KnowledgeArticleIncident entity reference
Association between an knowledge article and incident.
Added by: Service Solution
Messages
| Message | SDK class or method |
|---|---|
| Create | CreateRequest or Create |
| Delete | DeleteRequest or Delete |
| Retrieve | RetrieveRequest or Retrieve |
| RetrieveMultiple | RetrieveMultipleRequest or RetrieveMultiple |
| Update | UpdateRequest or Update |
Properties
| Property | Value |
|---|---|
| CollectionSchemaName | KnowledgeArticleIncidents |
| DisplayCollectionName | Knowledge Article Incidents |
| DisplayName | Knowledge Article Incident |
| EntitySetName | knowledgearticleincidents |
| IsBPFEntity | False |
| LogicalCollectionName | knowledgearticleincidents |
| LogicalName | knowledgearticleincident |
| OwnershipType | UserOwned |
| PrimaryIdAttribute | knowledgearticleincidentid |
| PrimaryNameAttribute | knowledgearticleidname |
| SchemaName | KnowledgeArticleIncident |
Writable attributes
These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.
- ImportSequenceNumber
- IncidentId
- IsSentToCustomer
- KnowledgeArticleId
- KnowledgeArticleIncidentId
- KnowledgeUsage
- OverriddenCreatedOn
- statecode
- statuscode
- TimeZoneRuleVersionNumber
- UTCConversionTimeZoneCode
ImportSequenceNumber
| Property | Value |
|---|---|
| Description | Sequence number of the import that created this record. |
| DisplayName | Import Sequence Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | importsequencenumber |
| MaxValue | 2147483647 |
| MinValue | -2147483648 |
| RequiredLevel | None |
| Type | Integer |
IncidentId
| Property | Value |
|---|---|
| Description | Choose the Incident id for the knowledge article. |
| DisplayName | Incident |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | incidentid |
| RequiredLevel | None |
| Targets | incident |
| Type | Lookup |
IsSentToCustomer
| Property | Value |
|---|---|
| Description | This should be set to Yes when the user emails the article link to a customer. |
| DisplayName | Sent To Customer |
| IsValidForCreate | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | issenttocustomer |
| RequiredLevel | ApplicationRequired |
| Type | Boolean |
IsSentToCustomer Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Yes | |
| 0 | No |
DefaultValue: 0
KnowledgeArticleId
| Property | Value |
|---|---|
| Description | Choose the Knowledge Article. |
| DisplayName | Knowledge Article |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | knowledgearticleid |
| RequiredLevel | None |
| Targets | knowledgearticle |
| Type | Lookup |
KnowledgeArticleIncidentId
| Property | Value |
|---|---|
| Description | Unique identifier of the Knowledge Article for the incident. |
| DisplayName | KnowledgeArticle Incident |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | knowledgearticleincidentid |
| RequiredLevel | SystemRequired |
| Type | Uniqueidentifier |
KnowledgeUsage
| Property | Value |
|---|---|
| Description | Knowledge Usage. |
| DisplayName | Knowledge Usage |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | knowledgeusage |
| RequiredLevel | None |
| Type | Picklist |
KnowledgeUsage Choices/Options
| Value | Label | Description |
|---|---|---|
| 1 | Reference | |
| 2 | Solution | |
| 3 | Source |
OverriddenCreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time that the record was migrated. |
| DisplayName | Record Created On |
| Format | DateOnly |
| IsValidForForm | False |
| IsValidForRead | True |
| IsValidForUpdate | False |
| LogicalName | overriddencreatedon |
| RequiredLevel | None |
| Type | DateTime |
statecode
| Property | Value |
|---|---|
| Description | Status of the Knowledge Article Incident |
| DisplayName | Status |
| IsValidForCreate | False |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statecode |
| RequiredLevel | SystemRequired |
| Type | State |
statecode Choices/Options
| Value | Label | DefaultStatus | InvariantName |
|---|---|---|---|
| 0 | Active | 1 | Active |
| 1 | Inactive | 2 | Inactive |
statuscode
| Property | Value |
|---|---|
| Description | Reason for the status of the Knowledge Article Incident |
| DisplayName | Status Reason |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | statuscode |
| RequiredLevel | None |
| Type | Status |
statuscode Choices/Options
| Value | Label | State |
|---|---|---|
| 1 | Active | 0 |
| 2 | Inactive | 1 |
TimeZoneRuleVersionNumber
| Property | Value |
|---|---|
| Description | For internal use only. |
| DisplayName | Time Zone Rule Version Number |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | timezoneruleversionnumber |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
UTCConversionTimeZoneCode
| Property | Value |
|---|---|
| Description | Time zone code that was in use when the record was created. |
| DisplayName | UTC Conversion Time Zone Code |
| Format | None |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | utcconversiontimezonecode |
| MaxValue | 2147483647 |
| MinValue | -1 |
| RequiredLevel | None |
| Type | Integer |
Read-only attributes
These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.
