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When will other products be as responsive?

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Here is a mail from one of my blog readers about our responsiveness during Whidbey. I'm hoping that our product groups will be just as, if not more, responsive during Orcas. Want to know how to increase your teams customer sat...

-----Original Message-----
From: <snip>
Sent: Monday, March 13, 2006 11:11 AM
To: Josh Ledgard
Subject: (scooblog by josh ledgard) : Ten Insane Ideas for Microsoft
Importance: High

Hi,

I just read your post about ideas for Microsoft. I'm one of your customers and I've been using VS2005 since Beta 2. During the CTP process it was very beneficial to see what bugs had already been reported and what the MS response was to them. The fact that you took time commenting the bugs I reported made me feel that there are someone that really cares. I love it and hope other products will do things similar.