What's new and planned for Dynamics 365 Marketing
Important
This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Customer Insights - Journeys. For the latest release plans, go to Dynamics 365, Power Platform, and Cloud for Industry release plans.
This topic lists features that are planned to release from October 2023 through March 2024. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
Copilot and AI innovation
Revolutionize how marketers work and what they can achieve with Copilot and AI innovation.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Easily style your emails with Copilot | Admins, makers, marketers, or analysts, automatically |
Nov 1, 2023 |
- | - |
| Add styles to brand profiles and create reusable themes | Admins, makers, marketers, or analysts, automatically |
Dec 12, 2023 |
- | - |
| Create compelling content with Copilot image recommendations | Admins, makers, marketers, or analysts, automatically |
Oct 23, 2023 |
- | - |
| Get inspired and use Copilot to create engaging emails | Admins, makers, marketers, or analysts, automatically | - | - |
Oct 23, 2023 |
| Perfect your messaging with Copilot text editing and rewriting | Admins, makers, marketers, or analysts, automatically |
Oct 23, 2023 |
- | - |
| Receive in-app task assistance from Copilot | Admins, makers, marketers, or analysts, automatically |
Mar 12, 2024 |
- | - |
Moments that matter
Respond to customers’ expectations in real time to engage them in moments that matter.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Improve appeal and match brand identity with custom fonts | Admins, makers, marketers, or analysts, automatically | - | - |
Dec 1, 2023 |
| Streamline email creation with real-time HTML edits | Admins, makers, marketers, or analysts, automatically |
Feb 1, 2024 |
- | - |
| Improve communication timing by setting up quiet times | Admins, makers, marketers, or analysts, automatically |
Oct 2, 2023 |
- |
Dec 13, 2023 |
| Easily reference copies of sent emails in interaction timeline | Admins, makers, marketers, or analysts, automatically |
Dec 13, 2023 |
- | - |
| Stay compliant with one-click unsubscribe for emails | Admins, makers, marketers, or analysts, automatically | - | - |
Feb 1, 2024 |
| Capture responses from external, third-party forms | Admins, makers, marketers, or analysts, automatically |
Dec 1, 2023 |
- | - |
| Personalize customer experiences using calculated metrics from Customer Insights | Admins, makers, marketers, or analysts, automatically | - | - |
Dec 15, 2023 |
| Boost participation and simplify planning with session-based event registrations | Admins, makers, marketers, or analysts, automatically |
Jan 1, 2024 |
- | - |
| Engage customers with text messages sent using Azure Communication Services | Users by admins, makers, or analysts | - | - |
Oct 16, 2023 |
| Increase engagement using alphanumeric SMS senders | Admins, makers, marketers, or analysts, automatically | - | - |
Oct 16, 2023 |
| Enhance email engagement by allowing browser viewing | Users by admins, makers, or analysts | - | - |
Dec 12, 2023 |
| Easily manage customer consent from contact and lead forms | Admins, makers, marketers, or analysts, automatically |
Mar 12, 2024 |
- | - |
| Ensure messages go to the right contact email address | Admins, makers, marketers, or analysts, automatically |
Feb 8, 2024 |
- | - |
Unify sales and marketing
Accelerate revenue and increase lifetime value through seamless experiences that unify sales and marketing.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Increase lead conversions by routing to the correct sales rep | Admins, makers, marketers, or analysts, automatically | - | - |
Oct 25, 2023 |
| Build custom reports using Microsoft Fabric integration | Admins, makers, marketers, or analysts, automatically |
Mar 13, 2024 |
- | - |
- You are able to opt into some features as part of early access on July 31, 2023, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.