New-CsCallQueue
Creates new Call Queue in your Skype for Business Online organization.
Syntax
New-CsCallQueue
-Name <String>
[-AgentAlertTime <Int16>]
[-AllowOptOut <Boolean>]
[-DistributionLists <List>]
[-Tenant <Guid>]
[-UseDefaultMusicOnHold <Boolean>]
[-WelcomeMusicAudioFileId <Guid>]
[-MusicOnHoldAudioFileId <Guid>]
[-OverflowAction <Object>]
[-OverflowActionTarget <Guid>]
[-OverflowActionCallPriority <Int16>]
[-OverflowThreshold <Int16>]
[-TimeoutAction <Object>]
[-TimeoutActionTarget <Guid>]
[-TimeoutActionCallPriority <Int16>]
[-TimeoutThreshold <Int16>]
[-NoAgentAction <Object>]
[-NoAgentActionTarget <Guid>]
[-NoAgentActionCallPriority <Int16>]
[-RoutingMethod <Object>]
[-PresenceBasedRouting <Boolean>]
[-ConferenceMode <Boolean>]
[-User <List>]
[-LanguageId <String>]
[-LineUri <String>]
[-OboResourceAccountIds <List>]
[-OverflowDisconnectTextToSpeechPrompt <String>][-OverflowDisconnectAudioFilePrompt <Guid>]
[-OverflowRedirectPersonTextToSpeechPrompt <String>][-OverflowRedirectPersonAudioFilePrompt <Guid>]
[-OverflowRedirectVoiceAppTextToSpeechPrompt <String>]
[-OverflowRedirectVoiceAppAudioFilePrompt <Guid>]
[-OverflowRedirectPhoneNumberTextToSpeechPrompt <String>]
[-OverflowRedirectPhoneNumberAudioFilePrompt <Guid>]
[-OverflowRedirectVoicemailTextToSpeechPrompt <String>]
[-OverflowRedirectVoicemailAudioFilePrompt <Guid>]
[-OverflowSharedVoicemailTextToSpeechPrompt <String>]
[-OverflowSharedVoicemailAudioFilePrompt <Guid>]
[-EnableOverflowSharedVoicemailTranscription <Boolean>]
[-EnableOverflowSharedVoicemailSystemPromptSuppression <Boolean>]
[-TimeoutDisconnectTextToSpeechPrompt <String>][-TimeoutDisconnectAudioFilePrompt <Guid>]
[-TimeoutRedirectPersonTextToSpeechPrompt <String>]
[-TimeoutRedirectPersonAudioFilePrompt <Guid>]
[-TimeoutRedirectVoiceAppTextToSpeechPrompt <String>]
[-TimeoutRedirectVoiceAppAudioFilePrompt <Guid>]
[-TimeoutRedirectPhoneNumberTextToSpeechPrompt <String>]
[-TimeoutRedirectPhoneNumberAudioFilePrompt <Guid>]
[-TimeoutRedirectVoicemailTextToSpeechPrompt <String>]
[-TimeoutRedirectVoicemailAudioFilePrompt <Guid>]
[-TimeoutSharedVoicemailTextToSpeechPrompt <String>]
[-TimeoutSharedVoicemailAudioFilePrompt <Guid>]
[-EnableTimeoutSharedVoicemailTranscription <Boolean>]
[-EnableTimeoutSharedVoicemailSystemPromptSuppression <Boolean>]
[-NoAgentApplyTo <String>]
[-NoAgentDisconnectTextToSpeechPrompt <String>][-NoAgentDisconnectAudioFilePrompt <Guid>]
[-NoAgentRedirectPersonTextToSpeechPrompt <String>]
[-NoAgentRedirectPersonAudioFilePrompt <Guid>]
[-NoAgentRedirectVoiceAppTextToSpeechPrompt <String>]
[-NoAgentRedirectVoiceAppAudioFilePrompt <Guid>]
[-NoAgentRedirectPhoneNumberTextToSpeechPrompt <String>]
[-NoAgentRedirectPhoneNumberAudioFilePrompt <Guid>]
[-NoAgentRedirectVoicemailTextToSpeechPrompt <String>]
[-NoAgentRedirectVoicemailAudioFilePrompt <Guid>]
[-NoAgentSharedVoicemailTextToSpeechPrompt <String>]
[-NoAgentSharedVoicemailAudioFilePrompt <Guid>]
[-EnableNoAgentSharedVoicemailTranscription <Boolean>]
