Introduction
The integration of Microsoft Dynamics 365 Customer Service and Microsoft Copilot Studio with Dynamics 365 e-commerce websites is helpful because businesses can better communicate with their online shoppers through the Commerce chat feature. This functionality helps retailers accomplish various objectives, such as increasing client retention, enhancing customer support, and improving overall customer satisfaction.
In this module, you'll learn how to set up Commerce chat and customize it with Omnichannel for Customer Service and Microsoft Copilot Studio.