Chat integrations with Dynamics 365 Commerce
By integrating Microsoft Dynamics 365 Omnichannel for Customer Service and Microsoft Copilot Studio applications with Dynamics 365 Commerce e-commerce websites, businesses can empower their online shoppers through chat capabilities.
Learning objectives
In this module, you will:
- Set up Commerce chat and customize it with Omnichannel for Customer Service and Microsoft Copilot Studio.
- Use Commerce chat with Omnichannel for Customer Service.
- Use Commerce chat with Microsoft Copilot Studio.
- Use Commerce chat with proactive chat parameters.
Prerequisites
- Knowledge of Dynamics 365 Commerce
- Knowledge of the Power Apps maker portal