Event ID 16390 — Jobs
Applies To: Windows Server 2008
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A BITS job represents one application’s request to transfer a set of files from a server or to a server. A job contains one or more files to transfer, and properties that specify how BITS transfers the files and interacts with an application (such as the priority of the job, the number of files allowed, and the network credentials used to authenticate to a server).
Event Details
| Product: | Windows Operating System |
| ID: | 16390 |
| Source: | Microsoft-Windows-Bits-Client |
| Version: | 7.0 |
| Symbolic Name: | BITS_EV_JOB_NOTIFICATION_FAILURE |
| Message: | Job "%2" owned by %3 failed to notify its associated application. BITS will retry in %4 minutes. The job ID was %1. |
Resolve
Job Failures
If BITS jobs fail, use the following table to diagnose the cause of the error:
BITS Job entering TRANSIENT_ERROR with error code
| Error Code | Error Description | Cause | Resolution |
| 0x80070057 | E_INVALIDARG | An invalid proxy server name was specified in the user's Internet Explorer proxy settings.
This error is also seen when credentials are supplied for authentication schemes that are not NTLM/Negotiate, but the user name or password is NULL. |
Change the user's Internet Explorer settings to be a valid proxy server.
Change the credentials not to be NULL user name/password for schemes other than NTLM/Negotiate. |
| 0x80072ee7 | ERROR_WINHTTP_NAME_NOT_RESOLVED | This error indicates that the server or proxy could not be resolved by BITS. | Try downloading the same file with the Web browser using the context of the job owner. |
| 0n2147012889 | ERROR_WINHTTP_NAME_NOT_RESOLVED | The ISA 2000 firewall client doesn't automatically redirect traffic from svchost.exe processes. | This limitation of the ISA firewall client has been fixed in the ISA 2004 firewall client. |
| 0x80072f78 | ERROR_HTTP_INVALID_SERVER_RESPONSE | This is a transient error and the job will continue to download after MinimumRetryDelay for the job. | |
| 0x800703eb | ERROR_CAN_NOT_COMPLETE | GetBestInterface fails with this error code because no default gateway is configured. | Configure the default gateway or run the job in the foreground. |
BITS job entering ERROR state with error code.
| Error Code | Error Description | Cause | Resolution |
| 0x80200013 | BG_E_INSUFFICIENT_RANGE_SUPPORT | BITS uses range headers in HTTP requests to request parts of a file. If the server or proxy doesn't understand Range requests and returns the full file instead of the requested range, BITS puts the job into the ERROR state with BG_E_INSUFFICIENT_RANGE_SUPPORT error. | Capture the network traffic during the error and examine if HTTP GET requests with a "Range" header are getting valid responses.
Check proxy servers to ensure that they are configured correctly to support Range requests. |
| 0x80200011 | BG_E_MISSING_FILE_SIZE | When BITS sends a HEAD request and the server or proxy does not return a Content-Length header in the response, BITS puts the job in ERROR state with BG_E_MISSING_FILE_SIZE. | Check the proxy and server to ensure that they are configured correctly. Some versions of the Apache 2.0 proxy server are known to exhibit this behavior. |
| 0x80190193 | BG_E_HTTP_ERROR_403 | When the server returns HTTP 403 response in any of the requests, BITS puts the job in ERROR state with this error code.
HTTP 403 corresponds to the "Forbidden: Access is denied" error, which in general is returned for errors such as:
|
Check access permissions for the user account running the job. |
| 0x800704dd | ERROR_NOT_LOGGED_ON | The SENS service is not receiving user logon notifications. BITS (v2.0 and up) depends on logon notifications from Service Control Manager, which in turn depends on the SENS service. | Check that the SENS service is started and running correctly. |
Verify
To view jobs in the job queue:
- From an elevated command prompt, type bitsadmin /list /allusers