Announcing Internet Explorer Feedback

Many customers have asked us about having a better way to enter IE bugs. It is asked "Why don't you have Bugzilla like Firefox or other groups do?" We haven't always had a good answer except it is something that the IE team has never done before. After much discussion on the team, we've decided that people are right and that we should have a public way for people to give us feedback or make product suggestions. We wanted to build a system that is searchable and can benefit from the active community that IE has here.

As of today, our new Internet Explorer Feedback site is live. This site uses the Microsoft Connect platform that has been developed for Beta programs within Microsoft. It will probably take some time to work out all of the kinks and to figure out the best way to work with you there but we decided it is better to go live with this now instead of waiting until Beta 2. The intent of this work is to give everyone a better place to give IE7 feedback and to prepare the ground for future versions of IE later.

Visit the Microsoft Connect site and sign up for our Internet Explorer Feedback program in order to access the IE pages.

I have prepared a short FAQ for the site to try to answer some questions ahead of time.

Internet Explorer Feedback FAQ

1. Where is the public bug database for the Internet Explorer team located?

It is located on the Microsoft Connect site at https://connect.microsoft.com/site/sitehome.aspx?SiteID=136.

The current version of the site will require visitors to have a Passport account in order to view or enter bugs. In an update in a couple of months, visitors will be able to view existing bugs without logging into the system.

2. What version of IE is this database for?

The feedback site is for IE7 and future versions of IE. Feedback for the current version under development will be taken through the site. Once IE7 has shipped, it will be used to report issues with IE7 to examine for following versions. As Beta builds become available, it is a mechanism to report issues seen in them. The site should not be used to report issues with earlier versions of IE such as IE5.5 or IE6.

3. What kind of response should I expect for any issues that I enter?

Any bug or suggestion that is entered will be seen by the Internet Explorer team. We do expect that a lot of issues will be entered, especially in the initial period after the site is available. Because of this, we do not promise a specific response time on any issues and we want people to be aware of this. We will have a team examining the incoming issues and making sure that they are actionable and that they go to the right members of the IE team. As an issue is worked on, you should expect to see comments added to the bug giving some details.

4. What kind of privacy can I expect on issues that I enter?

 Bugs can be marked as either public or private. A public bug can be viewed by anyone who goes to the website and searches for bugs. This allows people who run into the same issues to vote on them and know that they are entered.

If you mark a bug as private, only Microsoft employees and you will be able to see the bug, its status, or any comments or changes to it. It will be invisible to other people.

 The site will require users to log into it with Passport to view or enter bugs. This allows us to have an e-mail address to contact if we have questions about an issue and for customers to have bugs associated with their Passport accounts. This means that people can easily track their own issues.

5. What about security bugs?

Because of the volume of incoming bugs, any truly time sensitive bugs should go through the normal security channels. Security issues should be reported to secure@microsoft.com to guarantee a timely response to the issue. There is an overview of the Microsoft Security Response Center available and an article on managing vulnerabilities from them as well. They are recommended reading for understanding how Microsoft responds to security issues.

6. Will all bugs reported be fixed before IE7 is released? If not, when will they be fixed?

Not every bug reported will necessarily be fixed. Issues reported during the IE7 Beta 2 will be looked at and we will do our best to fix issues reported to us. There are specific windows of time where risky or very complex issues can be fixed and times when it would jeopardize shipping on time and with the quality necessary for the release. This makes determining which issues can be fixed and when a bit of a juggling act and it is up to the individual feature teams working on Internet Explorer to make the best possible determination of what can be reasonably addressed.

As Bill Gates mentioned at MIX06 this week, we have committed to doing regular releases of Internet Explorer moving forward. Anything that we cannot fix during IE7 that is a valid issue will be considered for the next IE release following it. Just because a bug is not fixed immediately, it doesn’t mean that it has been forgotten.

7. What goes into a bug?

A "Best Practices for Bug Reporting in Internet Explorer" series of pages has been created on the site. This goes over some of the best practices for putting a bug into the system and will help bugs entered get acted on easily by the IE team. Please take a look at it before entering any issues that you have found.

8. What else does the IE team have planned for this program?

There will be an ongoing blog for feedback created in the near term which will cover the top issues reported during the week, what is getting the most votes from users, and so forth. This will be run by Al Billings as part of the overall feedback process.

The site will be undergoing a series of improvements over the next few months. Right now, there is a single form for bug entry but we will be able to customize that. Also, you must log into Passport to view issues, not just to enter them. This will eventually change so that users can view issues without logging into Passport and the URLs will be friendlier for direct linking.

9. What does the bug database site look like?

The bug database runs under the Microsoft Connect program at https://connect.microsoft.com. The Internet Explorer team is using this software so we can focus on doing what we do best, working on Internet Explorer. The Connect program is an ongoing project run by the MS Connect team to provide a place to host Beta and Customer focused programs, offer articles, FAQs, and downloads for users along with allowing them to report issues and make product suggestions.

As mentioned above, users will need to have an account with Passport in order to use the site. On the site, users can go to a link for “Available Programs” and see a list of open programs hosted by Connect. “Internet Explorer Feedback” is one of the programs listed there. The link under the programs can be used to join the program. Once you are a member, you can follow links on the Connect site go directly to https://connect.microsoft.com/site/sitehome.aspx?SiteID=136 to view the Internet Explorer program. On the home page for the program, IE will have links to relevant articles, websites and even FAQs. On the sidebar, you can select the “Feedback” link to go to the portion of the site where you can enter or search on bugs.

