System Center 2012 – Service Manager (SCSM) : Useful Links, Guidance and Resources
After all my customer engagements, I tend to share a long list of Links, Resources and Guidance. I though it was waaaayy time that I blogged a list like this, so here it is!
VERSIONS AND UPDATES
List of Build Numbers
https://social.technet.microsoft.com/wiki/contents/articles/4226.list-of-build-numbers-for-system-center-service-manager.aspx
History:
SCSM 2010
CU1 https://support.microsoft.com/kb/983572 (oct 2010)
CU2 https://support.microsoft.com/default.aspx?scid=kb;EN-US;2193861 (oct 2010) 7.0.5826.875
CU3 - https://support.microsoft.com/kb/2390520 (oct 2010) 7.0.5826.886
SCSM 2010 SP1 - https://support.microsoft.com/kb/2484853 (Feb 2011) 7.0.6555.101
CU1 - https://support.microsoft.com/?kbid=2484853 (Feb 2011) 7.0.6555.101
CU2 - https://support.microsoft.com/kb/2542118 (may 2011) 7.0.6555.115
CU3 - https://support.microsoft.com/kb/2588492 (nov 2011) 7.0.6555.128
CU4 - https://support.microsoft.com/kb/2719826 (jul 2012) 7.0.6555.131
SCSM 2012 (7.5.1561.0)
UR1 https://support.microsoft.com/kb/2686249 (May 2012) NO Service Manager Updates
UR2 https://support.microsoft.com/kb/2706783 (nov 2012) 7.0.1561.106
UR3 https://www.microsoft.com/en-us/download/details.aspx?id=34960 (dec 2012) 7.5.1561.116
SCSM 2012 SP1
UR1 - https://support.microsoft.com/kb/2785682 (jan 2013) NO Service Manager Updates
2012 SERVICE PACK 1
What’s new in Sp1
https://technet.microsoft.com/en-us/library/jj614408
My experience of Upgrading to SP1:
https://blogs.technet.com/b/antoni/archive/2013/01/20/my-experience-of-upgrading-to-service-manager-2012-sp1-from-service-manager-2012-rtm.aspx
How Microsoft Upgrade to System Center 2012 SP1 - Service Manager SP1:
https://blogs.technet.com/b/servicemanager/archive/2013/01/23/how-microsoft-upgraded-to-system-center-2012-sp1-service-manager.aspx
SP1 Evaluation VHD
https://www.microsoft.com/en-us/download/details.aspx?id=36427
SETUP AND DEPLOYMENT
Accounts used for running setup:
https://technet.microsoft.com/en-us/library/hh495629.aspx
Infrastructure Planning and Design Guide
Details - https://blogs.technet.com/b/servicemanager/archive/2012/03/26/beta-for-infrastructure-planning-and-design-ipd-guide-for-system-center-2012-service-manager-now-available.aspx
Download - https://www.microsoft.com/en-us/download/details.aspx?id=7
Connector Account Requirements:
https://technet.microsoft.com/library/hh495662.aspx
Disaster Recovery Guide for System Center 2012 - Service Manager
https://technet.microsoft.com/en-us/library/hh495602
Port Assignments
https://technet.microsoft.com/en-us/library/hh495567.aspx
Quick-Start Deployment Guide
https://blogs.technet.com/b/kevinholman/archive/2013/01/16/service-manager-2012-sp1-quickstart-deployment-guide.aspx
SSP Installation
https://www.petri.co.il/self-service-portal-installation.htm
TROUBLESHOOTING ISSUES
Troubleshooting Workflow Performance And Delays
https://blogs.technet.com/b/servicemanager/archive/2013/01/14/troubleshooting-workflow-performance-and-delays.aspx
Data Warehouse / Cube Processing
https://blogs.technet.com/b/thomase/archive/2012/08/27/data-warehouse-jobs-keep-failing.aspx
PERFORMANCE, ARCHITETURE
Why Work Item IDs do not increment uniformly:
https://blogs.technet.com/b/servicemanager/archive/2011/04/06/faq-why-don-t-work-item-ids-increment-uniformly.aspx
Visio Diagram of Data Model
https://blogs.technet.com/b/servicemanager/archive/2011/02/01/model-visio-diagram-released-job-aids-package-update-update-on-resource-kit.aspx
Hardware Performance:
https://technet.microsoft.com/en-us/library/hh519601.aspx
Guidance for Installing System Center 2012 - Service Manager on Virtual Machines
https://technet.microsoft.com/en-us/library/hh495572.aspx
Planning for Performance and Scalability (includes link to job aids which includes sizing helper)
https://technet.microsoft.com/en-us/library/hh495684.aspx
Service Manager Performance
https://technet.microsoft.com/en-us/library/hh519624.aspx
Grooming / Data Retention
This is the best article I know that describes grooming and data retention for the Service Manager DB:
https://blogs.technet.com/b/servicemanager/archive/2009/09/18/data-retention-policies-aka-grooming-in-the-servicemanager-database.aspx
Retention in the Data Warehouse
https://blogs.technet.com/b/servicemanager/archive/2011/06/07/how-much-data-do-we-retain-in-the-service-manager-data-warehouse.aspx
In summary:
When something is deleted (manually or via a connector) it is marked as ‘PendingDeletion’ in the ServiceManager database.
