Get started with configuring your agent application
This section provides information on how to perform various tasks in Unified Service Desk to configure your agent application.
Unified Service Desk uses the Microsoft Dynamics CRM security model to govern access to the entities and configuration data. You can also create configurations in Unified Service Desk to group entities, and assign them to users to ensure that they can access only the entities within the assigned configuration. More information: Security in Unified Service Desk in the Unified Service Desk Administration Guide
In This Section
Manage hosted controls, actions, and events
Configure toolbars in your application
Configure and manage agent scripts
Use themes to customize the appearance of your application
Manage Options for Unified Service Desk
Add multilanguage support for your agent applications
Configure Parature knowledge base in Unified Service Desk
Reference
Hosted control types and action/event reference
Unified Service Desk Administration Guide
Related Sections
Core concepts for configuring Unified Service Desk
Learn to use Unified Service Desk
Unified Service Desk configuration walkthroughs
Unified Service Desk
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