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Alternate Access Mappings (AAMs) *Explained

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Based on many of the support cases that I've seen, Alternate Access Mappings (AAM) may be one of the least understood aspects of SharePoint and can have substantial impact on Search (both Crawl and Query). In this post, I'll document some of my experiences and insights on AAMs.

Note:  "Plan alternate access mappings (Office SharePoint Server)" is the best resource I've found for documenting AAMs, which covers both several configuration scenarios and troubleshooting common mistakes. Although listed as SharePoint 2007 content, its information largely applies to both SharePoint 2010 and SharePoint 2013. I won't duplicate that TechNet page, but I will make reference (calling it the "Plan for AAMs" document) to reiterate some aspects that have particular impact for Search.

Updates: I recommend also reading my follow on post here that further dives into the problems that occur when crawling the non-default zone and work to show why crawling the default zone should be considered required (*hint: it's going to break otherwise). I also have a redux post here on AAMs that provides even more illustrations to explain this.

The most common mistakes I see regarding AAMs tend to fall into the following groups (more detail on each of these throughout this post):

  • Crawling the non-Default zone URL for the Web Application 
  • Creating a new AAM zone without extending the Web Application or manually altering the Public URL of any zone from Central Admin
    • This can cause ambiguous scenarios for routing requests to SharePoint and result in connectivity issues or unexpected authentication failures
    • Unless configuring for Reverse Proxy or adding additional Internal address (both fairly uncommon), there's almost no reason to manually alter AAMs
  • Assuming that updates made in AAMs automatically update IIS bindings (Source: Plan for AAMs)
    • A by-product of this: If IIS host name bindings are generic across multiple IIS Sites and AAMs are modified incorrectly, a single w3wp.exe process may be incorrectly handling requests for another SharePoint Web Application
  • Not configuring External Resource Mappings in the Search Farm when crawling another farm 

 

AAMs: An Overview and Base Example

In the Plan for AAMs document (referenced above), it provides the following description (again, this also applies to SP2010 and SP2013):

"Alternate access mappings enable a Web application that receives a request for an internal URL, in one of the five authentication zones, to return pages that contain links to the public URL for the zone. You can associate a Web application with a collection of mappings between internal and public URLs. Internal refers to the URL of a Web request as it is received by Office SharePoint Server 2007. Public refers to the URL of an externally accessible Web site. The public URL is the base URL that Office SharePoint Server 2007 uses in the pages that it returns. If the internal URL has been modified by a reverse proxy device, it can differ from the public URL."

That accurately describes it, but if you've never seen it defined before, it's easy to get hung up on the difference between the Internal URL versus the Public URL or some other nuance of this. Or if you're like me... you made it about fifteen words into that before your eyes glazed and you started skimming it. So, let me try to describe this with pictures (which you can click on these to see a bigger view).

First, assume you just created a Web Application with a load balanced URL https://initech and haven't configured any other modifications to the AAMs. For this, your AAMs would resemble the following:

And the communication flow for a page request from the user would look something like this...

Now, let's look at some definitions to help you get your mind wrapped around Internal and Public URLs:

  • Internal URL:  It would probably  make more sense if this were named with the OM property "Incoming URL", because (I can't find an "official" definition, but) the Internal URL essentially defines the URL(s) that SharePoint deems as viable requests coming into SharePoint (It's important to distinguish this from the bindings at the IIS level, which occur before the request gets to SharePoint). In this example above, the Internal URL is represented by the "HTTP GET (https://initech)" arrow coming from the client. As an analogy, if you called me "Brian" or "bspender", I'd answer you. However, if you called me "Todd", I might not realize you were talking to me.
  • Public URL: After a request is received by SharePoint, a page is built by the server and returned to the client. In this page, there are links to other content (think menus, web parts, and so on), and these links are all relative to the current URL. For example, if you're visiting https://initech, all of these links in this page would be relative to https://initech (think: https://initech/path/page.aspx). If you had multiple AAMs configured, you may be accessing this same page as https://foo/path/page.aspx where all of its links would then be relative to https://foo as in the example below. The Public URL is essentially the root to all of these relative URLs (e.g. https://initech or https://foo )... it defines with which URL root each anchor tag will be stamped when the page is built by the server and returned to the requesting client. Below demonstrates the same page being loaded from two different URL zones. In this, the structure of the page is the same, but the URLs in each anchor tag have a different root:

