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Propagation is failing not getting Search results on the website

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ERROR MESSAGE:

1. Search services Offline

2. Event ID: 6482 “Reason: The underlying connection was closed: An unexpected error occurred on a send”

3. Event ID: 6482 “Unable to connect to remote computer”.

RESOLUTION:

1. On the search administration page getting Server Status as error for Index & Query server.

2. When click on the Search settings page getting search services offline error.

3. Followed the below action plan:

• Stsadm –o osearch –action stop -role Index.

• Stsadm –o osearch –action stop –role Query.

• Delete the GUID folder from the Index location on Index & query server.

• This will start the Index service

stsadm -osearch -action start -role Index -farmcontactemail -farmserviceaccount -farmservicepassword -defaultindexlocation.

• This will start the Query service.
stsadm -o osearch -action start -role Query -defaultindexlocation DRIVE:\PathToIndex

• This will configure the share.
stsadm -o osearch -propagationlocation DRIVE:\PathToIndex

• To be sure the service is properly provisioned, run the following:
stsadm -o provisionservice -action start -servicetype "Microsoft.Office.Server.Search.Administration.SearchService, Microsoft.Office.Server.Search, Version=12.0.0.0, Culture=neutral,
PublicKeyToken=71e9bce111e9429c" -servicename osearch

• stsadm -o execadmsvcjobs

4. We were able to see the Index server on the search administration but the Query server was showing as error.

5. There was no search services offline error when we go to Search settings page.

6. On Query server found that the 6482 event id occurred every minute “Reason: The underlying connection was closed: An unexpected error occurred on a send”

7. Followed the https://support.microsoft.com/default.aspx?scid=kb;EN-US;962928 and ran the below command:

selfssl /s:951338967 /v:1000

8. The server status error was disappeared and we were able to see the Query server name.

9. In the propagation status it was showing “waiting for initialization”.

10. Found the event id 6482 with different description “Unable to connect to remote computer”

11. Browsed to the below url made sure that the port is opened from Index to query:

 https://queryservername:56738/SharedServices1(whatever_ssp_name_is)/Search/Searchadmin.asmx

12. But when we accessed the same site from the Query server using the below URL got 404 page cannot be displayed:

https://Indexservername:56738/SharedServices1(whatever_ssp_name_is)/Search/Searchadmin.asmx

13. Checked the IIS of Index server found that the port was 443 for “office server web services”.

14. Changed the port to 56738.

15. Found that the event id was disappeared and got one more Event Id:6482 “Object Id not found”.

16. Still we were getting the propagation status was “Waiting for initialization”.

17. Checked the both the servers add/remove programs and found that the Query box had .NET 3.5 SP1 but TCCINDEX does not.

18. Installed the https://support.microsoft.com/kb/959209 updates on the Query server.

19. Restarted the server and started the Osearch through command line.

20. Browsed to search administration It opened without any error message.

21. Started the crawl on the content source and waited some time.

22. The status of propagation was showing propagating.

23. The Crawl successfully completed with 10000 Items and we were able to get the search results on the website.

Comments

  • Anonymous
    January 01, 2003
    Very Good. Thanks