- CreatedBy
- CreatedByName
- CreatedByYomiName
- CreatedOn
- CreatedOnBehalfBy
- CreatedOnBehalfByName
- CreatedOnBehalfByYomiName
- ExchangeRate
- IncidentIdName
- KnowledgeArticleIdName
- ModifiedBy
- ModifiedByName
- ModifiedByYomiName
- ModifiedOn
- ModifiedOnBehalfBy
- ModifiedOnBehalfByName
- ModifiedOnBehalfByYomiName
- OwnerId
- OwnerIdName
- OwnerIdType
- OwnerIdYomiName
- OwningBusinessUnit
- OwningTeam
- OwningUser
- TransactionCurrencyId
- TransactionCurrencyIdName
- VersionNumber
CreatedBy
| Property | Value |
|---|---|
| Description | Unique identifier of the user who created the record. |
| DisplayName | Created By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
CreatedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the record was created. |
| DisplayName | Created On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdon |
| RequiredLevel | SystemRequired |
| Type | DateTime |
CreatedOnBehalfBy
| Property | Value |
|---|---|
| Description | Unique identifier of the delegate user who created the record. |
| DisplayName | Created By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | createdonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
CreatedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
CreatedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | createdonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
ExchangeRate
| Property | Value |
|---|---|
| Description | Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency. |
| DisplayName | Exchange Rate |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | exchangerate |
| MaxValue | 100000000000 |
| MinValue | 0.0000000001 |
| Precision | 10 |
| RequiredLevel | None |
| Type | Decimal |
IncidentIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | incidentidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
KnowledgeArticleIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | knowledgearticleidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedBy
| Property | Value |
|---|---|
| Description | Shows who last updated the record. |
| DisplayName | Modified By |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
ModifiedOn
| Property | Value |
|---|---|
| DateTimeBehavior | UserLocal |
| Description | Date and time when the record was modified. |
| DisplayName | Modified On |
| Format | DateAndTime |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedon |
| RequiredLevel | None |
| Type | DateTime |
ModifiedOnBehalfBy
| Property | Value |
|---|---|
| Description | Unique identifier of the delegate user who modified the record. |
| DisplayName | Modified By (Delegate) |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfby |
| RequiredLevel | None |
| Targets | systemuser |
| Type | Lookup |
ModifiedOnBehalfByName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
ModifiedOnBehalfByYomiName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | modifiedonbehalfbyyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwnerId
| Property | Value |
|---|---|
| Description | Owner Id |
| DisplayName | Owner |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | ownerid |
| RequiredLevel | ApplicationRequired |
| Targets | systemuser,team |
| Type | Owner |
OwnerIdName
| Property | Value |
|---|---|
| Description | Name of the owner |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridname |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwnerIdType
| Property | Value |
|---|---|
| Description | Owner Id Type |
| DisplayName | |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridtype |
| RequiredLevel | SystemRequired |
| Type | EntityName |
OwnerIdYomiName
| Property | Value |
|---|---|
| Description | Yomi name of the owner |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owneridyominame |
| MaxLength | 100 |
| RequiredLevel | SystemRequired |
| Type | String |
OwningBusinessUnit
| Property | Value |
|---|---|
| Description | Unique identifier for the business unit that owns the record |
| DisplayName | Owning Business Unit |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningbusinessunit |
| RequiredLevel | ApplicationRequired |
| Targets | |
| Type | Lookup |
OwningTeam
| Property | Value |
|---|---|
| Description | Unique identifier for the team that owns the record. |
| DisplayName | Owning Team |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owningteam |
| RequiredLevel | None |
| Targets | team |
| Type | Lookup |
OwningUser
| Property | Value |
|---|---|
| Description | Unique identifier for the user that owns the record. |
| DisplayName | Owning User |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | owninguser |
| RequiredLevel | ApplicationRequired |
| Targets | |
| Type | Lookup |
TransactionCurrencyId
| Property | Value |
|---|---|
| Description | Choose the local currency for the record to make sure budgets are reported in the correct currency. |
| DisplayName | Currency |
| IsValidForForm | True |
| IsValidForRead | True |
| LogicalName | transactioncurrencyid |
| RequiredLevel | None |
| Targets | transactioncurrency |
| Type | Lookup |
TransactionCurrencyIdName
| Property | Value |
|---|---|
| Description | |
| DisplayName | |
| FormatName | Text |
| IsLocalizable | False |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | transactioncurrencyidname |
| MaxLength | 100 |
| RequiredLevel | None |
| Type | String |
VersionNumber
| Property | Value |
|---|---|
| Description | Version Number |
| DisplayName | Version Number |
| IsValidForForm | False |
| IsValidForRead | True |
| LogicalName | versionnumber |
| MaxValue | 9223372036854775807 |
| MinValue | -9223372036854775808 |
| RequiredLevel | None |
| Type | BigInt |
One-To-Many Relationships
Listed by SchemaName.
