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Technet Spotlight On Demand Video - Mike Todd - Business Service Management and ITIL v3

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"Business Service Management"? Introductory session dealing with managing IT services. Learn about Six Sigma and ITILv3 and how to use it to improve IT throughout company.

https://www.microsoft.com/croatia/technet/spotlight/sessionh.aspx?videoid=786

Comments

  • Anonymous
    January 01, 2003
    New Star provides sales, process consulting, configuration and training for the ITSM suite of applications  BMC Remedy,  HP Service Desk  from Service-now.