[-EnableNoAgentSharedVoicemailSystemPromptSuppression <Boolean>]
[-ChannelId <String>]
[-ChannelUserObjectId <Guid>]
[-AuthorizedUsers <List>]
[-HideAuthorizedUsers <List>]
[-WelcomeTextToSpeechPrompt <String>]
[-IsCallbackEnabled <Boolean>]
[-CallbackRequestDtmf <String>]
[-WaitTimeBeforeOfferingCallbackInSecond <Int16>]
[-NumberOfCallsInQueueBeforeOfferingCallback <Int16>]
[-CallToAgentRatioThresholdBeforeOfferingCallback <Int16>]
[-CallbackOfferAudioFilePromptResourceId <Guid>]
[-CallbackOfferTextToSpeechPrompt <String>
[-CallbackEmailNotificationTarget <Guid>]
[-ServiceLevelThresholdResponseTimeInSecond <Int16> ]
[-ShouldOverwriteCallableChannelProperty <Boolean>]
[<CommonParameters>] Description
The New-CsCallQueue cmdlet creates a new Call Queue.
Caution
The following configuration parameters are currently only available in PowerShell and do not appear in Teams admin center. Saving a call queue configuration through Teams admin center will remove any of these configured items:
- -HideAuthorizedUsers
- -OverflowRedirectPersonTextToSpeechPrompt
- -OverflowRedirectPersonAudioFilePrompt
- -OverflowRedirectVoicemailTextToSpeechPrompt
- -OverflowRedirectVoicemailAudioFilePrompt
- -TimeoutRedirectPersonTextToSpeechPrompt
- -TimeoutRedirectPersonAudioFilePrompt
- -TimeoutRedirectVoicemailTextToSpeechPrompt
- -TimeoutRedirectVoicemailAudioFilePrompt
- -NoAgentRedirectPersonTextToSpeechPrompt
- -NoAgentRedirectPersonAudioFilePrompt
- -NoAgentRedirectVoicemailTextToSpeechPrompt
- -NoAgentRedirectVoicemailAudioFilePrompt
- -IsCallbackEnabled
- -CallbackRequestDtmf
- -WaitTimeBeforeOfferingCallbackInSecond
- -NumberOfCallsInQueueBeforeOfferingCallback
- -CallToAgentRatioThresholdBeforeOfferingCallback
- -CallbackOfferAudioFilePromptResourceId
- -CallbackOfferTextToSpeechPrompt
- -CallbackEmailNotificationTarget
The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time.
- -OverflowActionCallPriority
- -TimeoutActionCallPriority
- -NoAgentActionCallPriority
The following configuration parameter will only work for customers that are participating in the Queues app private preview for these features. General Availability for this functionality has not been determined at this time.
- -ServiceLevelThresholdResponseTimeInSecond
Examples
Example 1
New-CsCallQueue -Name "Help Desk" -UseDefaultMusicOnHold $trueThis example creates a Call Queue for the organization named "Help Desk" using default music on hold.
Example 2
New-CsCallQueue -Name "Help desk" -RoutingMethod Attendant -DistributionLists @("8521b0e3-51bd-4a4b-a8d6-b219a77a0a6a", "868dccd8-d723-4b4f-8d74-ab59e207c357") -AllowOptOut $false -AgentAlertTime 30 -OverflowThreshold 15 -OverflowAction Forward -OverflowActionTarget 7fd04db1-1c8e-4fdf-9af5-031514ba1358 -TimeoutThreshold 30 -TimeoutAction Disconnect -MusicOnHoldAudioFileId 1e81adaf-7c3e-4db1-9d61-5d135abb1bcc -WelcomeMusicAudioFileId 0b31bbe5-e2a0-4117-9b6f-956bca6023f8This example creates a Call Queue for the organization named "Help Desk" with music on hold and welcome music audio files.