The feedback home page is at https://connect.microsoft.com/feedback/default.aspx?SiteID=136 and looks like this:

In order to enter a bug or a suggestion, you are required to search first to see if the issue has already been reported. If you’re search turns up a bug, it will look like this:

The form for entering a bug looks like:

Opening a bug, you will see this:

Well, that’s it. We hope that you find the site useful and participate on it.

 - Al Billings

Comments

• Anonymous
  March 24, 2006
  Just wanted to thank you guys for the effort it took in making this - really appreciate this new committment to putting Internet Explorer on top again.

• Anonymous
  March 24, 2006
  I go to the first URL listed above and after signing in I get:
  Error: The page you have requested is unavailable or you do not have access.

• Anonymous
  March 24, 2006
  You need to go to http://connect.microsoft.com, sign in, and join the program, Maurits.
  
  9. What does the bug database site look like?
  
  The bug database runs under the Microsoft Connect program at http://connect.microsoft.com. The Internet Explorer team is using this software so we can focus on doing what we do best, working on Internet Explorer. The Connect program is an ongoing project run by the MS Connect team to provide a place to host Beta and Customer focused programs, offer articles, FAQs, and downloads for users along with allowing them to report issues and make product suggestions.
  
  As mentioned above, users will need to have an account with Passport in order to use the site. On the site, users can go to a link for “Available Programs” and see a list of open programs hosted by Connect. “Internet Explorer Feedback” is one of the programs listed there. The link under the programs can be used to join the program. Once you are a member, you can follow links on the Connect site go directly to https://connect.microsoft.com/site/sitehome.aspx?SiteID=136 to view the Internet Explorer program. On the home page for the program, IE will have links to relevant articles, websites and even FAQs. On the sidebar, you can select the “Feedback” link to go to the portion of the site where you can enter or search on bugs.
  

• Anonymous
  March 24, 2006
  This is very exciting, BTW.  Kudos x 10.

• Anonymous
  March 24, 2006
  > You have to sign up
  
  Oh, duh.  Thanks, now it works.

• Anonymous
  March 24, 2006
  I signed in with my existing Passport account and get "Error: The page you requested is unavailable or you do not have access."

• Anonymous
  March 24, 2006
  Has the bug with timeouts while debugging been fixed, is there a workaround or registry tweak for this?

• Anonymous
  March 24, 2006
  Newbies... ;)
  
  OK, now I've tried it out.  This is soooooo cool.  Very good.
  
  I have a suggestion... the "comments" page shows the date each comment was added, but not the time.  Perhaps it would be better to add the time as well.

• Anonymous
  March 24, 2006
  Hooligannes,
  
  I'm not sure if it is fixed in the build available currently but I know that the it has been fixed in the codebase.
  
  - Al Billngs [MSFT]

• Anonymous
  March 24, 2006
  The comment has been removed

• Anonymous
  March 24, 2006
  Al,
  It is still present, the Release Notes say so and I have confirmed it while debugging. Is there a registry setting I can change for this?

• Anonymous
  March 24, 2006
  Maurits,
  
  That would be a good idea but that page is not currently configurable. This is part of the cost of using a standard tool for all teams that want to get feedback. There will be updates to the overall site's features over the next few months.
  
  - Al Billings [MSFT]

• Anonymous
  March 24, 2006
  Glad to hear this, I just wish it would have been done back when we still had the ability to suggest new features. It sounds like any feature requests we post will be delayed till post IE7?

• Anonymous
  March 24, 2006
  Codemastr,
  
  Yes, feature suggestions will not likely be taken for IE7. We're very late in the product cycle now and the majority of work is on fixing bugs and raising the quality of the builds from here on out. This cannot be reliably done if there is a lot of code churn from other work. It's the nature of the software process in many ways.
  
  - Al Billings [MSFT]

• Anonymous
  March 24, 2006
  It seems I have to sign up just to "VIEW" the bug list.  
  
  So typical.

• Anonymous
  March 24, 2006
  To clarify, my "newbies" comment was directed at Andy (who made the same error I did) not at Hooligannes.

• Anonymous
  March 24, 2006
  As I mention in the article above:
  
  "Also, you must log into Passport to view issues, not just to enter them. This will eventually change so that users can view issues without logging into Passport and the URLs will be friendlier for direct linking."
  
  The signing up to view bugs will change in the future. This was not chosen explicitly by the IE team. It is currently a requirement of the Connect site at this time. They are actively developing the software on the Connect team and anonymous browsing (with a set of other related features) is coming in a version soon.
  
  - Al Billings [MSFT]

• Anonymous
  March 24, 2006
  More meta-feedback (feedback on the feedback system:)
  
  Do a feedback-search that returns a lot of results.  Go to page 2.
  
  Click on any bug.  It opens in the same window/tab.
  
  Click the "Back" button to view the list of results again.  You get a "Page is Expired" warning.
  
  Recommended fix: add target="_blank" to all the feedback-item links in the search results.

• Anonymous
  March 24, 2006
  It's nice that you guys finally got around to doing this.
  
  Too bad you didn't announce it sometime before you announced "feature complete".
  
  I would have let you know that you forgot to fix this bug: http://www.alistapart.com/d/horizdropdowns/littlebetter.htm

• Anonymous
  March 24, 2006
  http://www.hixie.ch/advocacy/writing-test-cases-for-web-browsers
  http://www.w3.org/Style/CSS/Test/guidelines.html

• Anonymous
  March 24, 2006
  BTW, the Connect site still looks horrible in Firefox.

• Anonymous
  March 24, 2006
  Will the Windows Vista rewrite have any implications for IE7?

• Anonymous
  March 24, 2006
  Now I reported this bug: https://connect.microsoft.com/feedback/ViewFeedback.aspx?SiteID=136&FeedbackID=54066
  
  I tried to add an image (several times, with Firefox and IE7). It doesn't show up, does it? I thought the uploading would have failed, but at least the comments page says "5 attachments".

