Surface Support Portal
The Surface Support Portal provides a centralized solution for commercial and education customers to create service requests, track the status of device repairs, and look up current warranty and protection plans.
Already have a Microsoft 365 tenant? Access the portal here.
Technical support scenarios
First troubleshooting steps
- Surface update history
- Download drivers and firmware for Surface
- Manage and deploy Surface driver and firmware updates
- How to manage Surface driver updates in Configuration Manager
Note
If you need help with a consumer device, see Surface Devices Help.
Next troubleshooting steps
Select the relevant support article from the following table and implement the recommended steps to resolve the issue.
Enterprise (Deploy, Manage, IT Tools)
- Surface devices documentation
- Surface Registration Support for Windows Autopilot
- How do I use the BIOS/UEFI on Surface devices?
- How to use Surface UEFI
Safety and Security
Device Enroll and Management in Intune
Need more help?
To expedite your support request, make sure to include your device's serial number and your shipping address in the Issue Description field. If your issue wasn't listed or you need more help, contact Surface Support for Business and Education customers.