Parameters
-AgentAlertTime
The AgentAlertTime parameter represents the time (in seconds) that a call can remain unanswered before it is automatically routed to the next agent. The AgentAlertTime can be set to any integer value between 15 and 180 seconds (3 minutes), inclusive. The default value is 30 seconds.
| Type: | Int16 |
| Position: | Named |
| Default value: | 30 |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-AllowOptOut
The AllowOptOut parameter indicates whether or not agents can opt in or opt out from taking calls from a Call Queue.
| Type: | Boolean |
| Position: | Named |
| Default value: | True |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-AuthorizedUsers
This is a list of GUIDs for users who are authorized to make changes to this call queue. The users must also have a TeamsVoiceApplications policy assigned. The GUID should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
| Type: | List |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-CallbackEmailNotificationTarget
Saving a call queue configuration through Teams admin center will remove this setting.
The CallbackEmailNotificationTarget parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security) that will receive notification if a callback times out of the call queue or can't be completed for some other reason. This parameter becomes a required parameter when IsCallbackEnabled is set to True.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-CallbackOfferAudioFilePromptResourceId
Saving a call queue configuration through Teams admin center will remove this setting.
The CallbackOfferAudioFilePromptResourceId parameter indicates the unique identifier for the Audio file prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or -CallbackOfferTextToSpeechPrompt, becomes a required parameter when IsCallbackEnabled is set to True.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-CallbackOfferTextToSpeechPrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The CallbackOfferTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or -CallbackOfferAudioFilePromptResourceId, becomes a required parameter when IsCallbackEnabled is set to True.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-CallbackRequestDtmf
Saving a call queue configuration through Teams admin center will remove this setting.
The DTMF touch-tone key the caller will be told to press to select callback. The CallbackRequestDtmf must be set to one of the following values:
- Tone0 to Tone9 - Corresponds to DTMF tones from 0 to 9.
- ToneStar - Corresponds to DTMF tone *.
- TonePound - Corresponds to DTMF tone #.
This parameter becomes a required parameter when IsCallbackEnabled is set to True.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-CallToAgentRatioThresholdBeforeOfferingCallback
Saving a call queue configuration through Teams admin center will remove this setting.
The ratio of calls to agents that must be in queue before a call becomes eligible for callback. This conditon applies to calls arriving at the call queue. Minimum value of 1. Set to null ($null) to disable this condition.
At least one of -WaitTimeBeforeOfferingCallbackInSecond, -NumberOfCallsInQueueBeforeOfferingCallback, or -CallToAgentRatioThresholdBeforeOfferingCallback must be set to a value other than null when -IsCallbackEnabled is True.
| Type: | Int16 |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-ChannelId
Id of the channel to connect a call queue to.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-ChannelUserObjectId
Guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). This is the GUID of one of the owners of the team the channels belongs to.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-ConferenceMode
The ConferenceMode parameter indicates whether or not Conference mode will be applied on calls for this Call queue. Conference mode significantly reduces the amount of time it takes for a caller to be connected to an agent, after the agent accepts the call. The following bullet points detail the difference between both modes:
Conference Mode Disabled: CQ call is presented to agent. Agent answers and media streams are setup. Based on geographic location of the CQ call and agent, there may be a slight delay in setting up the media streams which may result in some dead air and the first part of the conversation being cut off.
Conference Mode Enabled: CQ call is put into conference. Agent answers and is brought into conference. Media streams are already setup when agent is brought into conference thus no dead air, and first bit of conversation will not be cut off.
| Type: | Boolean |
| Position: | Named |
| Default value: | True |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-DistributionLists
The DistributionLists parameter lets you add all the members of the distribution lists to the Call Queue. This is a list of distribution list GUIDs. A service wide configurable maximum number of DLs per Call Queue are allowed. Only the first N (service wide configurable) agents from all distribution lists combined are considered for accepting the call. Nested DLs are supported. O365 Groups can also be used to add members to the Call Queue.
| Type: | List |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-EnableNoAgentSharedVoicemailSystemPromptSuppression
The EnableNoAgentSharedVoicemailSystemPromptSuppress parameter is used to turn off the default voicemail system prompts. This parameter is only applicable when NoAgentAction is set to SharedVoicemail.
