ICtiControl Interface
Definition
Important
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Represents the core interfaces for CTI components. This interface will be used by the desktop to determine if a control is a CTI host control.
public interface class ICtiControlpublic interface ICtiControltype ICtiControl = interfacePublic Interface ICtiControl- Derived
Methods
| AnswerCall(CtiCommandRequest) |
Answers the call identified by the call ID. |
| CleanUpAndShutdown() |
Cleans up and shuts down any CTI specific functions and should be called as part of shutdown. |
| ConferenceCall(CtiCommandRequest) |
Orders a conference command. |
| ExecuteGenericCommand(String, CtiCommandRequest) |
Generic command handler. If the command does not exist in the currnet interface it can be extended via this interface. |
| GetAgentId() |
Gets the agent ID for the currently logged agent. |
| GetGlobalAgentConfigVars() |
Gets the agent configuration environment variables. |
| HangUpCall(CtiCommandRequest) |
Releases the call. |
| HoldCall(CtiCommandRequest) |
Holds the call identified by the CallID |
| InitAndLogOn() |
Initializes and logs the agent into CTI. |
| LogOffAgent() |
Logs the current agent out. |
| MakeOutboundCall(CtiCommandRequest) |
Dials an out bound number. |
| PickupCall(CtiCommandRequest) |
Picks a call up from hold. |
| PushUrl(CtiCommandRequest) |
Pushes a URL. |
| RejectCall(CtiCommandRequest) |
Rejects the call identified by the CallID |
| SendChatMessage(CtiCommandRequest) |
Sends a chat message to the call identified by the call ID. |
| SetAgentMediaAddress(String) |
Sets the agent’s media address. |
| SetAgentState(CtiStateRequest) |
Sets the agent state to the requested state. |
| SetCallVariable(CtiCommandRequest) |
Sets a call state variable on the CTI object for the specified call. |
| TransferCall(CtiCommandRequest) |
Orders a Transfer command |
| WrapCall(CtiCommandRequest) |
Wraps the call identified by the call ID. |
Events
| AgentLogMessageEvent |
Raised when a Agent Log Event occures |
| AgentStateChangedEvent |
Raised when a Agent State change Event occures |
| CallDestructedEvent |
Raised when a call terminated is generated |
| CallItemEvent |
Raised when a call Item Event is generated |
| CallMediaConnectedEvent |
Raised when the media endpoint connects. |
| CallNewCallEvent |
Raised when a new call is generated. |
| CallNewCallInfoEvent |
Raised when a new call info event is generated. |
| CallStateChangeEvent |
Raised when a call state event is generated. |
| GeneralCtiEvent |
Passes event data not covered in the named events. |