  

Typically, the Internal URL is the same as the Public URL, so it's not always obvious that there is a difference between the two. But what if you added a second Internal URL, such as:

Adding a second internal address is common when you want to target a specific server rather than a load balanced address. In both cases, the user is targeting the same SharePoint Web Application (and more specifically, the same Web Application Zone), but via a different "incoming" URL.

In this scenario of browsing to https://someServer, the picture would look exactly as the communication flow depiction above, except the initial request from the client would contain "HTTP GET (https://someServer)". Even so, the rendered page would still show relative to its Public URL, https://initech. In other words, if the user browsed to https://someServer, it would pull the same content as when browsing to https://initech. However, when browsing to https://someServer, the URL in my address bar would change back to https://initech (the Public URL) such as:

Note: Technically, this isn't redirecting to https://initech, but the page will display relative to https://initech. However, the page has to then pull back JavaScript, CSS files, images and other resources to full load the page content. The links to these resources are defined server-side as relative URLs...using the Public URL for this request. Thus, the page loads with references to the load balanced address https://initech and will pull these resources from https://initech.

This is common a strategy for troubleshooting/targeting a specific web server to process a request. Think https://your.typical.load.balanced.url (which would  route through a NLB) versus the same request targeted to a specific server such as https://server1 or https://server2 etc...). It is also required when setting Web App's SiteDataServers property for implementing dedicated crawl targets. 

 

Extending the Web Application and Why It's Important

In a second example, the Web Application gets extended into another zone, such as:

 

Which would have a corresponding communication flow like:

In this, the same content is rendered via different URLs, where each URL represents a different zone (and in this case, each zone also has a different Authentication Provider, but it is not required to be different). A common problem occurs when creating a new AAM zone without extending the Web Application (or similarly, manually altering the Public URL of any zone from Central Admin). To better describe why this causes a problem, I need to first provide some background.

When creating a Web Application, SharePoint also creates a corresponding IIS Site (an IIS Site is different than a SharePoint Site [which is really a Site Collection] or a SharePoint Web [which is often called the root or sub-site]... unfortunately, the term "site" is often used interchangeably causing a ton of confusion). When a request reaches a server, the underlying server subsystems (such as HTTP.SYS) route these to IIS. Using the IIS Sites and its bindings, these requests are then routed to the appropriate w3wp.exe for processing (in other words, an IIS Site is bound to a particular App Pool, which has a w3wp.exe process).

Note: Check out SharePoint as an ASP.NET-IIS Application for much more information on this topic, which includes the following:

"A web application in SharePoint terminology is closely related to what is called a website in IIS terminology...  It can be helpful, especially when you are trying to see the relation between SharePoint and IIS from a high and broad perspective, to think of the SharePoint web application and its corresponding IIS website as a single entity...  [A]lthough there is usually a one-to-one relation between SharePoint web applications and IIS websites, this is not always the case."

