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Create payments for customers who have direct debit mandates

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2

You can create SEPA direct debit payments for customers who have invoices that use a method of payment that requires a mandate. This topic explains how to create a payment proposal for customers who have direct debit mandates. It also explains how you can verify and print mandate information after the payment is posted.

Note

This topic has been updated to include information about features that were added or changed for Microsoft Dynamics AX 2012 R3, AX 2012 R2 with the hotfix in KB2902097, and AX 2012 with the hotfix in KB2902097.

Depending on the version that you are using, you can generate electronic payment files for SEPA in the following formats:

  • In AX 2012 R3 or cumulative update 7 or later for AX 2012 R2: You can generate SEPA direct debit payment files in the ISO 20022 PAIN.008.001.02 XML file format for Belgium, Germany, Spain, France, Italy, and the Netherlands.

  • In AX 2012 R3, AX 2012 R2 with the hotfix in KB2902097, and AX 2012 with the hotfix in KB2902097: You can generate electronic payment files for SEPA direct debits in the PAIN.008.001.02 XML file format for Austria, and in the PAIN.008.003.02 XML file format for Germany.

Prerequisites

The following table shows the prerequisites that must be in place before you start.

Category

Prerequisite

Version

AX 2012 R3, AX 2012 R2, or AX 2012

Country/region

The primary address for the legal entity must be in the following countries/regions: Austria, Belgium, Germany, Spain, France, Italy, or the Netherlands

Related tasks

Create a payment proposal for customers who have direct debit mandates

You can use the Payment journal form to create a payment proposal for customers who have direct debit mandates.

To create a payment proposal, follow these steps:

  1. Click Accounts receivable > Journals > Payments > Payment journal.

  2. Select a journal name, and then click Lines.

  3. Select a journal line, and then click Payment proposal > Create payment proposal.

  4. In the Customer payment proposal form, click Select.

  5. In the Customer payment proposal query form, in the Criteria field, select the criteria for the customer transactions.

  6. To add restrictions to select documents by mandate scheme or payment frequency, in the upper pane, right-click the Customer transactions table in the tree and add the Customer direct debit mandates table. Enter criteria, and then click OK.

  7. In the Customer payment proposal form, enter other information for the payment proposal as needed, and then click OK.

  8. Click Functions > Generate payments.

  9. In the Generate payments form, select Payment method, and then in the Method of payment field, select a method of payment that requires a mandate.

  10. Select Export payment using service, and then in the Payment format field, select an export format such as SEPADirectDebit to generate payments by using the payment format.

    Note

    You can create payment formats for Application Integration Framework (AIF) services in the Outbound ports for electronic payments form.

  11. In the Bank account field, select the bank account for SEPA direct debit.

  12. Click OK to open the Payment processing data form.

  13. In the Payment processing data form, modify the information that is specific to the SEPA direct debit payment format.

  14. In AX 2012 R3 and cumulative update 7 or later for AX 2012 R2: To generate the country-specific or region-specific version of the direct debit file, in the Value field, enter the two-digit country or region code. Leave this field blank to use the generic direct debit file format.

  15. Select the Control report check box to print a control report for the electronic payment file.

  16. Click OK to generate the electronic payment file in the format of the selected country/region.

    Payments are generated, and the payment status in the Journal voucher form changes to Sent.

  17. Click Post > Post. Payments are posted. The usage count for each customer mandate is incremented. If a payment is settled with two invoices, the usage count is incremented by two, even though only one payment is used. If a payment is settled for another legal entity, the usage count is updated in the invoice.

To verify mandate information for customer transactions and print the mandate information, follow these steps:

  1. Click Accounts receivable > Common > Customers > All customers.

  2. Double-click a customer account.

  3. On the Direct debit mandates FastTab, double-click a mandate to verify the mandate information. The usage count for the customer’s mandate is automatically updated when the payment is posted.

  4. To view the remaining invoices for the selected mandate, click Print > Notification report.

  5. Click OK to print the mandate information.

Note

In the Customers form, you can click Transactions to view the customer transactions for the payment.

Technical information for system administrators

If you don't have access to the pages that are used to complete this task, contact your system administrator and provide the information that is shown in the following table.

Category

Prerequisite

Configuration keys

No configuration key is required for this task.

Security roles and duties

To generate payments for customers who have direct debit mandates, you must be a member of a security role that includes the Maintain customer payments (PaymCustomerPaymentsMaintain) duty.

See also

SEPA direct debit overview