Repair the SharePoint Foundation 2010 Domain Name System

Published: March 10, 2011

Applies To: Windows Small Business Server 2011 Standard

Problem   One or more of the following issues related to SharePoint Foundation 2010 is occurring:

• The Domain Name System (DNS) is not working with the internal website.

• The record for the internal website is corrupted.

• You get an error in Microsoft Internet Explorer that says you are not connected to the Internet.

• Instead of name and address information, you get one of the results noted after performing the following steps:

  1. Click Start, click Run, type nslookup, and then press ENTER.

  2. Type companyweb, and then press ENTER. An issue is indicated if you get the following results.

     1. A message that says “Can’t find companyweb:Non-existent domain.”

     2. A message that says “DNS request timed out.”

     3. A message that says “Unknown can’t find companyweb: No response from server.”

     4. The prompt does not return a line that contains “Address.”

     5. The address that is returned is not the IP address of the server that is running Windows SBS 2011 Standard.

Solution   Restart the DNS server and then recreate the DNS record.

To restart the DNS server

1. Click Start, click Run, type services.msc, and then press ENTER.

2. Click DNS Server, and then click Start or Restart.

Recreate the DNS record

1. Click Start, click Administrative Tools, and then click DNS.

2. On the User Account Control page, click Continue.

3. Expand the server name, expand Forward Lookup Zones, and then expand the domain name.

4. Create a record for the internal website: Right-click the domain name, and then click New Host (A or AAAA).

5. In name, type Companyweb.

6. In IP Address, type your server IP address.

7. Click OK. If you are prompted to replace the old record, click Yes.