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Activation Loop After Completing the SBS Transition Pack

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[Today's tip comes to us from Damian Leibaschoff]

We've seen a few cases now where a server is in an activation loop (activation never completes successfully and you are continually prompted to activate on reboot) after either:

  • Upgrading via the SBS Transition Pack
  • Upgrading from Windows Server 2003 Standard Edition to SBS 2003 or
  • From Evaluation Version SBS 2003 to Full Package Product (FPP) SBS 2003.

All of these scenarios have identical symptoms.  The behavior is as follows:

  1. The Windows setup process completes and after the last reboot when you try to login
  2. You receive a prompt requesting to activate the server to be able to continue.
  3. You will get the following error:

Windows Product Activation This copy of Windows must be activated with Microsoft before you can continue. You cannot log on until the activate Windows. Do you want to activate Windows now? To shut down the computer, click Cancel YES NO CANCEL --------------------

When you click YES, nothing happens and you are thrown back to the Windows logon screen (press ctrl-alt-del to logon).

** This is very important to note, the activation wizard NEVER starts up. **

If you check the Application log of the server (from Safe Mode or from a remote machine) you will see an event similar to this one:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 1/24/2007
Time: 12:26:28 PM
User: N/A
Computer: SERVER
Description:
Faulting application msoobe.exe, version 5.2.3790.0, faulting module urlmon.dll,
version 6.0.3790.2612, fault address 0x0000618c.

For more information, see Help and Support Center at
https://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6d 73 6f ure mso
0018: 6f 62 65 2e 65 78 65 20 obe.exe
0020: 35 2e 32 2e 33 37 39 30 5.2.3790
0028: 2e 30 20 69 6e 20 75 72 .0 in ur
0030: 6c 6d 6f 6e 2e 64 6c 6c lmon.dll
0038: 20 36 2e 30 2e 33 37 39 6.0.379
0040: 30 2e 32 36 31 32 20 61 0.2612 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 30 36 31 38 0000618
0058: 63 c

This issue can happen if the server has Internet Explorer 7 installed BEFORE installing the Transition Pack or before completing any of the other described scenarios.

The process is really completing correctly, but the activation wizard cannot start due to mismatched IE files.

If you are already having this problem, and In order to get out of this behavior and be able to start the activation wizard to properly activate the server you need to do the following:

1. Boot -up into Safe Mode

            a. While hard drive with SBS is booting up hold down F8

            b. Select first option “Safe Mode”

2. Logon as Administrator

3. Dismiss “Windows is running in Safe Mode” prompt

4. Click Start, Click Run , Type   

%systemdrive%\Windows\IE7\spuninst\spuninst.exe

5. You should see a wizard with “Windows Internet Explorer 7 Removal Wizard” in the

title

6. Click Next on wizard

7. Click Finish to reboot on wizard

8. Let SBS boot up normally and logon as administrator

9. On prompt saying that you must activate to continue to log on

1. Click “Yes”

2. Activation wizard will pop-up

10. Run Activation Wizard to activate the box

11. SBS Transition Pack Wizard will continue to run and let it reboot machine

12. Logon as administrator.

13. Click Finish on SBS Transition Pack Wizard

14. Re-Install IE7 from the Web (https://www.microsoft.com/ie)

Note:

If you encounter an issue where the server is in an activation loop but the activation wizard does start (it just fails to complete the activation), make sure the Transition Pack has actually completed or you might be seeing the behavior described in:

914990 Installation of the Windows SBS 2003 Transition Pack may silently fail on a Windows SBS 2003-based computer

https://support.microsoft.com/default.aspx?scid=kb;EN-US;914990

If you are planning to install the Transition Pack, make sure that IE7 is uninstalled prior to starting the process.

Also check the following post for other things to check prior to installation:

https://blogs.technet.com/sbs/archive/2006/01/12/417350.aspx

Comments

  • Anonymous
    January 01, 2003
      Today, I'll be talking about Windows Small Business Server (SBS) 2003 Transition Pack which allows

  • Anonymous
    January 01, 2003
    In my previous post about the Transition Pack , we talked about the Transition Pack and the changes it

  • Anonymous
    January 01, 2003
    The comment has been removed