When extending a Web Application into another zone, SharePoint:

  1. Creates a new IIS Site to represent this extended zone (which uses the same App Pool as the default zone, meaning the same w3sp.exe process for each Web Application zone)
    • Because IIS Bindings are set at the IIS Site, this has significant implications on how requests get routed to the appropriate SharePoint Web Application
    • The web.config also lives within the IIS Site, which should be of consideration if this zone has different Authentication Providers [per zone] and/or customizations
  2. Modifies the Alternate Access Mappings to include the new zone

When just simply modifying the AAMs without extending the Web Application, the IIS Site does not get created for the extended zone. In fact, from PowerShell, we can verify that the IisSettings object does not created for the Web Application. For example, in my Farm, I manually created an Intranet zone by simply adding a new AAM rather than extending the Web Application, then ran the following:

$webApp = Get-SPWebApplication https://initech
  
$webApp.IisSettings[[Microsoft.SharePoint.Administration.SPUrlZone]::("Default")] 
    ServerComment : SharePoint Initech 80
    Path : C:\inetpub\wwwroot\wss\VirtualDirectories\initech80
    ServerBindings : {Microsoft.SharePoint.Administration.SPServerBinding}
...etc...
                                       
$webApp.IisSettings[[Microsoft.SharePoint.Administration.SPUrlZone]::("Internet")]
    #...this is empty because IisSettings is $null

The Plan for AAMs also notes the following (and I wish this were also explicitly documented for SP2010 and SP2013, but this article was never updated for these newer versions. In either case, this functionality hasn't really changed across the versions, so it - in my mind- applies to all version of SharePoint):

"We recommend extending a Web application to a new IIS Web site for each zone you want to use. This provides a backing IIS Web site. We do not recommend reusing the same IIS Web site for multiple zones, unless you are specifically told to do so by Microsoft. "

Depending on the bindings in the other IIS Sites (particularly with "*" [wildcard] host headers and/or multiple sites using the same port), it is quite possible to create ambiguous scenarios where requests may reach the incorrect w3wp.exe for processing (here is a Microsoft KB and here is another blog describing this behavior). In this scenario, SharePoint can in cases still accept the request and process it. Here, it is quite possible that things will appear to work, but it might also create some weird idiosyncrasies that can't be fully explained.

  • For the customers that I've had with these types of problems, the was generally resolved by detaching the Content DB(s), rebuilding the Web Application, and then extending the Web App into the additional zones.

A similar problem occurs when manually altering the AAMs from Central Admin (e.g. changing the AAMs without extending). This, as noted as "Mistake 4" in the Plan for AAMs TechNet, seems to correlate to a common misconception that "updates made in alternate access mappings automatically update IIS bindings". However, changes to AAMs are not reflected in IIS (whereas extending the Web Application creates a new IIS Site with the appropriate IIS settings/bindings in place). Thus, manually changing the AAMs could induce these problems even if the zones were originally extended.

 

Some Impacts to Crawling the non-Default URL

This isn't documented anywhere, but I'm convinced that there is an inherent assumption built into SharePoint that a Web Application's Default zone will be crawled (specifically, the Public URL).

For example, in SharePoint 2010, contextual scopes and popular social tags both break if crawling the non-Default zone (Contextual scopes break because the query processor attempts to translate the URL to the Default zone's Public URL before processing the query. For Social Tags, SharePoint normalizes the tagged target URL to its Default zone's Public URL before storing it in the Social DB).

In SharePoint 2013, URL-related managed properties including Path, ParentURL and SPSiteUrl all store values relative to the URL that was crawled. However, as demonstrated in my previous post, these clearly get negatively impacted at query time by crawling the non-Default zone (again because the query processor attempts to translate the URL to the Default zone's Public URL before processing the query).

  • It is possible in these cases that queries may seem to function properly from one zone, but not another (and things may be misbehaving from all zones)
  • If crawling the non-Default zone, change the Search Content source to specify the Default URL and start a full crawl
    • Note: Don't just simply add the Default URL... replace one URL for the other (in other words, you should not be crawling the same Web Application using multiple URLs)

Also, although not directly caused by AAM configuration, AAMs do play a contributing role on the configuration of IIS Bindings, DNS (or HOSTS files), load balancers, proxy servers, and the DisableLoopbackCheck (or BackConnectionHostNames) registry settings.

