How to report an installation or setup problem with VS2008 beta or .NET Framework 3.5 beta
My team owns the installation experience for Visual Studio 2008 and the .NET Framework 3.5. One difficulty in the setup and deployment space is that the real world is a lot more complicated and messy than we can re-create in the test lab.
That is where you can help.
If you have run VS2008 or NETFX 3.5 setup and have had a problem, you can send your setup logs to our team. Aaron has a good post on "understanding the setup logs." We don’t promise to know what the fix is for your issue, but we will try to come up with a work around and to identify the problem. We add the work-arounds to our blogs and to the online readme.
To make this easy, we have created a Hotmail mailbox you can mail your logs to:
And we have posted a tool you can use to collect the logs.
VS and NETFX Setup Log Collection Tool
So, if you are seeing a setup problem. You can go the forums to post a question. You can review Aaron Stebner's blog and review the readme to see if this is a know issue. Here are some of the recent issues Aaron has documented.
If you are still stuck, this is probably not a known issue. In that case, please send us your logs.
BTW, we do allow you to send logs via the check box that sends feedback to Microsoft. However, the way we have implemented that on Vista, they don’t get uploaded immediately and they take 30 days before Vista prompts you to allow them to be uploaded. So, logs from Vista are especially appreciated!
Comments
- Anonymous
August 27, 2007
I just noticed this post on Bret Grinslade's blog that I wanted to link to here to help raise visibility. - Anonymous
August 27, 2007
I just noticed this post on Bret Grinslade's blog that I wanted to link to here to help raise visibility - Anonymous
August 27, 2007
You can also find information about diagnosing setup issues at http://blogs.msdn.com/heaths. - Anonymous
August 27, 2007
Bret Grinslade, Group Program Manager for our Deployment Technology Group, describes how you can send - Anonymous
August 27, 2007
Bret Grinslade, Group Program Manager for our Deployment Technology Group, describes how you can send - Anonymous
November 25, 2007
The comment has been removed - Anonymous
May 12, 2008
At: Visual Studio Setup and Installation I have been posting the problem. Sofar 77 viewers, the only reply's were mine. I'm 10 days into this and I'm getting tired of it. Truely what I wanted was the standard addition. When I saw the free trial, I thought it would let me see work with the product while waiting on the package to arive. When it didn't install, I decided not to spend the money just yet. Setup stops working giving this error in the log: [05/10/08,16:21:38] Microsoft Visual Studio 2008 Professional Edition - ENU: [2] ERROR_FILE_NOT_FOUND/ERROR_INSTALL_PACKAGE_OPEN_FAILED returned in CRootComponent::Install for: C:WindowsInstaller16e32de.msi