Set up return reason codes
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
This procedure helps you set up return reason codes that you can use to indicate why a product was returned by the customer.
Click Sales and marketing > Setup > Sales orders > Returns > Return reason codes.
Press CTRL + N to create a new return reason code line.
In the Return reason code field, enter text to identify this code.
In the Description field, enter text to describe the return reason code.
Use the Return reason code group drop-down list to add the code to a return reason code group.