| Type: | Boolean |
| Position: | Named |
| Default value: | False |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-EnableNoAgentSharedVoicemailTranscription
The EnableNoAgentSharedVoicemailTranscription parameter is used to turn on transcription for voicemails left by a caller on no agents. This parameter is only applicable when NoAgentAction is set to SharedVoicemail.
| Type: | Boolean |
| Position: | Named |
| Default value: | False |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-EnableOverflowSharedVoicemailSystemPromptSuppression
The EnableOverflowSharedVoicemailSystemPromptSuppress parameter is used to turn off the default voicemail system prompts. This parameter is only applicable when OverflowAction is set to SharedVoicemail.
| Type: | Boolean |
| Position: | Named |
| Default value: | False |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-EnableOverflowSharedVoicemailTranscription
The EnableOverflowSharedVoicemailTranscription parameter is used to turn on transcription for voicemails left by a caller on overflow. This parameter is only applicable when OverflowAction is set to SharedVoicemail.
| Type: | Boolean |
| Position: | Named |
| Default value: | False |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-EnableTimeoutSharedVoicemailSystemPromptSuppression
The EnableTimeoutSharedVoicemailSystemPromptSuppress parameter is used to turn off the default voicemail system prompts. This parameter is only applicable when OverflowAction is set to SharedVoicemail.
| Type: | Boolean |
| Position: | Named |
| Default value: | False |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-EnableTimeoutSharedVoicemailTranscription
The EnableTimeoutSharedVoicemailTranscription parameter is used to turn on transcription for voicemails left by a caller on timeout. This parameter is only applicable when TimeoutAction is set to SharedVoicemail.
| Type: | Boolean |
| Position: | Named |
| Default value: | False |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-HideAuthorizedUsers
Saving a call queue configuration through Teams admin center will remove this setting.
This is a list of GUIDs of authorized users who should not appear on the list of supervisors for the agents who are members of this queue. The GUID should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).
| Type: | List |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-IsCallbackEnabled
Saving a call queue configuration through Teams admin center will remove this setting.
The IsCallbackEnabled parameter is used to turn on/off callback.
| Type: | Boolean |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-LanguageId
The LanguageId parameter indicates the language that is used to play shared voicemail prompts. This parameter becomes a required parameter if either OverflowAction or TimeoutAction is set to SharedVoicemail.
You can query the supported languages using the Get-CsAutoAttendantSupportedLanguage cmdlet.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-LineUri
This parameter is reserved for Microsoft internal use only.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-MusicOnHoldAudioFileId
The MusicOnHoldAudioFileId parameter represents music to play when callers are placed on hold. This is the unique identifier of the audio file. This parameter is required if the UseDefaultMusicOnHold parameter is not specified.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-Name
The Name parameter specifies a unique name for the Call Queue.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | True |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentAction
The NoAgentAction parameter defines the action to take if the no agents condition is reached. The NoAgentAction property must be set to one of the following values: Queue, Disconnect, Forward, Voicemail, and SharedVoicemail. The default value is Queue.
PARAMVALUE: Queue | Disconnect | Forward | Voicemail | SharedVoicemail
| Type: | Object |
| Position: | Named |
| Default value: | Disconnect |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentActionCallPriority
Private Preview customers only Saving a call queue configuration through Teams admin center will remove this setting.
If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.
PARAMVALUE: 1 | 2 | 3 | 4 | 5
- 1 = Very High
- 2 = High
- 3 = Normal / Default
- 4 = Low
- 5 = Very Low
| Type: | Int16 |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentActionTarget
The NoAgentActionTarget represents the target of the no agent action. If the NoAgentAction is set to Forward, this parameter must be set to a GUID or a telephone number with a mandatory 'tel:' prefix. If the NoAgentAction is set to SharedVoicemail, this parameter must be set to a Microsoft 365 Group ID. Otherwise, this field is optional.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentApplyTo
The NoAgentApplyTo parameter defines if the NoAgentAction applies to calls already in queue and new calls arriving to the queue, or only new calls that arrive once the No Agents condition occurs. The default value is AllCalls.