 

Mapping External Resources

As noted above, some query-time scenarios require a translation between zones using the AAMs. However, AAMs are an aspect of Web Applications, so what happens if the Web Application is in a remote farm (e.g. as in a Enterprise Services Publishing/Consuming scenario where the Search Farm is different than the content Farm)? For this, we have the ability to create an "External Resource Mapping" in the Search Farm. These allow you to create AAMs for an external Farm within the local Search Farm. In this blog, the author describes this scenario and shows how to build the External Resource Mappings.

Essentially, you're duplicating the alternate access mappings in the Search Farm so the query processor can properly map the requests to the correct Default zone. For example, if the original Web App in the content farm has a Default, Intranet, and Extranet mapping, you'd want to create an External Resource Mapping in the Search farm and provide the URLs for the target's Default, Intranet, and Extranet zones.

Comments

  • Anonymous
    June 04, 2013
    Awesome article, Brian. Way to go.

  • Anonymous
    June 10, 2013
    Awesome

  • Anonymous
    June 19, 2013
    Super Nice!!!

  • Anonymous
    July 24, 2013
    Nice article, we think you may be management material.

  • Anonymous
    July 25, 2013
    "Unless configuring for Reverse Proxy or adding additional Internal address (both fairly uncommon), there's almost no reason to manually alter AAMs" YES. THANK YOU.

  • Anonymous
    September 01, 2013
    Great Read, simple and consice. How does this short article factor in to the 2013 equation? Thanks Brian!

  • Anonymous
    October 20, 2013
    You said: "This is common a strategy for troubleshooting/targeting a specific web server to process a request. Think your.typical.load.balanced.url (which would  route through a NLB) versus the same request targeted to a specific server such as http://server1 or http://server2 etc...)" on Internal URL section. Now if you want to have this approach to be able to access the website by http://server1 or http://server2 for reasons like monitoring each WFE, it will not work unless you will add an IIS binding with those entries. After you will add that it will happen what is done by design, which means when you will access http://server1 it will be changed to your.typical.load.balanced.url Maybe you can add this to the article or at least try to get a working approach. Thanks, Ciprian

  • Anonymous
    October 27, 2013
    Nice article, thank you.

  • Anonymous
    February 24, 2014
    Thanks for this. Bookmarked for when I next forget the difference bwteen internal and public URLs!

  • Anonymous
    March 06, 2014
    Ciprian... sorry for the late response. You'll only need IIS bindings if you have multiple things (e.g. multiple Web Apps) using port 80, but not required otherwise.

  • Anonymous
    March 21, 2014
    Thanks Brian for this great overview, helped to confirm some things - wish I'd had it YEARS ago!

  • Anonymous
    July 11, 2014
    Brian, FYI, I've found that the External Resource Mapping in a 2013 publishing farm is broken and the consuming farm does not receive the AAM mapped results.  Scenarios are: 2010 SearchCenter consuming 2010 SSA from Publishing farm: Works 2010 SearchCenter consuming 2013 SSA from Publishing farm: Broken 2013 SearchCenter consuming 2013 SSA from Publishing farm: Broken 2013 SearchCenter on same farm as 2013 SSA: Works Have an MS case open.  Will update here if we find a fix.

  • Anonymous
    August 29, 2014
    Thanks Andy! (I was working with your engineer behind the scenes when you opened the case, so now very aware of what you're talking about). I'll write more on this as soon as I can... but turns out the query time AAM re-mapping in SP2013 got moved into the SSA Proxy (and in SP2010, it occurred in the SQ&SS), which impacts the ability of SP2010 farms consuming from SP2013 SSAs to properly remap AAMs... Curious to see the final outcome of that one myself :-)

  • Anonymous
    November 13, 2014
    Thanks so much.  Exellent This have helped me clear up my confusion about how AAM need to be setup and how it work Swanl

  • Anonymous
    November 13, 2014
    Thanks so much This have helped me to clear up many confusion on AAM. How to setup and how it work can't get a better picture...