• Anonymous
  March 24, 2006
  Dao,
  
  Your attachment showed up fine. I just resolved the bug as "By Design" and closed it though since it is not a bug. The fact that IE7 doesn't pass Acid2 is not a bug.
  
  - Al Billings [MSFT]

• Anonymous
  March 24, 2006
  Fiery Kitsune,
  
  There is no Windows Vista rewrite so there are no implications for IE7.
  
  - Al Billings [MSFT]

• Anonymous
  March 24, 2006
  Well, Al ... I described it as a meta bug, meaning that there are several standards violations that cause the misrendering and are clearly bugs.
  And as I understood and understand it, "Internet Explorer Feedback" isn't dedicated to IE7 only. You want to pass Acid2 one day or other, right?
  
  "Just because a bug is not fixed immediately, it doesn’t mean that it has been forgotten."
  
  
  Regarding the attachments: Should they show up to normal users? Because I still don't see anything.

• Anonymous
  March 24, 2006
  Dao,
  
  1) Please submit suggestions as suggestions. You submitted this as a bug and it isn't a bug since it was intentional in the sense that we know that we don't pass the Acid2 test and that IE7 won't pass the Acid2 test.
  
  2) Please submit a single issue per bug/suggestion (don't roll up a bunch into one or it won't be actionable).
  
  3) Feedback is for IE7 and up. Again, if you want to submit a suggestion, please mark it as a suggestion and not a bug.
  
  4) The public cannot view file attachments on reported issues or suggestions. This is not under our control but is the nature of the tool. I am viewing the bugs through an internal bug reporting tool that everyone at Microsoft uses internally so I can see the full information (as can others on the teams).
  
  - Al Billings [MSFT]

• Anonymous
  March 24, 2006
  You could say somewhere that the file upload was successful and that it won't be visible.

• Anonymous
  March 24, 2006
  Will bugs reported to IETell be showing up in that database?

• Anonymous
  March 24, 2006
  How's it working out for you guys on the MS side?

• Anonymous
  March 24, 2006
  Matthias,
  
  Blogs reported in IETell are in e-mail. They get reported to teams. You will not be able to search on them in this database. The site will only show issues reported through it.
  
  Zcorpan,
  
  We don't create the site software. I can ask the site team to implement that as a feature but I cannot guarantee that they will do so.
  
  - Al Billings [MSFT]

• Anonymous
  March 24, 2006
  > it isn't a bug since it was intentional in the sense that we know that we don't pass the Acid2 test and that IE7 won't pass the Acid2 test.
  
  So everything you know cannot be a bug? ;)
  No, don't answer this ... I kind of understand your point (though I can't agree fully). Let's leave it like that.

• Anonymous
  March 24, 2006
  Maurits,
  
  I don't understand your question. The bugs reported get logged to a bug database that we use our normal bug reporting and control tools on. The bugs can be viewed there or through the web pages. For us, it is easier to use our tools as they allow us to assign bugs to each other, etc.
  
  - Al Billings [MSFT]

• Anonymous
  March 24, 2006
  <em>As Bill Gates mentioned at MIX06 this week, we have committed to doing regular releases of Internet Explorer moving forward.</em>
  Can you elaborate on this for what it will mean regarding the rendering engine. How often will there be updates that addresses rendering bugs?
  I'm very interested in how the update cycle will work.

• Anonymous
  March 24, 2006
  @Hooligannes: The current build does not offer a registry key override for timeouts.  The final Beta-2 build will fix the timeouts at the IE6 defaults.

• Anonymous
  March 24, 2006
  > I don't understand your question
  
  Let me rephrase...
  
  Is the new Internet Explorer Feedback mechanism a pleasant experience for you and your co-workers?  Are you being inundated by low-quality bug reports, or is the feedback useful?  Is the bridge between Microsoft Connect and your internal bug reporting tools working well? I know it's early yet to come to a thorough appreciation of this new input mechanism, but first impressions are good to note...

• Anonymous
  March 24, 2006
  Thanks to Al for the post and the IE team & others who worked on Connect to help bring IE back in to focus. :-)

• Anonymous
  March 24, 2006
  "we've decided that people are right"
  
  o rly?

• Anonymous
  March 24, 2006
  Ummmm, i can't see anywhere on the feedback homepage how to provide feedback or anything, all i can see is 'top rated' 'Posted by Me' 'My Watch List' and 'Search Feedback' knowhere can i see a link for adding any feedback.

• Anonymous
  March 24, 2006
  This latest IE release (March 20, 2006) is really pretty solid and a huge improvement over previous releases. If you haven't installed it, you really probably should. Also, according to this post on the IE blog, it looks like they're...

• Anonymous
  March 24, 2006
  Dziś na IEblogu czytając &lt;a href=&quot;http://blogs.msdn.com/ie/archive/2006/03/23/559409.aspx&quot; target=&quot;_blank&quot;&gt;post o demonstrowaniu nowych możliwości IE7&lt;/a&gt; możemy przeczytać niezwykle ważne zdanie:
  &lt;blockquote class=&quot;bbquote&quot;&gt;The

• Anonymous
  March 24, 2006
  Whenever i search for anything in the connect page, it says
  Error: The system has encountered an unexpected error. We apologize for the inconvenience. The issue will be addressed as quickly as possible.
  
