queueitem EntityType
A specific item in a queue, such as a case record or an activity record.
- Entity set path:
- [organization URI]/api/data/v9.2/queueitems
- Base type:
- crmbaseentity
- Table type:
- Standard
- Display name:
- Queue Item
- Primary key:
- queueitemid
- Primary name column:
- title
- Operations supported:
- POST GET PATCH DELETE
Properties
Properties represent fields of data stored in the entity. Some properties are read-only.
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| createdon | Edm.DateTimeOffset |
Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. Display name: Created On Read only
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| enteredon | Edm.DateTimeOffset |
Shows the date the record was assigned to the queue. Display name: Entered Queue Read only
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| exchangerate | Edm.Decimal |
Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency. Display name: Exchange Rate Read only
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| importsequencenumber | Edm.Int32 |
Unique identifier of the data import or data migration that created this record. Display name: Import Sequence Number |
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| modifiedon | Edm.DateTimeOffset |
Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics 365 options. Display name: Modified On Read only
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| objecttypecode | Edm.Int32 |
Select the type of the queue item, such as activity, case, or appointment. Display name: Type Read only
Default options
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| overriddencreatedon | Edm.DateTimeOffset |
Date and time that the record was migrated. Display name: Record Created On |
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| queueitemid | Edm.Guid |
Unique identifier of the queue item. Display name: Queue Item |
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| statecode | Edm.Int32 |
Shows whether the queue record is active or inactive. Inactive queue records are read-only and can't be edited unless they are reactivated. Display name: Status
Default options
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| statuscode | Edm.Int32 |
Select the item's status. Display name: Status Reason
Default options
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| timezoneruleversionnumber | Edm.Int32 |
For internal use only. Display name: Time Zone Rule Version Number |
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| title | Edm.String |
Shows the title or name that describes the queue record. This value is copied from the record that was assigned to the queue. Display name: Title |
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| utcconversiontimezonecode | Edm.Int32 |
Time zone code that was in use when the record was created. Display name: UTC Conversion Time Zone Code |
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| versionnumber | Edm.Int64 |
Version number of the queue item. Display name: Version Number Read only
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| workeridmodifiedon | Edm.DateTimeOffset |
Shows the date and time when the queue item was last assigned to a user. Display name: Worked On Read only
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Lookup properties
Lookup properties are read-only, computed properties which contain entity primary key Edm.Guid data for one or more corresponding single-valued navigation properties. More information: Lookup properties and Lookup property data.
| Name | Single-valued navigation property | Description |
|---|---|---|
| _createdby_value | createdby |
Shows who created the record. |
| _createdonbehalfby_value | createdonbehalfby |
Shows who created the record on behalf of another user. |
| _modifiedby_value | modifiedby |
Shows who last updated the record. |
| _modifiedonbehalfby_value | modifiedonbehalfby |
Unique identifier of the delegate user who last modified the queueitem. |
| _objectid_value | objectid_activitypointer objectid_knowledgearticle objectid_msdyn_knowledgearticletemplate |
Choose the activity, case, or article assigned to the queue. |
| _organizationid_value | organizationid |
Unique identifier of the organization with which the queue item is associated. |
| _queueid_value | queueid |
Choose the queue that the item is assigned to. |
| _transactioncurrencyid_value | transactioncurrencyid |
Choose the local currency for the record to make sure budgets are reported in the correct currency. |
| _workerid_value | workerid_systemuser workerid_team |
Shows who is working on the queue item. |
Single-valued navigation properties
Single-valued navigation properties represent lookup fields where a single entity can be referenced. Each single-valued navigation property has a corresponding partner collection-valued navigation property on the related entity.
| Name | Type | Partner |
|---|---|---|
| createdby | systemuser | lk_queueitembase_createdby |
| createdonbehalfby | systemuser | lk_queueitem_createdonbehalfby |
| modifiedby | systemuser | lk_queueitembase_modifiedby |
| modifiedonbehalfby | systemuser | lk_queueitem_modifiedonbehalfby |
| objectid_activitypointer | activitypointer | ActivityPointer_QueueItem |
| objectid_adx_inviteredemption | adx_inviteredemption | adx_inviteredemption_QueueItems |
| objectid_adx_portalcomment | adx_portalcomment | adx_portalcomment_QueueItems |
| objectid_appointment | appointment | Appointment_QueueItem |
| objectid_chat | chat | chat_QueueItems |
| objectid_email | Email_QueueItem | |
| objectid_fax | fax | Fax_QueueItem |
| objectid_knowledgearticle | knowledgearticle | knowledgearticle_QueueItems |
| objectid_letter | letter | Letter_QueueItem |
| objectid_msdyn_knowledgearticletemplate | msdyn_knowledgearticletemplate | msdyn_knowledgearticletemplate_QueueItems |
| objectid_phonecall | phonecall | PhoneCall_QueueItem |
| objectid_recurringappointmentmaster | recurringappointmentmaster | RecurringAppointmentMaster_QueueItem |
| objectid_socialactivity | socialactivity | SocialActivity_QueueItem |
| objectid_task | task | Task_QueueItem |
| organizationid | organization | organization_queueitems |
| queueid | queue | queue_entries |
| transactioncurrencyid | transactioncurrency | TransactionCurrency_QueueItem |
| workerid_systemuser | systemuser | lk_queueitembase_workerid |
| workerid_team | team | team_queueitembase_workerid |
Collection-valued navigation properties
Collection-valued navigation properties represent collections of entities which may represent either a one-to-many (1:N) or many-to-many (N:N) relationship between the entities.
| Name | Type | Partner |
|---|---|---|
| QueueItem_AsyncOperations | asyncoperation | regardingobjectid_queueitem |
| QueueItem_BulkDeleteFailures | bulkdeletefailure | regardingobjectid_queueitem |
| queueitem_principalobjectattributeaccess | principalobjectattributeaccess | objectid_queueitem |
| QueueItem_ProcessSessions | processsession | regardingobjectid_queueitem |
| QueueItem_SyncErrors | syncerror | regardingobjectid_queueitem_syncerror |
Operations
The following operations can be used with the queueitem entity type.
| Name | Binding |
|---|---|
| AddToQueue | Not Bound |
| PickFromQueue | Bound to Entity |
| ReleaseToQueue | Bound to Entity |
| RemoveFromQueue | Bound to Entity |
| RouteTo | Not Bound |