Office System Severs Service Pack 2 (SP2) Installation Failure

 

When i tried to install MOSS SP2 we got an error as below

 

Report 2007 Microsoft Office System Servers Service Pack 2(SP2) Installation Failure

 

An error report containing information about the updates that failed installation has been generated.

We apologize for the update installation failure

Please tell Microsoft about this problem.

Using the information in the report we can investigate and potentially fix the problem you

experienced. We will treat this report as confidential and anonymous.

 

What data does this error report contain?

Send Report/ Cancel

 

 

Tried to enable verbose logging for windows installer and still got the same error

 

Reviewed the MSI log which was found in %temp% with latest date modified  and found the following

=== Logging Started: 5/4/2010 22:41:48 === MSI (c) (C8:F8) [22:41:48:320]: Note: 1: 2205 2: 3: PatchPackage MSI (c) (C8:F8) [22:41:48:320]: Machine policy value 'DisableRollback' is 0 MSI (c) (C8:F8) [22:41:48:320]: User policy value 'DisableRollback' is 0 MSI (c) (C8:F8) [22:41:48:320]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'. MSI (c) (C8:F8) [22:41:48:320]: MsiOpenPackageEx is returning 0 MSI (c) (C8:F8) [22:41:48:320]: MsiOpenPackage is returning 0 MSI (c) (C8:F8) [22:41:48:320]: Entering MsiEnumPatchesA. Product: {90120000-10FB-0000-0000-0000000FF1CE}, Index: 0 MSI (c) (C8:F8) [22:41:48:320]: Entering MsiEnumPatchesW. Product: {90120000-10FB-0000-0000-0000000FF1CE}, Index: 0 MSI (c) (C8:F8) [22:41:48:320]: MsiEnumPatchesW is returning: 259 MSI (c) (C8:F8) [22:41:48:320]: MsiEnumPatchesA is returning: 259 === Verbose logging stopped: 5/4/2010 22:41:48 ===

I tried to run the installation again and we got an error as above

Then we decided to click on the “What data does this error report contain?” as below

 

Then we “View the Contents of the error report”

 

Then Reviewed the Coreserverwwso2_MSPLOG.LOG and found the following

 

MSI (s) (70:BC) [23:02:17:984]: Executing op: ComponentRegister(ComponentId={A586BD7B-9C70-4A9A-A605-E9DA2245C939},KeyPath=C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\TEMPLATE\THEMES\WHEAT\mossExtension.css,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)
MSI (s) (70:BC) [23:02:17:984]: Executing op: ActionStart(Name=StopServices,Description=Stopping services,Template=Service: [1])
MSI (s) (70:BC) [23:02:17:984]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
MSI (s) (70:BC) [23:02:17:984]: Executing op: ServiceControl(,Name=OSearch,Action=2,,)
MSI (s) (70:BC) [23:06:21:484]: Note: 1: 2205 2: 3: Error
MSI (s) (70:BC) [23:06:21:484]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1921
MSI (s) (70:BC) [23:06:21:484]: Note: 1: 2205 2: 3: Error
MSI (s) (70:BC) [23:06:21:484]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (70:BC) [23:06:21:484]: Product: Microsoft Search Front End -- Error 1921. Service 'Office SharePoint Server Search' (OSearch) could not be stopped. Verify that you have sufficient privileges to stop system services.
Error 1921. Service 'Office SharePoint Server Search' (OSearch) could not be stopped. Verify that you have sufficient privileges to stop system services.
MSI (s) (70:BC) [23:06:21:484]: User policy value 'DisableRollback' is 0
MSI (s) (70:BC) [23:06:21:484]: Machine policy value 'DisableRollback' is 0
Action ended 23:06:21: InstallExecute. Return value 3.
MSI (s) (70:BC) [23:06:21:500]: Executing op: Header(Signature=1397708873,Version=301,Timestamp=1017428041,LangId=0,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (70:BC) [23:06:21:500]: Executing op: DialogInfo(Type=0,Argument=0)
MSI (s) (70:BC) [23:06:21:500]: Executing op: DialogInfo(Type=1,Argument=Microsoft Search Front End)
MSI (s) (70:BC) [23:06:21:500]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (70:BC) [23:06:21:500]: Executing op: ActionStart(Name=StopServices,Description=Stopping services,Template=Service: [1])
MSI (s) (70:BC) [23:06:21:500]: Executing op: ProductInfo(ProductKey={90120000-10FB-0000-0000-0000000FF1CE},ProductName=Microsoft Search Front End,PackageName=osrchwfe.msi,Language=0,Version=201333017,Assignment=1,ObsoleteArg=0,,,PackageCode={9E72616E-478E-4EB0-9234-DDB66EAC7C4F},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0)
MSI (s) (70:BC) [23:06:21:500]: Executing op: ActionStart(Name=ProcessComponents,Description=Updating component registration,)

 

 

Then we found that that Osearch was in stopping state

- Tried to Stop OSearch using Net stop Osearch and it failed

- Rebooted the server and the we found that the Osearch was started .

 

Ran the SP2 installation and it completed successfully