Welcome to the Problem Response Blog

Greetings! The problem response blog is a place to share information across the community of people who help with responses WER (Windows Error Reporting). We post solutions and attempt to prevent problems from repeating. Every time you send your error report to Microsoft, it is like a vote to improve your specific issue.

Many problems are fixed in Service Packs, where they can be broadly tested. However, we also provide shorter term fixes or work around the problem through web-responses when an issue occurs. Our team concentrates on giving you relief to your problems now. We work across several groups internally and often we also work with other software companies when possible.

Today, we read your comments and work to improve the responses. Even with mini-dumps, there are times where we still don’t know why a particular solution works in some cases, and not others. To determine that, often we may need to even live-debug a system which is reproducing the problem. Many of our blog entries are a place to discuss a particular problem that interests you; and then everyone can gain from each other’s experience.

The majority of the blog entries will be referred from the response on the Windows Error Reporting site and are meant to solve those specific problems. Many of the solutions are targeted for a particular problem and may not be apply to just any issue that might be similar and found when just browsing this blog.