  I am using IE7 March 20 refresh

• Anonymous
  March 25, 2006
  Very awesome! Thanks for making this :)

• Anonymous
  March 25, 2006
  Guys, thank you for this Feedback tool, I will use it as often as possible.
  However, the usability of the Feedback site is awful. I suggest you to add the Feedback link to the start page, and use GETs in the search results window. I suggest you to add a 'View all bugs' button or link to the start page (https://connect.microsoft.com/feedback/default.aspx?SiteID=136).
  Another suggestion: we should use the root problem in the title of a feedback, for example:
  css: a selector does not work
  javascript: a function fails
  browser: a new tab does not open when ...

• Anonymous
  March 25, 2006
  Hi, great addition.
  
  However, is there no 'see all bugs' option, or am I just missing it?

• Anonymous
  March 25, 2006
  > Another suggestion: we should use the root problem in the title of a feedback, for example:
  > css: a selector does not work
  > javascript: a function fails
  > browser: a new tab does not open when ...
  
  Actually, this should be an separate field of the reporting form.

• Anonymous
  March 25, 2006
  You can see all bugs when you go to Advanced search and just press the Search button.

• Anonymous
  March 25, 2006
  Grrrrr, the site default to my own language. That isn't very handy in  communications.
  
  Things I seem to miss:
  Ability to add version tag to bugs.
  Ability to see bugs/suggestions submitted by a person (self)
  
  Also please some explanation on statusses. Are these statussen unique to an issue or can a bug be active, solved and not closed at the same time ????
  

• Anonymous
  March 25, 2006
  The comment has been removed

• Anonymous
  March 25, 2006
  The comment has been removed

• Anonymous
  March 25, 2006
  @ Al Billings
  
  Just posted something up to try it: (Feedback ID 54419). Even made a new test case. ;)
  
  Will comments from Microsoft Staff show up in this tool? -- or just our own comments?
  
  If we get feedback in kind, could you tell/show us where that'd go?
  
  -- feedback on feedback interface
  
  Can I suggest some bread crumbs in the user interface? I'm not fond of clicking the 'back' button to navigate unless I clicked something by accident.
  
  Also, can I suggest the "Feedback ID" validator trim whitespace before validation? stupid I know, but it's nice to cut and paste sloppy-like.
  
  value = value.replace( /(^s+|s+$)/g, "" );
  

• Anonymous
  March 25, 2006
  The comment has been removed

• Anonymous
  March 25, 2006
  I can't find the bug database (yet).

• Anonymous
  March 25, 2006
  If you are using Internet Explorer 7 (it's in BETA phase) and would like to send your feedback to Microsoft,...

• Anonymous
  March 25, 2006
  Chris,
  
  There is no "see all bugs option."
  
  To the few that cannot see a way of entering new feedback on the page, you must search the existing feedback for your issue before you are given the option to enter new feedback. This helps prevent the creation of duplicate bug reports for the same issues over and over again.
  
  - Al Billings [MSFT]

• Anonymous
  March 25, 2006
  hAl,
  
  The status is mutually exclusive. A bug is either active, resolved, or closed. When it is resolved, it is resolved with a resolution, which will also be shown when it is closed.
  
  Did you read the Connect FAQ in the sidebar, which goes to http://connect.microsoft.com/faq.aspx? It has information about the site and some of this.
  
  - Al Billings [MSFT]

• Anonymous
  March 25, 2006
  Cooperpx,
  
  Comments from MS staff will show up but they have to be explicitly entered. We have a normal log of "bug assigned to so-and-so" sort of thing that one sees in a bug database. Those don't get added. We effectively have a tab in our bug tool (called 'Product Studio') for the Connect site. It allows us to add comments, which will then by synchronized out to the bug on the site.
  
  It will probably take a little time for people to get used to entering these comments as well. This is a pretty new thing for all of us. We haven't had a bug database with instant reporting to the public before.
  
  - Al Billings [MSFT]

• Anonymous
  March 25, 2006
  To the readers,
  
  I will take comments about the UI of the Connect site and feature requests and give them to the Connect team. I want to reiterate that we are using software written by another team (MS Connect) and maintained by them through their own product cycles. This means that I, for example, cannot simply just go edit the look and feel of the site. It is all driven by templates and is an ASP.NET application. I'm an end user of the site at an administrative level.
  
  Something to keep in mind.
  
  - Al Billings [MSFT]

• Anonymous
  March 25, 2006
  The comment has been removed

• Anonymous
  March 25, 2006
  @ Al Billings
  
  This is a terrific direction to go in, but it's a huge commitment. I figure it's got to be tough to herd your average/new/vetran developer into doing something extra with each checkin.
  
  The idea bodes really well for Microsoft! I'm sure the connect team will likely have all of Microsoft (and us) making feature requests at them. Haha!

• Anonymous
  March 25, 2006
  PingBack from http://blog.zog.org/2006/03/awoert-ie7b2.html

• Anonymous
  March 25, 2006
  > I've seen someone enter the exact same bug report three times in a row and had to make the second two duplicate.
  
  That's probably again due to the MS Connect software (as with the attachments where a successful upload results in a cryptic download). On the other hand, my first report indeed failed, again with no meaningful message. (The second didn't fail without any change from my side.)
  So sometimes it's hard to estimate if things worked, which leads to multiple submissions.

• Anonymous
  March 25, 2006
  The comment has been removed

• Anonymous
  March 25, 2006
  The comment has been removed

• Anonymous
  March 25, 2006
  I thing you should make it more easy to add feature request/bug report by making a submit form available right there in this blog (in the right pane)

• Anonymous
  March 25, 2006
  This is a really good start. Glad you're putting this out there. Hopefully the wrinkles will be smoothed out soon. Just submitted two nearly identical ones because I thought they were being eaten, sorry. 54897 and 54899.

