Surface repair by Microsoft Authorized Service Providers
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Gjelder for:
Windows 10, Windows 11
We're committed to delivering exceptional service and support by continuously expanding our network of Authorized Service Providers (ASPs). These trusted partners work directly with Microsoft to address repair needs for your Surface devices. All ASPs perform repairs on Microsoft’s behalf, have direct access to Microsoft support, and use genuine Microsoft parts to ensure quality and reliability.
All authorized service providers (ASPs) offer depot repair, while some also provide the option for onsite repair, depending on availability and location:
Onsite repair (available at select ASPs): A skilled technician visits your location to evaluate and, if possible, repair the device, minimizing downtime.
Depot repair (available at all ASPs): You make arrangements to transport your device to their repair center, where it undergoes inspection and repair by an expert technician. Once the repair is complete, the device is returned to you.
Reseller vs. Non-Reseller ASPs
Non-Reseller ASPs, as noted on this page, partner with Resellers as noncompeting entities, focusing solely on providing repair services. This distinction ensures that Resellers can collaborate comfortably with Non-Reseller ASPs without concerns about competition. Resellers have the flexibility to either white label the Non-Reseller ASP repair services or have ASPs work directly with customers, depending on the business arrangement. This partnership model supports seamless repair services while preserving the Reseller's relationship with the customer.
Consumer ASPs vs. Commercial ASPs
Consumer ASPs are repair partners with physical stores where individual customers can bring devices for service. They typically support repairs for both consumer and commercial devices. These providers might also have limitations in handling large-scale commercial service needs.
Commercial ASPs specialize in working with enterprise customers, schools, federal organizations, and small-to-medium businesses. These providers are equipped to handle high-volume repair needs and offer services tailored to the unique requirements of commercial segments. They might also provide onsite repair options for large-scale deployments or managed service agreements.
Global ASP network
The growing ASP network consists of over 160 locations and continues to expand as new partners are onboarded. Select your region for available ASPs:
Americas
The Americas provide extensive repair services with ASPs available in Canada and the United States, supporting both consumers and businesses.