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Error 207 - No such interface supported 0x80004002 after installing DPM SP1

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We have seen several calls from people who are getting this error after installing SP1 for DPM2007. 

An Unexpected error occurred during a VSS operation.
ID 207 Details: No such interface supported (0x80004002)
Recommended action: Retry the operation

This can occur when trying to create new Protection Groups, running Consistency Checks, etc.

The following appears in the MSDPMCurr.errlog :

GetDifferentialSoftwareSnapshotMgmt3Interface () failed: (0x80004002). 

This may occur if the IVssDifferentialSoftwareSnapshotMgmt3 interface is not registered correctly with the Volume Shadow Copy Components.

Resolution:

Re-register vss_ps.dll on the DPM server:

From a command propmt issue "regsvr32 %windir%System32vss_ps.dll"

You may need to restart the “Volume Shadow Copy” service after performing this step.

If this does not resolve the issue, please follow the steps in KB940032

If performing on Windows 2008, ensure this is done from a command prompt with elevated (administrator) credentials.

Author: Dimce Hristov
Escalation Engineer
Microsoft Australia

Comments

  • Anonymous
    January 01, 2003
    After updating my Microsoft System Center Data Protection Manager 2007 (DPM 2007) to Service Pack 1