  • Anonymous
    March 13, 2015
    Great Post!  Do you have an update on the SP2013 search center issue above?  

  • Anonymous
    March 17, 2015
    The comment has been removed

  • Anonymous
    March 23, 2015
    Hi Sam, I hope this link answers your first question (e.g. what are the zones for?) technet.microsoft.com/.../cc261814.aspx For the second... I'm assuming that there are different authentication providers being used for each zone, and if so, then I am not aware of a means of achieving your scenario (e.g. attempting to use the same public URL across two zones) I hope that helps... --Brian

  • Anonymous
    March 24, 2015
    Thanks Matt, That issue is fixed in the Dec '14 CU ...a new property ($ssa.UrlZoneOverride) is added to the SSA (to which I'll post a more detailed post in the near future to further explain it)

  • Anonymous
    March 28, 2015
    Very helpful! thanks

  • Anonymous
    April 22, 2015
    That was fantastic. Appreciate it and now i am at certain level of understanding. Thanks Brian.

  • Anonymous
    May 09, 2015
    fantastic, fantastic, fantastic. thank u so much.

  • Anonymous
    August 24, 2015
    The comment has been removed

  • Anonymous
    September 09, 2015
    Hi Amir, I'm not familiar with the specifics of that particular sharing functionality... but I would assume that it just assumes the default zone (I'm also assuming from your question that the link does not align with the zone from which the share is initiated... but admittedly have not tested this scenario. Being said, have you tried browsing to [for example] the extranet zone and shared the document from that zone? Does the shared link align to the extranet zone, too?)

  • Anonymous
    September 20, 2015
    if you want to support managed paths with wildcard inclusions on multiple host names, you should use Alternate Access Mapping instead of host-named site collections. If you want to support self-service site creation and provide multiple paths to content, you should use Alternate Access Mapping instead of host-named site collections. Can someone explain above. Thanks is advance

  • Anonymous
    March 17, 2016
    Wow!! Simple, accurate helpful!!! Thank you!

  • Anonymous
    April 07, 2016
    Thank you Brian, amazing artical !

  • Anonymous
    December 21, 2016
    Thank you for nice Article, I have couple of questions if you cleared it. 1) I want to change the port number of my Web Application, what is the best way to do? i think Update the IIS bindings with new port and Update AAM with new port in Internal URL, is it ok or should i delete the Web app and recreate it?2) I want to change the URL of existing Web Application from Http://Public to http://Public-New, what is the best way to do? i think, simply update the AAM, update the IIS settings for Hostheader and Bind new certificate. or should i delete and recreate it?

    • Anonymous
      February 24, 2017
      ...either should work for 1 and 2.
      • Anonymous
        March 16, 2017
        So no need to extend the web application in both question (1 & 2)? What i understand that i have to extend or delete & recreate the web application.

  • Anonymous
    January 09, 2017
    What if i have an http web application (SharePoint 2010) with a https IIS binding. I want the site to be mixed, for users can access both http and https. Should I extend the web application into a different zone and create a https version iis site, or is there another way to do this?

    • Anonymous
      February 28, 2017
      Do you want users to browse http://contoso.com but the page respond with https? If so, then just add an Incoming URL of http to your https web application... - But if you want http traffic and https traffic (*not sure of the use case here... why both?), then you would need separate zones (just make sure you crawl the Public URL of the Default zone)

  • Anonymous
    May 22, 2017
    We have an intranet home page with http. We want to buy a certificate and get the same site working on https. Will I need to add an Internal URL and point to the same public URL as it is now and also in the same zone ?

  • Anonymous
    June 18, 2017
    I am actually thankful to the owner of this web page who has shared this impressive piece of writing at at this place.

  • Anonymous
    August 31, 2017
    I got a requirement of mapping 30+ AAM URLs to the same web application. Seems like SharePoint has a hard limitation like 5. Is there any work around/ approach to achieve this.

  • Anonymous
    November 09, 2017
    Nice article, thanks ))