• Anonymous
  March 25, 2006
  The comment has been removed

• Anonymous
  March 26, 2006
  Let us know when you figure out how to do this without having users use Passport.  

• Anonymous
  March 26, 2006
  Would this be an appropriate place for entering issues found with the Microsoft RSS Platform? I've been working with it quite a bit and have some feedback.

• Anonymous
  March 26, 2006
  The comment has been removed

• Anonymous
  March 26, 2006
  No Telling,
  
  People are always going to have to use Passport to report issues. We need to have a way to contact people and track who is reporting issues. Even Bugzilla requires you to log in to report a bug, doesn't it?
  
  Jim,
  
  Yes, the RSS Team is part of IE. They use the same bug database as the rest of us so you can report issues with the RSS Platform there.
  
  Nektar,
  
  There is no way to migrate feedback from other places into the site nor is most of that feedback collected in a regular fashion. In order to migrate feedback from, say, a wiki page, someone would have to hand type it all in. The site only shows feedback that people have entered through the site. So, no, we cannot publish the existing bug database on Connect. There are security and legal implications to doing so as well (I beleive) but I'm not conversant with those.
  
  I expect that if an issue is something that people see much at all, it will wind up entered into the site. We can link bugs entered to bugs in our internal database so that when the internal bug is fixed, the linked bug is updated with the fact that it is fixed.
  
  - Al Billings [MSFT]
  
  - Al Billings [MSFT]

• Anonymous
  March 26, 2006
  "People are always going to have to use Passport to report issues. We need to have a way to contact people and track who is reporting issues. Even Bugzilla requires you to log in to report a bug, doesn't it?"
  
  Are you now ignoring Windows Live ID?

• Anonymous
  March 26, 2006
  PatriotB Wrote:
  "I heard something recently about Microsoft catching some pirating computer seller..."
  
  Anecdotal evidence does not make it effective.
  
  "And I don't think it's "really a problem" for anyone but the pirates themselves."
  
  I am going to guess that you are not a sysadmin.

• Anonymous
  March 26, 2006
  On Friday I was contacted by a couple members of the press asking me if I had any comments on Microsoft's new IE public bug database. Since I hadn't had the chance to actually check it out, I refrained from comment. Now that I have had a chance to check

• Anonymous
  March 26, 2006
  Do I really have to get a passport account just to read the "Best Practices for Bug Reporting [...]" guidelines?
  
  Sheesh!
  

• Anonymous
  March 26, 2006
  Now what if I have submitted a few bugs earlier, and they got assigned a SiteID=4? I cannot even view developer responses for those bugs. Will they be reassigned a SiteID, or should I re-report them?
  

• Anonymous
  March 26, 2006
  Hmmmm....I'm somewhat confused by the way that most bug/issue/enhancement tracking systems currently on the internet work, and contradictions between IEs apparent commitment to web standards (both for IE7 and for future version) and the following statements:
  
  "The intent of this work is to give everyone a better place to give IE7 feedback and to prepare the ground for future versions of IE later."
  
  "I just resolved the bug as "By Design" and closed it though since it is not a bug. The fact that IE7 doesn't pass Acid2 is not a bug."
  
  "[...] it isn't a bug since it was intentional in the sense that we know that we don't pass the Acid2 test and that IE7 won't pass the Acid2 test."
  
  "Feedback is for IE7 and up. Again, if you want to submit a suggestion, please mark it as a suggestion and not a bug."
  
  
  First, as far as most of the other major public bug trackers on the internet are concerned, suggestions and RFEs are just special classes of bug. If you think that "BUG: Doesn't pass ACID2" should be "RFE: Should pass ACID2", then surely you should just change the severity (or whatever classification you're using) from "BUG" to "RFE". That's not a reason to close it.
  
  Second, if the goal of IE7 and above is to conform more closely to web standards (as has been stated a number of times in public fora and, IIRC, some press releases), then passing ACID2 should, at some point in the future be a goal, even if a minor one. Note, I'm not saying it should be an important goal, or that it should be fixed for IE7.0. However, if MS is committed to making IE7+ adhere more closely to web standards, as it has claimed, then it should be a goal of some kind.
  
  Again, most of the other major public bug trackers on the internet have a well-established way of dealing with this. They will assign the bug a low priority and mark it as "future", but they will keep it open. Only when an RFE is thought to be a non-goal, or even opposed to the direction of the project, is such a bug closed as "won't fix, behaviour is by design".
  
  By closing this bug as such, and not following existing conventions, you are effectively telling people that this is something you never intend to fix, and that if a future version of IE managed to pass ACID2 by accident (because of other enhancements to the rendering engine), you'd try to revert that change to get back to your "design".
  
  And while that's not what you're meaning to say, that's what people will take away from it, because that's the convention that's been established over 5 years of other major bug tracking systems on the internet.
  
  And, this is totally at odds with the "we want to make IE7+ more standards-compliant" mantra that the MS marketing department has been saying, and more along the lines of the "we need to de-commoditise protocols and applications" hallowe'en memos.
  

• Anonymous
  March 26, 2006
  Screenshots are all broken?

• Anonymous
  March 26, 2006
  
  Al, you didn't comment Asa Dotzlers statement:
  http://weblogs.mozillazine.org/asa/archives/2006/03/ms_launches_new.html
  "So, apparently you're not allowed to talk about any of the information contained in this bug database outside of the Microsoft Connect pages."
  
  Can you please clarify:
  
  - Am I not allowed to cite bug reports or track bug numbers or discuss any bug in the feedback system outside of Microsoft Connect pages?
  
  - When I add an existing testcase located on my site to the Feedback system, it becomes proprietary as of "bug information ... are the confidential and proprietary information of Microsoft Corporation." ?
  
