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Please send in crash reports

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Cyrus blogs about the “Watson” technology we use. I want to second his request. When a product crashes & Windows offers to upload a crash report, please send it! 

The dumps get uploaded, analyzed by an automated system, and sent to the correct team as a bug report in our bug database.

We always do our best to fix the crash in the version we're currently working on. That means that crashes found in a Beta will appear in the final release, and crashes appearing in release builds will get fixed in the next version.

We also look at these when creating Service Packs. Each feature team looks at the top 10 crashes in their area and considers back-porting the fixes. For example, crashes found in VS2003 have been fixed in VS2005, and we may port the fixes to a VS2003 SP1. 

We also use take Watson crash reports from internal users around the company, which gets us good data on interim builds, before we even think about releasing a Beta or Community Tech Preview.

When we started doing Watson, nearly all of the crashes that came in were 1-minute fixes, typically adding a check for NULL that we hadn't anticipated the need for ahead of time. The distribution of crashes has changed away from NULL checks, because we've fixed them. I read that as meaning that the Watson program has been very effective.

Anyway, please upload your crash reports.

Comments

  • Anonymous
    May 28, 2004
    So there may not be a VS2003 SP1 at all?
  • Anonymous
    May 28, 2004
    My use of "may" applies to the word "port". That is, each crash report may or may not generate a fix in an SP.

    I don't want to talk about whether we are or are not doing an SP, or a timeline for them. I want to be abstract.
  • Anonymous
    May 28, 2004
    I encounter access-violation crashes in VS2003 pretty frequently, but we do all of our development on a private network, and the watson bug reports seem to want a direct connection to a microsoft server... so hopefully somebody else has encountered the same crashes on an internet connected machine and has sent you guys a bug report.
  • Anonymous
    May 28, 2004
    jaybaz,

    crashes on me almost daily. i allways send in those reports.

    however, it really would be nice to have some way to check out what happens to this stuff. something like bugzilla, for example.

    WM_L8R
    thomas woelfer
  • Anonymous
    May 28, 2004
    Thomas: We're working on some public bug reporting as part of MSDN. It's still in the early phases, but it's growing quickly.
  • Anonymous
    May 28, 2004
    The comment has been removed
  • Anonymous
    June 09, 2005
    When a Windows program crashes, Windows XP gives you the opportunity to send an error report to Microsoft. The process is called Online Crash Analysis. My advice: Do it. Here's a perfect example of why it's good for you and for your fellow PC users. For years, I've encountered a sporadic...