PARAMVALUE: AllCalls | NewCalls
| Type: | Object |
| Position: | Named |
| Default value: | Disconnect |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentDisconnectAudioFilePrompt
The NoAgentDisconnectAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being disconnected due to no agents.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentDisconnectTextToSpeechPrompt
The NoAgentDisconnectTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being disconnected due to no agents.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentRedirectPersonAudioFilePrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The NoAgentRedirectPersonAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person in the organization due to no agents.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentRedirectPersonTextToSpeechPrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The NoAgentRedirectPersonTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person in the organization due to no agents.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentRedirectPhoneNumberAudioFilePrompt
The NoAgentRedirectPhoneNumberAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to an external PSTN phone number due to no agents.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentRedirectPhoneNumberTextToSpeechPrompt
The NoAgentRedirectPhoneNumberTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to an external PSTN phone number due to no agents.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentRedirectVoiceAppAudioFilePrompt
The NoAgentRedirectVoiceAppAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a voice application due to no agents.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentRedirectVoiceAppTextToSpeechPrompt
The NoAgentRedirectVoiceAppsTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a voice application due to no agents.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentRedirectVoicemailAudioFilePrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The NoAgentRedirectVoiceMailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person's voicemail due to no agent.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentRedirectVoicemailTextToSpeechPrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The NoAgentRedirectVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person's voicemail due to no agent.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentSharedVoicemailAudioFilePrompt
The NoAgentSharedVoicemailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is to be played as a greeting to the caller when transferred to shared voicemail on no agents. This parameter becomes a required parameter when NoAgentAction is SharedVoicemail and NoAgentSharedVoicemailTextToSpeechPrompt is null.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NoAgentSharedVoicemailTextToSpeechPrompt
The NoAgentSharedVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is to be played as a greeting to the caller when transferred to shared voicemail on no agents. This parameter becomes a required parameter when NoAgentAction is SharedVoicemail and NoAgentSharedVoicemailAudioFilePrompt is null.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-NumberOfCallsInQueueBeforeOfferingCallback
Saving a call queue configuration through Teams admin center will remove this setting.
The number of calls in queue before a call becomes eligible for callback. This condition applies to calls arriving at the call queue. Set to null ($null) to disable this condition.
At least one of -WaitTimeBeforeOfferingCallbackInSecond, -NumberOfCallsInQueueBeforeOfferingCallback, or -CallToAgentRatioThresholdBeforeOfferingCallback must be set to a value other than null when -IsCallbackEnabled is True.
| Type: | Int16 |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-OboResourceAccountIds
The OboResourceAccountIds parameter lets you add resource account with phone number to the Call Queue. The agents in the Call Queue will be able to make outbound calls using the phone number on the resource accounts. This is a list of resource account GUIDs.
Only Call Queue managed by a Teams Channel will be able to use this feature. For more information, refer to Manage your support Call Queue in Teams.
| Type: | List |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowAction
The OverflowAction parameter designates the action to take if the overflow threshold is reached. The OverflowAction property must be set to one of the following values: DisconnectWithBusy, Forward, Voicemail, and SharedVoicemail. The default value is DisconnectWithBusy.
PARAMVALUE: DisconnectWithBusy | Forward | Voicemail | SharedVoicemail
| Type: | Object |
| Position: | Named |
| Default value: | DisconnectWithBusy |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowActionCallPriority
Private Preview customers only Saving a call queue configuration through Teams admin center will remove this setting.
If the OverFlowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.