  

• Anonymous
  March 26, 2006
  In providence of leading freeware expectations it would be nice to insert an open webpage lock. Many people start more then one webpage with a link.

• Anonymous
  March 26, 2006
  The comment has been removed

• Anonymous
  March 26, 2006
  The comment has been removed

• Anonymous
  March 26, 2006
  Adam - point taken, but as Al has said, we are all getting used to the concept and to each other, so let's all just chill...
  
  You don't need to get all ivory-tower and hyped about "is Microsoft being honest/legit and playing by our rules blah blah blah or is this some evil plot or conspiracy theory" - because the answer is simple.
  
  There is no evil plot. The Product Team has more than enough things to do. I do not even want to waste time thinking about the theories people dream up. Give us a break and assume we are actually trying to do the Right Thing, bearing in mind it may not happen Right Now due to other constraints.
  
  For example, what Al said made perfect sense to me. What you said made perfect sense to me. But what Al said is confusing to you because culture is different. This is how miscommunication and mistrust begins - when there are >1 people involved.
  
  We are not experts on your culture, just as you are not experts on our culture. But if we all keep an open mind, be tolerant, and not be so quick to judge, then maybe cooperation can result and everyone will benefit, eh?
  
  //David

• Anonymous
  March 26, 2006
  I can't seem to install IE7, what am I doing wrong?

• Anonymous
  March 27, 2006
  David>
  
  Sorry - did not mean to come across as "all ivory-tower". :) As my penultimate paragraph pointed out, I do realise what you (and Al) are trying to say by doing what you're doing, but that a lot of other people won't, because of how other bug-tracking systems work, and how they'll expect yours to work coming from one of those.
  
  Yes, miscommunication can be a big problem. This is an attempt to let you know how you will be (inadvertantly) miscommunicating with people who have used other bug-tracking systems, and why, and what you could do to prevent it.
  
  With you on open minds & tolerance,
  
  Adam
  

• Anonymous
  March 27, 2006
  The comment has been removed

• Anonymous
  March 27, 2006
  Al,
  
  Nice job rebutting Asa Dotzler on his blog entry about this. He obviously didn't read anything that you wrote in your main post and came in with his opinion of the bug reporting tool already formed before he even saw it.
  
  Jason

• Anonymous
  March 27, 2006
  Re: Acid2 test:
  
  Perhaps a "target" feature would solve the bug-bloat issue.  If a bug is known to be in IE 7 Beta 2, but it is not expected to be fixed for IE 7 Final, then it could be "targeted" as IE8 or even a general "Future".

• Anonymous
  March 27, 2006
  The comment has been removed

• Anonymous
  March 27, 2006
  This is fantastic.  I've already found something useful off of the IE Feedback site.  I think it would be great if the general public can do searches and view bugs (even if they can't contribute) without requiring any login/account.  
  
  Now if we can get Opera to expose their bug database, web developers will have a means to track most issues across browsers.

• Anonymous
  March 27, 2006
  The requirement that people must log in with Passport to browse bugs will be going away in an update to the site software in the next few months. It is already planned by the Connect team. This was actually one of the things we discussed when considering the software because the IE team would prefer anonymous browsing as well.
  
  - Al Billings [MSFT]

• Anonymous
  March 27, 2006
  Adam,
  
  Part of the issue here is that we're dealing with multiple bug databases. The feedback site shows issues that are opened through the feedback site early. IE's internal bug database synchs with this via a process to receive entries but they are vetted in between to try to resolve duplicates, rants, etc. It makes the process complex at times.
  
  The main team is entirely focused on shipping the current product. This means that suggestions are looked at when we're planning for the next version but "bugs" that are in the space between being actual bugs and suggestions for changes can be difficult to handle.
  
  We do have a way of making bugs dependent on other bugs, having resolutions mapped, etc. There is no Acid2 meta-bug because really "pass the Acid2 test" isn't a meta-bug even. "Add support for DataURLs" is a suggestion for the next version. Most of the other things broken in Acid2 are similar.
  
  The available resolutions for bugs are normally:
  
  Fixed - The code has been changed to resolve the problem.
  
  Not Reproducible - Our engineers are unable to duplicate the problem, perhaps because of a fix already applied elsewhere in the code.
  
  By Design - The behavior reported is known and is working as intended or at least as expected.
  
  Won't Fix - We know that we will not be addressing the reported issue, usually because it risks breaking the code in other, more serious ways or because the effort to fix the issue is not justified for the improvement.
  
  Duplicate - We already have a bug or suggestion for this issue.
  
  Postponed - The issue will not be fixed in the upcoming release, but will be considered for future releases.
  
  External - The issue has been assigned to another group but the other group's status for the issue is not available to our database.
  Other - Another resolution has been found, unlike those listed above.
  
  The problem with using "postponed" for issues we aren't addressing right now is that we removed that option from the bug database that IE works in because we didn't want to simply punt bugs from version to version. This is amusing, in retrospect, but not helpful in certain instances.
  
  How's that for transparency? :-)
  
  - Al Billings [MSFT]

• Anonymous
  March 27, 2006
  Al, it shouldn't be that difficult to answer my questions.
  

• Anonymous
  March 27, 2006
  Well, I'm not a lawyer, Ingo, nor do I work on the Connect site so, yes, it is that difficult. You're going to have to wait until some people get back to me. Otherwise, if I give an incorrect answer, I am liable for it. :-)
  
  I don't expect that you are blocked from mentioning things but that is a belief not confirmed by people empowered to speak on the matter. I'm waiting for their feedback.
  
