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What are the Mixed Reality support and help options?

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Are you looking to get unblocked on developing your application, or have an issue with your HoloLens 2 or Windows Mixed Reality Headset? Maybe you'ree using Azure Remote Rendering and have a technical question.

Here you'll find the support options for the following options ensuring you get connected to the right place. We also cover community resources and self-service content options for you to explore:

Note

  • Azure Remote Rendering (ARR) will be retired on September 30, 2025. Learn more.
  • Windows Mixed Reality is deprecated and will be removed in Windows 11, version 24H2. This deprecation includes the Mixed Reality Portal app, Windows Mixed Reality for SteamVR, and Steam VR Beta. Existing Windows Mixed Reality devices will continue to work with Steam through November 2026, if users remain on Windows 11, version 23H2. After November 2026, Windows Mixed Reality will no longer receive security updates, nonsecurity updates, bug fixes, technical support, or online technical content updates.

HoloLens 2 Support

Help with Technical Support for your HoloLens 2

Help with Commercial Store Support for your HoloLens 2

  • See below list of business desk numbers to speak with our Commercial Store Support colleagues if you need help via phone support.
  • For purchases outside of the Microsoft Store, reference this list of authorized HoloLens 2 resellers and countries where HoloLens 2 is available.

Commercial Store Support numbers

Note

Use one of the commercial support business phone numbers below to help complete your purchase.

Note

If you're calling for support from a market that is not listed below, direct your call to our US business desk number.

Markets Business Desk Number Hours of Operation
United Kingdom +44 800 026 0061 Mon to Fri, 09AM to 6PM
France +33 08 05 98 00 03 Mon to Fri, 09AM to 6PM
Germany +49 08 05 98 00 03 Mon to Fri, 09AM to 6PM
Sweden +46 20 120 3222 Mon to Fri, 09AM to 6PM
Switzerland +41 800 662006 Mon to Fri, 09AM to 6PM
Belgium +32 80058153 Mon to Fri, 09AM to 6PM
Netherlands +31 8007482055 Mon to Fri, 09AM to 6PM
Austria +43 800 943670 Mon to Fri, 09AM to 6PM
Denmark +45 80400184 Mon to Fri, 09AM to 6PM
Ireland +353 1800 832 653 Mon to Fri, 09AM to 6PM
Italy +39 800598979 Mon to Fri, 09AM to 6PM
Luxembourg +352 80040425 Mon to Fri, 09AM to 6PM
Spain +34 800 598979 Mon to Fri, 09AM to 6PM
Norway +47 80062002 Mon to Fri, 09AM to 6PM
Finland +358 800526136 Mon to Fri, 09AM to 6PM
Portugal +351 800600087 Mon to Fri, 09AM to 6PM
US 866-425-4709 Mon to Fri, 6AM to 6PM, PST
Canada 877-345-2661 Mon to Fri, 6AM to 6PM, PST
China 400-805-6783 Mon to Fri, 9AM TO 6PM
Japan 0120-03-5241 Mon to Fri, 9AM to 5:30PM
Australia 1800-217-709 Mon to Fri, 8AM TO 8PM
Singapore 1800 622-1816 Mon to Fri, 8:30AM to 5:30PM
New Zealand 0800 471 640 Mon to Fri, 8AM TO 6PM

Important

If you require a full VAT invoice you should get in touch with the Commercial Support Store team directly and not purchase a device online. All purchases made online will only receive a simplified VAT invoice which cannot be edited later.

Community help options

Post a question on Microsoft Q&A

Azure Q&A

For quick and reliable answers on your Azure Remote Rendering and HoloLens 2 programming questions from Microsoft Engineers, Most Valuable Professionals (MVPs), or our expert community, engage with us on Microsoft Q&A, Microsoft's preferred destination for community support.

If you can't find an answer to your problem using search, submit a new question to Microsoft Q&A. Use one of the following tags when you ask your question:

Other Communities

The following communities aren't managed by Microsoft but may contain valuable insights and expertise shared by members of the AR/VR developer ecosystem.

Azure mixed reality services support

Open an Azure portal technical support ticket

To open a technical support ticket on the Azure portal for Azure Remote Rendering:

  1. With the Azure portal open, select the help icon from the top menu bar, then select the Help + support button.

    Azure portal help and support.

  2. With the Help + support page open, select + New support request.

    Azure portal new support request.

  3. When completing the support ticket fields:

    • Issue type: Technical
    • Service: Azure Remote Rendering.

    Azure portal support ticket fields.

