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System Center Opalis 6.2.2: Failed to Deploy the Action Server on Windows Server 2008 R2 machine

  • 아티클

When we deploy the Action Server on Windows Server 2008 R2 machine, it reported the following error.

Per checking the \Opalis Software\Opalis Integration Server\Management Service\Console\Logs, we have the following information.

 

2011\02\23 06:37:55.850 [0x00000000] <E> Exception caught in CRemoteEscortUtils::Connect: <Exception>
<Type>Opalis::Exception</Type>
<Location>
long __thiscall CRemoteEscortUtils::_DeployService(void)
C:\AutomatedBuild\IS5.Platform\Branches\6.2_Sanitized\Platform\ManagementUtilities\RemoteEscortUtils.cpp(165)
</Location>
<MsgCode>Deploy of upgrade Service failed</MsgCode>
<Prev><Exception>
<Type>Opalis::Exception</Type>
<Location>
long __thiscall OISManagementLibrary::WMIRunner::RunCommand(unsigned short *,int)
C:\AutomatedBuild\IS5.Platform\Branches\6.2_Sanitized\Platform\ManagementLibrary\WMIRunner.cpp(164)
</Location>
<MsgCode>WMI error</MsgCode>
<Prev><Exception>
<Type>Opalis::Exception</Type>
<Location>
long __thiscall OISManagementLibrary::WMIRunner::RunCommand(unsigned short *,int)
C:\AutomatedBuild\IS5.Platform\Branches\6.2_Sanitized\Platform\ManagementLibrary\WMIRunner.cpp(119)
</Location>
<MsgCode>WMI command call failed</MsgCode>
<Params>
<Param>9</Param>
</Params>
</Exception></Prev>
</Exception></Prev>
</Exception>

  - Unable to connect to the remote machine with the OpalisRemotingService
- Cannot connect to the Escorter service on the remote machine
- Deploy of upgrade Service failed
- WMI error
- WMI command call failed "9"

 

This problem is caused by the Opalis 6.2.2 doesn't support the Windows Server 2008 R2 platform as the Action Server, we can upgrade the Management Service to version 6.3 to fix this issue.