What's new and planned for Dynamics 365 Field Service
Important
This content is archived and is not being updated. For the latest documentation, go to New and upcoming features in Field Service. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.
This topic lists features that are planned to release from April 2021 through September 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
End-customer engagement
New features for Dynamics 365 Field Service end-customer engagement include self-scheduling, tracking your technician, and a feedback mechanism tool.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Self-service scheduling for your customers | Users by admins, makers, or analysts |
Apr 26, 2021 |
- | - |
| Track my technician | Users by admins, makers, or analysts |
Feb 22, 2021 |
- |
Apr 25, 2021 |
| Customer satisfaction survey integrated with Field Service customer experience portal | Users by admins, makers, or analysts |
Apr 25, 2021 |
- |
Aug 24, 2021 |
Proactive service delivery
Dynamics 365 Field Service features for proactive service delivery allow admins and service managers to get tasks done quickly with new simplified workflows.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Additional Field Service enhancements | Admins, makers, marketers, or analysts, automatically | - | - |
Apr 1, 2021 |
| Field Service mapping features are enabled by default for new organizations | Admins, makers, marketers, or analysts, automatically | - | - |
Apr 1, 2021 |
| First-run experience to get started setting up Field Service | Admins, makers, marketers, or analysts, automatically | - | - |
Apr 1, 2021 |
| Simplify frontline worker setup | Users, automatically | - | - |
Apr 1, 2021 |
| Simplify work order adoption | Admins, makers, marketers, or analysts, automatically | - | - |
Apr 1, 2021 |
| Capture work order resolution details | Users, automatically | - |
Feb 1, 2021 |
Apr 1, 2021 |
| Improved service account address usability | Users, automatically | - |
Feb 1, 2021 |
Apr 1, 2021 |
Scheduling
Dynamics 365 Field Service scheduling features include key enhancements on Universal Resource Scheduling and Resource Scheduling Optimization.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Enhancements to the embedded optimizer within schedule board | Users, automatically | - |
Apr 1, 2021 |
- |
| Appointments data included in resource scheduling | Users by admins, makers, or analysts | - | - |
Apr 1, 2021 |
| Map view and weekly and monthly view support in new schedule board | Users, automatically | - |
Feb 1, 2021 |
Apr 1, 2021 |
Technician success
Dynamics 365 Field Service technician success features enhance service worker productivity with new ways to leverage knowledge management.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Knowledge management articles to enhance technician productivity | Users, automatically | - |
Feb 1, 2021 |
Apr 1, 2021 |
| Enhanced inspections with ad hoc inspection support | Users, automatically | - |
Mar 1, 2021 |
Apr 1, 2021 |
* You are able to opt in to some features as part of early access on February 1, 2021, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.