    1. Click Next: Solutions at the bottom of the page to add further details to tell us more about the issue.

    2. Fill out the form as precise and detailed as possible along with your preferred way to reach you.

    3. Review all the information you have filled in the previous sections and now submit the support request.

Find a Partner

Our partners have been instrumental in helping customers across manufacturing, healthcare, retail, education, and other industries accelerate their digital transformation and enhance business impact. These innovative global and regional leaders possess established technical expertise and solutions that address key industry scenarios. They continue to play a critical role in building 3D and mixed reality experiences for enterprise customers, leveraging their deep knowledge of mixed reality technologies to meet business and IT goals.

Partner Name Partner Description Regions Industries
Altoura Altoura is a no-code spatial computing platform for remote collaboration. Using Altoura, users connect, collaborate, and interact with each other, their surroundings, and their equipment from anywhere at any time using any device. Australia & New Zealand, Europe, Greater China, Japan, North America Architecture, Engineering & Construction, Education, Finance, Healthcare, Manufacturing, Retail
apoQlar apoQlar has developed an advanced medical grade augmented reality platform for physicians called Virtual Surgery Intelligence (VSI). VSI transforms real world clinical imaging data and workflows into a 3D Holomedicine environment and even educates the next generation of physicians in academia. Asia Pacific, Australia & New Zealand, Europe, Greater China, Japan, North America Education, Healthcare
Auger Group Conseil Creators of Holocase© : The hardware solutions that bring your device further. XR toolbox© : The XR software suite that helps you track your progress. Ghost© : The world’s first teleportation app. AGC, your XR solution integrators. North America Healthcare
Augment IT Augment IT is a leading Swiss software company specializing in mixed and augmented reality enterprise solutions. We enable businesses to realize the full potential of this new technology, to optimize processes, to create and jointly innovate new experiences. We take a best-of-breed approach and are independent of platform or device. We're your sparring partner for innovative mixed and augmented reality solutions. Technology and industry expertise - an important combination. Europe All
CAE Healthcare CAE develops simulation-based training solutions for the healthcare and medical device industries. It works with industry leaders to create custom mixed reality applications for complex training environments. North America Healthcare, Education
Interactive Commons at Case Western Reserve University Interactive Commons at Case Western Reserve University, CWRU uses collaborative interdisciplinary problem solving and visualization to develop holographic human anatomy. It teaches future healthcare professionals about new innovations to drive research. North America Education, Healthcare
CraneMorley CraneMorley develops performance-based learning solutions, such as e-learning and instructor-led training. Its capabilities include knowledge transfer, navigation, simulation, gamification, and augmented, mixed, and virtual reality. North America Manufacturing, Healthcare
DXC As a leading independent, end-to-end IT services company, DXC Technology leads digital transformations by modernizing and integrating mainstream IT, and by deploying digital solutions at scale to produce better business outcomes. Europe, North America Manufacturing, Architecture, Engineering & Construction
GIGXR GIGXR pushes the boundaries of conventional education and overcomes the limitations of 2D learning through extended reality. Delivering extended reality holographic applications that run on a robust and intuitive platform, GIGXR is an immersive learning ecosystem designed to improve learning outcomes driven by educators and instructors in medical schools, nursing schools, hospitals, enterprise, and DOD. Asia Pacific, Australia & New Zealand, Europe, Greater China, Japan, North America Education, Healthcare
HelloHolo HelloHolo is Singapore's first Mixed Reality and Immersive Media consultancy, empowering clients and teams in the Asia-Pacific region with ready-to-use software, creative development services and specialized training/certification for effective MR adoption. We're a trusted partner of government agencies, K-12 Schools and Universities, and a leading provider of bespoke Industry 4.0 solutions for any organization size, applying HoloLens innovations to auditing, training, and IoT data workflows. Asia Pacific Architecture, Engineering & Construction, Education, Government/Defense, Manufacturing
Hevolus Hevolus focuses on the R&D of innovative business models for the retail, B2B, and B2C markets. It uses AI, cloud technology, cognitive services, enterprise application technologies, and mixed reality to create customer experiences. Europe Manufacturing, Retail
IN4U IN4U & Company a Microsoft Tier 1 CSP, is the first appointed Mixed Reality Partner in Korea. IN4U MR Solution has a Dynamics 365 team with a wealth of project knowledge to lead you in exploring MR experiences. What's more, we're here to support you in deploying Dynamics 365 Remote Assist, Guides, Field Service, and Power BI that would add immersive value to your business. Asia Pacific Architecture, Engineering & Construction, Manufacturing
Incremed Incremed uses mixed-reality and machine learning in combination with Microsoft HoloLens 2 and Azure Kinect to revolutionize diagnostics and therapeutic interventions across various disciplines of medicine. Our products include monitoring systems for the sterile field, holographic guidance for orthopedic surgeries, as well as SonoEyes, a virtual screen solution for ultrasound-based interventions. Europe Education, Healthcare
