Service delivery manager security role (SMAServiceDeliveryManager)
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012
The Service delivery manager security role represents a user who reviews and enables the service order process.
Duties
By default, this security role is assigned the following duties in Microsoft Dynamics AX.
Duty name |
Duty AOT name |
Duty description |
|---|---|---|
Approve posting of service orders |
SMAServiceOrdersJournalize |
Journalize service orders |
Approve posting of service subscriptions |
SMAServiceSubscriptionsJournalize |
Journalize accrued service subscription revenue |
Enable calendar management process |
WorkCalendarsEnable |
Set up policies and reference data to enable the use of calendars |
Enable case management |
CaseCaseManagementEnable |
Set up policies and reference data to enable the case management process |
Enable service agreement process |
SMAServiceAgreementProcessEnable |
Set up policies and reference data to enable the service agreement process |
Enable service order process |
SMAServiceOrderProcessEnable |
Set up policies and reference data to enable the service order process |
Enable service subscription process |
SMAServiceSubscriptionProcessEnable |
Set up policies and reference data to enable the service subscription process |
Inquire into contact master |
smmContactMasterInquire |
Respond to inquiries about contact master data |
Inquire into customer master |
CustCustomerMasterInquire |
Respond to inquiries about customer master data |
Inquire into inventory status |
InventStatusInquire |
Respond to inquiries about the status of the inventory |
Inquire into limited worker information |
HcmLimitedWorkerInquire |
Respond to inquiries about limited worker information |
Inquire into project master |
ProjProjectMasterInquire |
Respond to inquiries about project master information |
Inquire into service agreement master |
SMAServiceAgreementMasterInquire |
|
Inquire into service event groups Note This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3. |
InquireIntoServiceEventGroups_IN |
|
Inquire into service orders |
SMAServiceOrderProgressInquire |
|
Inquire into service records (Enterprise Portal) |
SMAEPServiceEPInquire |
View current service records for external customers |
Inquire into service subscription sales price master |
SMAServiceSubscriptionSalesPriceInquire |
|
Inquire into service subscriptions |
SMAServiceSubscriptionProgressInquire |
|
Maintain calendar master |
WorkCalendarMasterMaintain |
|
Maintain print management settings |
PrintMgmtPrintManagementSettingsMaintai |
Maintain print management settings |
Maintain service agreement master |
SMAServiceAgreementMasterMaintain |
|
Maintain service event groups Note This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3. |
MaintainServiceEventGroups_IN |
|
Maintain service object master |
SMAServiceObjectMasterMaintain |
|
Maintain service orders Note This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3. |
SMAServiceOrdersMaintain |
Document and record service business events |
Maintain service subscription sales price master |
SMAServiceSubscrSalesPriceMasterMaintai |
|
Maintain service subscriptions |
SMAServiceSubscriptionSMAintain |
Document and record service subscriptions |
Maintain sites service solution in service management module |
SMASitesSolutionMaintain |
|
Review service agreement process performance |
SMAServiceAgreementProcessPerfReview |
Monitor, analyze, and improve service agreement process performance |
Review service order process performance |
SMAServiceOrderProcessPerfReview |
Monitor, analyze, and improve service order process performance |
Review service subscription process performance |
SMAServiceSubscriptionProcessPerfReview |
Monitor, analyze, and improve service subscription process performance |
Role center URL redirection |
EPHomePageView |
Enable redirection from generic role center URL |
View fiscal document source texts Note This duty is assigned to the role only in Microsoft Dynamics AX 2012 R2 and Microsoft Dynamics AX 2012 R3. |
FiscalDocumentSourceTextView_BR |