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Enabling calls between Dynamics 365 Remote Assist mobile users

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview General availability
Users by admins, makers, or analysts Jul 1, 2020 Oct 1, 2020

Business value

Technicians often need to collaborate with each other as a part of their daily tasks. By enabling technicians to make calls between Dynamics 365 Remote Assist mobile users, this feature will provide technicians another way to communicate with each other by using a single app: Dynamics 365 Remote Assist mobile. This helps technicians reduce the time it takes to collaborate in the workplace.

Feature details

This feature includes the following capabilities for 2020 release wave 2:

  • A technician using the Dynamics 365 Remote Assist mobile app can now make and receive one-to-one calls with another technician using the same app.
  • Both technicians can add mixed-reality annotations to the shared environment.

In-call experience for a Dynamics 365 Remote Assist mobile to mobile call

See also

Calls between Dynamics 365 Remote Assist mobile users (docs)