Insight The Digital Innovation team exists to inspire our teammates, clients, and partners to accomplish the impossible. With Insight's global capabilities, we turn impossibilities into solutions that impact people and organizations in extraordinary ways. North America, Europe Healthcare, Manufacturing
InSpark We innovate and transform organizations with the latest Microsoft technology. InSpark truly accelerates your digital transformation journey with technologies like AI, IoT, Machine Learning, and Digital Assistants. We're a leading Microsoft MR partner in the Netherlands, focusing on creating state-of-the-art Mixed Reality business applications and scaling Dynamics 365 Mixed Reality solutions. InSpark is proud partner of Microsoft's Holosuite Customer Experience Center. Europe All
Invelon Technologies INVELON is the leading Spanish company, with worldwide presence, specialized in implementing Virtual, Augmented, and Mixed Reality solutions, such as Microsoft HoloLens 2, Remote Assist, Guides, for companies. We offer a specific consulting service to provide professional solutions and help our customers to adopt the best technology, taking into account their needs and different phases within the product lifecycle. Europe Architecture, Engineering & Construction, Education, Energy, Finance, Government/Defense, Healthcare, Manufacturing, Retail
Jingteng Tech Jingteng Tech develops mixed reality solutions that include multiuser collaboration and remote assistance based on its HoloLogic cloud platform. It applies hybrid reality technology to various cross-industry business scenarios. Greater China Manufacturing, Education
Kognitiv Spark Kognitiv Spark delivers innovative mixed reality solutions. Its communications platform with interactive 3D content, AI, and live Internet of Things data—RemoteSpark—supports frontline workers, without requiring travel and equipment downtime. Europe, North America Architecture, Engineering & Construction, Energy, Government/Defense, Manufacturing
MediVis Medivis is pioneering the future of advanced visualization for surgery. Founded by surgeons, radiologists, and engineers in New York with the mission to leverage augmented reality and artificial intelligence to advance surgical precision. North America Healthcare, Education
Metavu MetaVu solutions (Remote, GIS, MetaCity, etc.) will solve your problems by improving productivity, reducing time & cost, and making safer work environment. Our main industries are manufacturing, national defense, education. Asia Pacific Government/Defense, Manufacturing
NNIT NNIT Group provides a wide range of IT and consulting services internationally. Our role is to foster innovation enabling digital transformation. We help moving Mixed Reality PoCs and MVPs to full scale Enterprise solutions and have an ecosystem of partners. Asia Pacific, Europe, Greater China, North America All
PlanSysteme Plansysteme develops HoloDesk, the mixed reality enterprise solution for design collaboration and remote maintenance. With HoloDesk and its open interfaces, our customers effortlessly integrate HoloLens and other MR devices into enterprise processes. Europe Architecture, Engineering & Construction, Manufacturing, Retail
PTC PTC bridges the physical and digital worlds to reinvent the way companies create, operate, and service products. With PTC, manufacturers, partners, and developers capitalize on the Internet of Things and augmented reality platform. Australia & New Zealand, Europe, Greater China, Japan, North America Energy, Manufacturing
SphereGen SphereGen delivers customized augmented, mixed, and virtual reality solutions with full data integration. Customers use them to share, analyze, and discuss data real-time by immersing themselves into their business process. North America Healthcare, Manufacturing
ST Engineering Land Systems ST Engineering Land Systems is the first appointed Mixed Reality Partner in Singapore since 2018 and has been delivering various customized MR applications to military, government, and commercial entities. The mixed reality development studio, Studio 249 delivers end-to-end customized mixed reality solutions which includes design, development, hardware integration, Azure cloud integration, systems delivery, and post sales operation and maintenance. Asia Pacific Architecture, Engineering & Construction, Education, Energy
Synergiz Synergiz supports companies globally from end-to-end in their mixed reality projects (discovery, support, deployment, training, and assistance) through its complete offer of hardware, software, and service solutions. Europe, North America Architecture, Engineering & Construction, Education, Energy, Government/Defense, Healthcare, Manufacturing, Retail
Trimble Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds in industries such as agriculture, construction, geospatial, and transportation and logistics. Asia Pacific, Australia & New Zealand, Europe, Greater China, Japan, North America Architecture, Engineering & Construction, Manufacturing
Unbound Unbound XR is Europe’s leading "one-stop shop" for XR professionals with the most up-to-date and complete range in VR/MR/AR hardware and accessories in a well-organized webshop, with knowledgeable business consultants and endless possibilities for tailor-made hardware integrations. Europe All

Provide documentation content feedback

On the bottom of each content article, there's an opportunity to open a GitHub issue and provide feedback on content in any mixed reality documentation repository.

Provide product feedback

Note

Providing feedback is an excellent way to have your voice heard, however feedback is not a way to receive a response. Feedback Hub may be combined with other support options.

To provide feedback, share an idea or suggestions for Microsoft mixed reality services, or vote on the ideas that others have submitted, visit:

FAQs & Troubleshooting