PARAMVALUE: 1 | 2 | 3 | 4 | 5
- 1 = Very High
- 2 = High
- 3 = Normal / Default
- 4 = Low
- 5 = Very Low
| Type: | Int16 |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowActionTarget
The OverflowActionTarget parameter represents the target of the overflow action. If the OverFlowAction is set to Forward, this parameter must be set to a Guid or a telephone number with a mandatory 'tel:' prefix. If the OverflowAction is set to SharedVoicemail, this parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security). Otherwise, this parameter is optional.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowDisconnectAudioFilePrompt
The OverflowDisconnectAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being disconnected due to overflow.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowDisconnectTextToSpeechPrompt
The OverflowDisconnectTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being disconnected due to overflow.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowRedirectPersonAudioFilePrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The OverflowRedirectPersonAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person in the organization due to overflow.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowRedirectPersonTextToSpeechPrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The OverflowRedirectPersonTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person in the organization due to overflow.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowRedirectPhoneNumberAudioFilePrompt
The OverflowRedirectPhoneNumberAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to an external PSTN phone number due to overflow.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowRedirectPhoneNumberTextToSpeechPrompt
The OverflowRedirectPhoneNumberTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to an external PSTN phone number due to overflow.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowRedirectVoiceAppAudioFilePrompt
The OverflowRedirectVoiceAppAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a voice application due to overflow.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowRedirectVoiceAppTextToSpeechPrompt
The OverflowRedirectVoiceAppsTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a voice application due to overflow.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowRedirectVoicemailAudioFilePrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The OverflowRedirectVoiceMailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person's voicemail due to overflow.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowRedirectVoicemailTextToSpeechPrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The OverflowRedirectVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person's voicemail due to overflow.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowSharedVoicemailAudioFilePrompt
The OverflowSharedVoicemailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is to be played as a greeting to the caller when transferred to shared voicemail on overflow. This parameter becomes a required parameter when OverflowAction is SharedVoicemail and OverflowSharedVoicemailTextToSpeechPrompt is null.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowSharedVoicemailTextToSpeechPrompt
The OverflowSharedVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is to be played as a greeting to the caller when transferred to shared voicemail on overflow. This parameter becomes a required parameter when OverflowAction is SharedVoicemail and OverflowSharedVoicemailAudioFilePrompt is null.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-OverflowThreshold
The OverflowThreshold parameter defines the number of calls that can be in the queue at any one time before the overflow action is triggered. The OverflowThreshold can be any integer value between 0 and 200, inclusive. A value of 0 causes calls not to reach agents and the overflow action to be taken immediately.
| Type: | Int16 |
| Position: | Named |
| Default value: | 50 |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-PresenceBasedRouting
The PresenceBasedRouting parameter indicates whether or not presence based routing will be applied while call being routed to Call Queue agents. When set to False, calls will be routed to agents who have opted in to receive calls, regardless of their presence state. When set to True, opted-in agents will receive calls only when their presence state is Available.
| Type: | Boolean |
| Position: | Named |
| Default value: | True |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-RoutingMethod
The RoutingMethod parameter defines how agents will be called in a Call Queue. If the routing method is set to Serial, then agents will be called one at a time. If the routing method is set to Attendant, then agents will be called in parallel. If the routing method is set to RoundRobin, the agents will be called using the Round Robin strategy so that all agents share the call load equally. If the routing method is set to LongestIdle, the agents will be called based on their idle time, that is, the agent that has been idle for the longest period will be called.
PARAMVALUE: Attendant | Serial | RoundRobin | LongestIdle
| Type: | Object |
| Position: | Named |
| Default value: | Attendant |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-ServiceLevelThresholdResponseTimeInSecond
Private Preview customers only
The target number of seconds calls should be answered in. This number is used to calculate the call queue service level percentage.
A value of $null indicates that a service level percentage will not be calculated for this call queue.
| Type: | Int16 |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-ShouldOverwriteCallableChannelProperty
A Teams Channel can only be linked to one Call Queue at a time. To force reassignment of the Teams Channel to a new Call Queue, set this to $true.
| Type: | Boolean |
| Position: | Named |
| Default value: | False |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-Tenant
This parameter is reserved for Microsoft internal use only.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutAction
The TimeoutAction parameter defines the action to take if the timeout threshold is reached. The TimeoutAction property must be set to one of the following values: Disconnect, Forward, Voicemail, and SharedVoicemail. The default value is Disconnect.
PARAMVALUE: Disconnect | Forward | Voicemail | SharedVoicemail
| Type: | Object |
| Position: | Named |
| Default value: | Disconnect |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutActionCallPriority
Private Preview customers only Saving a call queue configuration through Teams admin center will remove this setting.
If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.