  - Al Billings [MSFT]

• Anonymous
  March 27, 2006
  > ... we removed [Postponed] from the bug database that IE works in because we didn't want to simply punt bugs from version to version.
  
  Heh.  "We removed lifeboats from the Titanic because we didn't want to obstruct the view..."

• Anonymous
  March 27, 2006
  Amusing but not accurate, Marits.
  
  The idea is that bugs have a real resolution and postponing them is not it because it is easy for people to do that too often. They are forced to make a decision now about what to do with the bug, not wait for a decision.
  
  In any case, that's the nature of things on the ground.
  
  - Al Billings [MSFT]

• Anonymous
  March 27, 2006
  Well, I have tried logging out and logging back in through passport to see this and I still get the error messages that I can't see this page. I have tried to view it using IE 6, Firefox 1.5 and Safari... and still no dice...

• Anonymous
  March 27, 2006
  The comment has been removed

• Anonymous
  March 27, 2006
  Jeff: are you getting the "Error: The page you have requested is unavailable or you do not have access." error?
  
  If so you have to go here:
  https://connect.microsoft.com/
  
  Click on "Available Programs"
  Find "Internet Explorer Feedback"
  Click "Apply"
  
  Then you should be instantly enrolled in the program.

• Anonymous
  March 27, 2006
  Note that bugzilla.mozilla.org removed (or mostly removed) RESOLVED LATER, which is equivalent to the IE team removing RESOLVED POSTPONED.

• Anonymous
  March 27, 2006
  bugzilla.mozilla.org does have "target milestone" and the various "blocking" flags... these are a more specific method of saying RESOLVED LATER (which isn't really a "resolution", now, is it?)

• Anonymous
  March 27, 2006
  The IE team created a feedback site where you can enter the IE7 bugs. The site where you can put the...

• Anonymous
  March 27, 2006
  L’&#233;diteur de Redmond s’inspire des pratiques de la Mozilla Foundation: il lance une base de donn&#233;es publique...

• Anonymous
  March 27, 2006
  A shame that plus-addressing is not allowed in e-mailaddresses, sorry, but I really need to use a plus-address.
  
  Could it possibly be fixed anywhere soon? Thanks :-)

• Anonymous
  March 27, 2006
  PingBack from http://viacomit.free.fr/index.php/2006/03/28/ie7-fait-du-firefox/

• Anonymous
  March 27, 2006
  The nice thing about "Postponed" is that it makes it easy to see keep track of bugs to work on in the next version.  If bugs that would've been resolved as "Postponed" are resolved as "By Design", then those bugs are essentially lost.  They'll only get fixed if they are re-reported as new fresh bugs by testers/users.

• Anonymous
  March 28, 2006
  The comment has been removed

• Anonymous
  March 28, 2006
  &quot;S'inspirant du d&#233;veloppement communautaire de Firefox, Microsoft a ouvert sa premi&#232;re base de donn&#233;es...

• Anonymous
  March 29, 2006
  @Xepol
  Tried a dns flush ?
  
  On prompt:
  ipconfig /flushdns

• Anonymous
  March 29, 2006
  The comment has been removed

• Anonymous
  March 29, 2006
  Oh, and one of the more annoying ones.  Instead of just constantly dropping site icons so that they don't show up in my favorites and quicklinks toolbar, now it will randomly pick icons from other sites SOMETIMES.  And for some reason, those don't get flushed like the others normally do.
  
  That and the way that my toolbars are crosswired for the turn on/turn off visibility menu.  That's a cute touch.

• Anonymous
  March 29, 2006
  We're aware of the forward and back problem. I'm not sure of the ins and outs of the bug but it has been kicked around a bit here and, yes, I do wish it had gotten caught before the build went out. These things happen in an active codebase sometimes but it still isn't good. We know that.
  
  - Al Billings [MSFT]

• Anonymous
  March 29, 2006
  Again, I'm trying to install IE7, but I don't succeed. I'm using WindowsXP, so that can't be the problem, but it says I'm not supported.
  Why does it fail?

• Anonymous
  March 29, 2006
  I stumbled across a post on the Internet Explorer team's blog from last Friday that I wanted to post...

• Anonymous
  April 01, 2006
  PingBack from http://www.vcubells.net/index.php/arxiu/2006/04/01/308/

• Anonymous
  April 02, 2006
  The comment has been removed

• Anonymous
  April 03, 2006
  PingBack from http://www.windowsobserver.com/2006/04/03/internet-explorer-public-bug-submissions-and-feedback/

• Anonymous
  April 24, 2006
  This evening we released IE7 Beta 2 at http://www.microsoft.com/ie. This release is not the preview or...

• Anonymous
  April 24, 2006
  Hi, this is Al and I wanted to talk about feedback and support for Beta 2 of IE7 now that it is available....

• Anonymous
  April 24, 2006
  On April 24th the Windows Internet Explorer team here at Microsoft&amp;nbsp;released IE7 Beta 2 at http://www.microsoft.com/ie....

• Anonymous
  April 25, 2006
  The comment has been removed

• Anonymous
  April 26, 2006
  PingBack from http://www.e-fuze.com/community/?p=119

• Anonymous
  May 05, 2006
  After endless nights and countless slices of pizza, the IE team is proud to
  announce the availability...

• Anonymous
  May 11, 2006
  Microsoft hat nun die Beta 2 Version des Internet Explorer 7 zum Download bereitgestellt. Bei dieser Version handelt es sich nicht mehr um eine Preview-Version, sondern um die tatschliche Beta. Diese ist fr Windows XP SP2, Server 2003 SP1 und die

• Anonymous
  May 17, 2006
  PingBack from http://blog.bzbb.net/2006/05/18/ie7-beta-2-now-available-in-multiple-languages/

• Anonymous
  June 09, 2006
  PingBack from http://spyder.wordpress.com/2006/06/10/microsoft-have-changed-seriously/

• Anonymous
  June 23, 2006
  Since announcing our ADO.NET vNext plans at TechEd last week, the team has been on the lookout for your...

