The End of Personalized Menus

As faithful readers of this blog, you no doubt know that
not every
program shipping with the Office 12 "wave" of products has the new user
interface.

This means that, at least for the time being, menus and toolbars are still alive
as a part of many important programs, such as Publisher, Project, Visio, and
several others.

The good news for fans of usability worldwide is that an historical moment is
upon us.  As of Tuesday, we have
officially flipped the switch to turn off Personalized Menus by default
for all apps in all future builds of Office 12.  (New UI programs based
on the Ribbon, of course, were designed without Personalized Menus from the
beginning.)

Don't know what Personalized Menus are?  You can
read all
about them in Part 3 of the "Why The UI?" series, including my take about why
they weren't a good idea.

The option isn't going away, so if you do love this feature for some reason, you
can still manually turn it on in Office 12.  But the default setting for
"Always show full menus" will be set to on, reversing the default first
introduced in Office 2000.

A small but significant victory for humankind.

Fare thee well, Personalized Menus, an experiment whose time has passed...

Didn't know you could turn off Personalized Menus in your version of Office?
Click Customize on the Tools menu, and check the box next to "Always show full
menus."

Comments

• Anonymous
  January 20, 2006
  I don't want to offend the person or people that worked on this feature but I can't find a way to say it any other way: good riddance.

• Anonymous
  January 20, 2006
  Well I will be glad to see the back of them. The number of people I have helped at their pc with some problem, and the first thing I do is turn it off for them, much to their delight. And I stress that I am not an IT support person, just someone who is a bit more savvy.
  Good blog by the way

• Anonymous
  January 20, 2006
  
  In all fairness, I think you guys should republish the marketing brochures and PR when Office 2003 shipped and everyone at Microsoft was so proud of the personalized menus telling how more productive people would be thanks to it.
  
  Office 12 is a fixed version of Office 2003.
  
  And it adds its own clutter. I hate it. Only my opinion though.
  

• Anonymous
  January 20, 2006
  Woohoo!! This was the one feature of Office that I thought Microsoft had got really wrong. I'll be really glad to see it go.
  
  At least we now all know not to do that again.

• Anonymous
  January 20, 2006
  It is about time!
  
  I know you have a lot of stats from the customer experience improvement program, so I am curious: what percentage of users dissabled personalized menus?
  
  (And since everyone else is saying it: I love this blog)

• Anonymous
  January 20, 2006
  Brandon, that's not very helpful because the vast majority of Office users don't know you can turn off Personalized Menus.
  
  The most common complaint about older versions of Office was the paperclip help assistant. People would constantly gripe at me how it interrupted their work, was distracting, etc. I always replied, "well, why don't you just turn it off?" The usually response was a surprised, "you can turn it off!?"
  
  One of my personal rules of UI design is that 90% of people never change their preferences, and 80% of people don't even know they can change their preferences. So if you're ever adding a feature which might be confusing, make sure the default is "off."

• Anonymous
  January 20, 2006
  You mentioned in this post that publisher did not have the new UI.....
  
  ... WHY? It seems like it would be perfect for publisher.. complicated, document-oriented interface with way too many buttons an bars.....
  
  -dave

• Anonymous
  January 20, 2006
  Dave,
  
  I agree Publisher will make a great Ribbon app. You can read the "why" of which apps we did here http://blogs.msdn.com/jensenh/archive/2005/09/30/475687.aspx.

• Anonymous
  January 20, 2006
  anon,
  
  Sorry you feel that way. Just a correction that Personalized Menus were a feature of Office 2000, not 2003, so you won't find any Office 2003 brouchures trumpeting Personalized Menus.
  
  If you are actually interested in understanding why they were added and why we're making the changes we are in Office 12, you could read http://blogs.msdn.com/jensenh/archive/category/11720.aspx.

• Anonymous
  January 20, 2006
  Hurray, those were the first thing I turned off whenever using a new copy of Office.
  
  I like your reasoning as to why the menus ended up being a bad idea, and personally I feel like the worst part is when you haven't customized it by using certain features over and over again, that it basically turns your one click menu into a 2 level (at least) menu. I can't remember where I read it (I actually think it was a Microsoft UI study) that people prefer fewer levels of hierarchy with more options per level over deeper trees.
  