PARAMVALUE: 1 | 2 | 3 | 4 | 5
- 1 = Very High
- 2 = High
- 3 = Normal / Default
- 4 = Low
- 5 = Very Low
| Type: | Int16 |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutActionTarget
The TimeoutActionTarget represents the target of the timeout action. If the TimeoutAction is set to Forward, this parameter must be set to a Guid or a telephone number with a mandatory 'tel:' prefix. If the TimeoutAction is set to SharedVoicemail, this parameter must be set to an Office 365 Group ID. Otherwise, this field is optional.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutDisconnectAudioFilePrompt
The TimeoutDisconnectAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being disconnected due to timeout.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutDisconnectTextToSpeechPrompt
The TimeoutDisconnectTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being disconnected due to timeout.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutRedirectPersonAudioFilePrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The TimeoutRedirectPersonAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person in the organization due to timeout.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutRedirectPersonTextToSpeechPrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The TimeoutRedirectPersonTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person in the organization due to timeout.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutRedirectPhoneNumberAudioFilePrompt
The TimeoutRedirectPhoneNumberAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to an external PSTN phone number due to timeout.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutRedirectPhoneNumberTextToSpeechPrompt
The TimeoutRedirectPhoneNumberTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to an external PSTN phone number due to timeout.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutRedirectVoiceAppAudioFilePrompt
The TimeoutRedirectVoiceAppAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a voice application due to timeout.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutRedirectVoiceAppTextToSpeechPrompt
The TimeoutRedirectVoiceAppsTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a voice application due to timeout.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutRedirectVoicemailAudioFilePrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The TimeoutRedirectVoiceMailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is played to the caller when being redirected to a person's voicemail due to timeout.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutRedirectVoicemailTextToSpeechPrompt
Saving a call queue configuration through Teams admin center will remove this setting.
The TimeoutRedirectVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to the caller when being redirected to a person's voicemail due to timeout.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutSharedVoicemailAudioFilePrompt
The TimeoutSharedVoicemailAudioFilePrompt parameter indicates the unique identifier for the Audio file prompt which is to be played as a greeting to the caller when transferred to shared voicemail on timeout. This parameter becomes a required parameter when TimeoutAction is SharedVoicemail and TimeoutSharedVoicemailTextToSpeechPrompt is null.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutSharedVoicemailTextToSpeechPrompt
The TimeoutSharedVoicemailTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is to be played as a greeting to the caller when transferred to shared voicemail on timeout. This parameter becomes a required parameter when TimeoutAction is SharedVoicemail and TimeoutSharedVoicemailAudioFilePrompt is null.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-TimeoutThreshold
The TimeoutThreshold parameter defines the time (in seconds) that a call can be in the queue before that call times out. At that point, the system will take the action specified by the TimeoutAction parameter. The TimeoutThreshold can be any integer value between 0 and 2700 seconds (inclusive), and is rounded to the nearest 15th interval. For example, if set to 47 seconds, then it is rounded down to 45. If set to 0, welcome music is played, and then the timeout action will be taken.
| Type: | Int16 |
| Position: | Named |
| Default value: | 1200 |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-UseDefaultMusicOnHold
The UseDefaultMusicOnHold parameter indicates that this Call Queue uses the default music on hold. This parameter cannot be specified together with MusicOnHoldAudioFileId.
| Type: | Boolean |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-Users
The Users parameter lets you add agents to the Call Queue. This parameter expects a list of user unique identifiers (GUID).
| Type: | List |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-WaitTimeBeforeOfferingCallbackInSecond
Saving a call queue configuration through Teams admin center will remove this setting.
The number of seconds a call must wait before becoming eligible for callback. This condition applies to calls at the front of the call queue. Set to null ($null) to disable this condition.
At least one of -WaitTimeBeforeOfferingCallbackInSecond, -NumberOfCallsInQueueBeforeOfferingCallback, or -CallToAgentRatioThresholdBeforeOfferingCallback must be set to a value other than null when -IsCallbackEnabled is True.
| Type: | Int16 |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
-WelcomeMusicAudioFileId
The WelcomeMusicAudioFileId parameter represents the audio file to play when callers are connected with the Call Queue. This is the unique identifier of the audio file.
| Type: | Guid |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
| Applies to: | Microsoft Teams |
-WelcomeTextToSpeechPrompt
This parameter indicates which Text-to-Speech (TTS) prompt is played when callers are connected to the Call Queue.
| Type: | String |
| Position: | Named |
| Default value: | None |
| Required: | False |
| Accept pipeline input: | False |
| Accept wildcard characters: | False |
Outputs
Microsoft.Rtc.Management.Hosted.CallQueue.Models.CallQueue