- KnowledgeArticleIncident_SyncErrors
- knowledgearticleincident_AsyncOperations
- knowledgearticleincident_MailboxTrackingFolders
- knowledgearticleincident_ProcessSession
- knowledgearticleincident_BulkDeleteFailures
- knowledgearticleincident_principalobjectattributeaccess
KnowledgeArticleIncident_SyncErrors
Added by: System Solution Solution
Same as the KnowledgeArticleIncident_SyncErrors many-to-one relationship for the syncerror entity.
| Property | Value |
|---|---|
| ReferencingEntity | syncerror |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | KnowledgeArticleIncident_SyncErrors |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: Cascade Delete: Cascade Merge: Cascade Reparent: Cascade Share: Cascade Unshare: Cascade |
knowledgearticleincident_AsyncOperations
Added by: System Solution Solution
Same as the knowledgearticleincident_AsyncOperations many-to-one relationship for the asyncoperation entity.
| Property | Value |
|---|---|
| ReferencingEntity | asyncoperation |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | knowledgearticleincident_AsyncOperations |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
knowledgearticleincident_MailboxTrackingFolders
Added by: System Solution Solution
Same as the knowledgearticleincident_MailboxTrackingFolders many-to-one relationship for the mailboxtrackingfolder entity.
| Property | Value |
|---|---|
| ReferencingEntity | mailboxtrackingfolder |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | knowledgearticleincident_MailboxTrackingFolders |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
knowledgearticleincident_ProcessSession
Added by: System Solution Solution
Same as the knowledgearticleincident_ProcessSession many-to-one relationship for the processsession entity.
| Property | Value |
|---|---|
| ReferencingEntity | processsession |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | knowledgearticleincident_ProcessSession |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: NoCascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
knowledgearticleincident_BulkDeleteFailures
Added by: System Solution Solution
Same as the knowledgearticleincident_BulkDeleteFailures many-to-one relationship for the bulkdeletefailure entity.
| Property | Value |
|---|---|
| ReferencingEntity | bulkdeletefailure |
| ReferencingAttribute | regardingobjectid |
| IsHierarchical | False |
| IsCustomizable | True |
| ReferencedEntityNavigationPropertyName | knowledgearticleincident_BulkDeleteFailures |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
knowledgearticleincident_principalobjectattributeaccess
Added by: System Solution Solution
Same as the knowledgearticleincident_principalobjectattributeaccess many-to-one relationship for the principalobjectattributeaccess entity.
| Property | Value |
|---|---|
| ReferencingEntity | principalobjectattributeaccess |
| ReferencingAttribute | objectid |
| IsHierarchical | False |
| IsCustomizable | False |
| ReferencedEntityNavigationPropertyName | knowledgearticleincident_principalobjectattributeaccess |
| AssociatedMenuConfiguration | Behavior: DoNotDisplay Group: Details Label: Order: |
| CascadeConfiguration | Assign: NoCascade Delete: Cascade Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade |
Many-To-One Relationships
Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.
- lk_knowledgearticleincident_createdby
- lk_knowledgearticleincident_createdonbehalfby
- lk_knowledgearticleincident_modifiedby
- lk_knowledgearticleincident_modifiedonbehalfby
- user_knowledgearticleincident
- team_knowledgearticleincident
- knowledgearticle_incidents
- incident_knowledgearticles
- transactioncurrency_knowledgearticleincident
lk_knowledgearticleincident_createdby
Added by: System Solution Solution
See the lk_knowledgearticleincident_createdby one-to-many relationship for the systemuser entity.
lk_knowledgearticleincident_createdonbehalfby
Added by: System Solution Solution
See the lk_knowledgearticleincident_createdonbehalfby one-to-many relationship for the systemuser entity.
lk_knowledgearticleincident_modifiedby
Added by: System Solution Solution
See the lk_knowledgearticleincident_modifiedby one-to-many relationship for the systemuser entity.
lk_knowledgearticleincident_modifiedonbehalfby
Added by: System Solution Solution
See the lk_knowledgearticleincident_modifiedonbehalfby one-to-many relationship for the systemuser entity.
user_knowledgearticleincident
Added by: System Solution Solution
See the user_knowledgearticleincident one-to-many relationship for the systemuser entity.
team_knowledgearticleincident
Added by: System Solution Solution
See the team_knowledgearticleincident one-to-many relationship for the team entity.
knowledgearticle_incidents
See the knowledgearticle_incidents one-to-many relationship for the incident entity.
incident_knowledgearticles
Added by: System Solution Solution
See the incident_knowledgearticles one-to-many relationship for the knowledgearticle entity.
transactioncurrency_knowledgearticleincident
Added by: System Solution Solution
See the transactioncurrency_knowledgearticleincident one-to-many relationship for the transactioncurrency entity.