  All in all, thank you for turning it off by default. Out of curiosity, why were they implemented by default in the first place? What was the reasoning, or did user tests just happen to show that people preferred it?

• Anonymous
  January 20, 2006
  About time, too!
  
  I don't know anyone who actually uses them. I think it's another one of those features that looked good 'on paper' but when it came to actually testing the thing, no-one had the guts to say it didn't work.
  
  Awesome blog by the way, Jensen.

• Anonymous
  January 20, 2006
  >>A small but significant victory for humankind.
  
  Not to mention the end of headaches for tech support.
  
  "It's the 7th item from the top of the menu."
  
  "I only have 6 items in that menu..."

• Anonymous
  January 21, 2006
  Aw, and I was just getting used to it.

• Anonymous
  January 22, 2006
  Thank the maker! It's probably the most single annoying "feature" that has always bugged me and the first thing I do when I setup a new system.
  
  Now if only the rest of the planet got with the program and stopped trying to emulate this as I've seen in countless programs.
  
  At least when I boot up O12 final, It'll be one less thing to worry about.

• Anonymous
  January 22, 2006
  Can you already tell us how to turn off 'Personalised Ribbon'? :)

• Anonymous
  January 23, 2006
  "And there was much rejoicing."
  
  I, for one, will not miss this feature.

• Anonymous
  January 24, 2006
  Thank you! Thank you! Thank you!

• Anonymous
  January 25, 2006
  This is great news.
  
  I'm not sure what the reasoning was for the theory that "If you haven't used it yet, you don't need to see it, so we'll hide it for you."
  
  Now I don't have to go in to change it every time I build a new machine.

• Anonymous
  January 29, 2006
  Excellent!! Now we can all get ready to focus on the ribbons instead.
  
  I can see it now, in Office 14, 6 years from now... "In the next version of Office, we're introducing heirarchical text-based menuing systems. Our usability studies have told us that ribbons, while pretty, just dont work."

• Anonymous
  January 30, 2006
  The comment has been removed

• Anonymous
  February 07, 2006
  It may seem based on my writing that the ideas behind the Office 12 user
  interface kind of popped out...

• Anonymous
  February 07, 2006
  Thank you - oh Lords of Office (& MS!)
  Take it away, and my mother will find the menu items again - because she will be able to see them!
  (Randomly) hidding options was funny once, like the "Click-me & win a million" button who was afraid of the mouse pointer!
  
  Good design.
  
  Ilanguak Olsen
  http://www.simplefailover.com

• Anonymous
  February 08, 2006
  PingBack from http://vurter.wordpress.com/2006/02/09/ms-office-12/

• Anonymous
  March 31, 2006
  This is the third part in my eight-part series of entries in which I outline some of the reasons we decided...

• Anonymous
  April 10, 2006
  PingBack from http://www.smallmultiples.com/2006/01/25/the-end-of-personalized-menus-in-ms-office/

• Anonymous
  August 27, 2006
  PingBack from http://blogs.tech-recipes.com/davak/2006/08/27/the-end-of-personalized-menus-for-everyone/

• Anonymous
  September 02, 2006
  PingBack from http://www.zuschlogin.com/?p=15

• Anonymous
  January 06, 2008
  PingBack from http://www.pushing-pixels.org/?p=224

• Anonymous
  May 25, 2008
  PingBack from http://tomas.availableview.info/office2007turnoffribbon.html

• Anonymous
  October 27, 2008
  PingBack from http://mstechnews.info/2008/10/the-office-2007-ui-bible/

• Anonymous
  February 01, 2009
  PingBack from http://www.zuschlogin.com/?p=47

• Anonymous
  May 28, 2009
  PingBack from http://paidsurveyshub.info/story.php?title=jensen-harris-an-office-user-interface-blog-the-end-of-personalized

• Anonymous
  June 18, 2009
  PingBack from http://barstoolsite.info/story.php?id=5313

• Anonymous
  June 19, 2009
  PingBack from http://mydebtconsolidator.info/story.php?id=2084