• Anonymous
  June 29, 2006
  This morning we released IE7 Beta 3 for Windows XP. This version includes improvements in reliability,...

• Anonymous
  June 29, 2006
  Microsoft's RSS team blog has this news.
  
  &quot;IE7 Beta 3 is here! We’ve snuck in some goodies in the feed...

• Anonymous
  June 29, 2006
  Hi everybody, Max here. I posted before about &quot;A New Look for IE” back when we released the beta 2 preview,...

• Anonymous
  June 29, 2006
  Having told everyone that Beta 3 is available for download, I was a little short on details.
  The IE...

• Anonymous
  July 11, 2006
  (this post&amp;nbsp;was originally posted here)
  
  Since announcing our ADO.NET vNext plans at TechEd
  ...

• Anonymous
  July 11, 2006
  The IE team is proud to announce the availability of Arabic, Finnish, German and Japanese versions of...

• Anonymous
  July 30, 2006
  PingBack from http://www.webdevout.net/tidings/2006/07/30/internet-explorer-feedback-system-a-disaster/

• Anonymous
  August 03, 2006
  The comment has been removed

• Anonymous
  August 16, 2006
  PingBack from http://john.se/blog/2006/08/16/manager-defends-his-team-and-ie7-and-explains-why-he-got-frustrated-by-some-of-the-criticism/

• Anonymous
  August 24, 2006
  
  This morning we released our first public release candidate, IE7 RC1, for Windows XP. You can download...

• Anonymous
  August 24, 2006
  It's there we released IE7 RC1. You don't have to uninstall any previous installed beta as we will do...

• Anonymous
  August 25, 2006
  PingBack from http://www.markbarto.nl/wordpress/archives/2006/08/25/ie7-release-candidate-1-beschikbaar/

• Anonymous
  September 29, 2006
  PingBack from http://jowra.com/journal/2006/09/internet-explorer-7-stand-der-dinge/

• Anonymous
  December 21, 2006
  PingBack from http://www.bmcasting.com/?p=36

• Anonymous
  January 17, 2007
  PingBack from http://serv01.siteground129.com/~mfeldste/microsoft_takes_the_lead_on_openness/

• Anonymous
  March 10, 2007
  PingBack from http://pods.lv/blog/2006/03/internet_explorer_feedback.html

• Anonymous
  March 16, 2007
  PingBack from http://www.portsaintluciedentist.com/faqs_help_and_tutorials/where-do-you-learn-how-to-use-a-computer/

• Anonymous
  April 02, 2007
  PingBack from http://www.getmycreditreportfree.com/history/i-need-a-microsoft-word-expert/

• Anonymous
  April 10, 2007
  PingBack from http://open.info.nl/archief/2006/03/27/ie7-komt-eraan/

• Anonymous
  April 13, 2007
  PingBack from http://www.hamptonmedicalclinic.com/microsoft/i-need-a-microsoft-word-expert/

• Anonymous
  April 14, 2007
  PingBack from http://www.portsaintluciedentist.com/faqs_help_and_tutorials/i-need-a-microsoft-word-expert/

• Anonymous
  April 22, 2007
  PingBack from http://www.ifoscairo.org/wordperfect/where-do-you-learn-how-to-use-a-computer/

• Anonymous
  June 01, 2007
  PingBack from http://www.thenouns.com/spelling_and_grammar/i-need-a-microsoft-word-expert/

• Anonymous
  September 19, 2007
  PingBack from http://www.arcanology.com/2007/09/19/ie-and-the-demise-of-borgzilla/

• Anonymous
  September 19, 2007
  PingBack from http://getfirefoxbrowsers.com/2007/09/ie-and-the-demise-of-borgzilla

• Anonymous
  October 23, 2007
  PingBack from http://ifacethoughts.net/2006/05/05/importance-matrix-for-open-source-projects/

• Anonymous
  December 23, 2007
  PingBack from http://internet-explorer-help.blogyblog.info/?p=422

• Anonymous
  January 04, 2008
  PingBack from http://actors.247blogging.info/?p=4525

• Anonymous
  January 13, 2008
  PingBack from http://canlive.net/microsoft-replicates-mozilla-bugzilla.html

• Anonymous
  February 09, 2008
  PingBack from http://www.etixet.com/microsoft-replicates-mozilla-bugzilla.html

• Anonymous
  February 14, 2008
  PingBack from http://canlive.net/microsoft-replicates-mozilla-bugzilla-2.html

• Anonymous
  March 15, 2008
  PingBack from http://blogrssblog.info/microsoft-rss-blog-read-feeds-with-ease-in-beta-3/

• Anonymous
  July 10, 2008
  PingBack from http://franklin.freeinfovideo.info/opforblog.html

• Anonymous
  August 31, 2008
  PingBack from http://blogs.media-tips.com/bernard.opic/2006/08/24/internet-explorer-7-release-candidate-1/

• Anonymous
  January 21, 2009
  PingBack from http://www.hilpers.it/2581194-internet-explorer-7-beta

• Anonymous
  May 29, 2009
  PingBack from http://paidsurveyshub.info/story.php?title=ieblog-announcing-internet-explorer-feedback

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  May 31, 2009
  PingBack from http://woodtvstand.info/story.php?id=6629

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  June 07, 2009
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  June 12, 2009
  PingBack from http://insomniacuresite.info/story.php?id=159