When it is flagged like this, it will not be visible to console users.
It is important to know also that deleting a connector will flag all data that was imported via it, for deletion.
When our grooming job next runs (daily at 3am by default) then the item actually gets deleted from the Service Manager database. Prior to this job running, an object can be restored that was accidentally deleted, using the restore option in the console.
In terms of the Warehouse, this will store all data for 3 years by default, and grooming has to be adjusted manually in the SQL tables for each kind of data, as described in the blog article above.
OUT-OF-BOX CONFIGURATION
Service Manager 101 Focus on Incident Management
https://blogs.technet.com/b/antoni/archive/2012/08/13/service-manager-101-part-1-incident-management.aspx
User Role Permissions
https://technet.microsoft.com/en-us/library/hh495625.aspx
Required SharePoint Permissions for access to SSP
https://technet.microsoft.com/en-us/library/hh495661
User Roles PowerShell Report Using SMLets
https://blogs.technet.com/b/servicemanager/archive/2011/12/01/userroles-powershell-report-using-smlets.aspx
Differences between ‘My Incidents’ and ‘Assigned to Me’ Incident views
Although both of these views will show incidents that are assigned to the logged on user looking at the view, the difference between these views is the columns that are displayed.
The ‘Assigned to Me’ includes SLA-related columns.
Incident vs. Incident (Advanced) Class Use
It is necessary to use the Incident (Advanced) class if it is necessary to base views and queues on criteria involving relationships, for instance a queue showing all incidents where the Assigned To User is empty.
Views created using the ‘Advanced’ class will take longer to load than those using the basic class, due to the amount of data loaded. More detail on this can be found here:
https://blogs.technet.com/b/servicemanager/archive/2010/12/02/faq-why-is-my-custom-incident-view-so-slow.aspx
SLA Management and Notifications
https://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-service-level-management.aspx
https://blogs.technet.com/b/servicemanager/archive/2012/02/07/notifying-before-sla-breaches.aspx
https://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-import-holidays-in-sla-calendar.aspx
Release Management
https://technet.microsoft.com/en-us/library/hh495636.aspx
Sample helpdesk Scenarios:
https://blogs.technet.com/b/servicemanager/archive/2009/11/02/implementing-sample-helpdesk-scenario-in-incident-management-1.aspx
https://blogs.technet.com/b/servicemanager/archive/2009/11/02/implementing-sample-helpdesk-scenario-in-incident-management-2.aspx
SCENARIO WALKTHROUGHS
Service Manager 101: focus on incident Management
https://blogs.technet.com/b/antoni/archive/2012/08/13/service-manager-101-part-1-incident-management.aspx
Create an Incident on behalf of another user in the SSP (another blog post of mine)
https://blogs.technet.com/b/antoni/archive/2012/06/06/how-to-raise-an-incident-on-behalf-of-a-different-user.aspx
Publishing Announcements to the self-service Portal
https://blogs.technet.com/b/servicemanager/archive/2012/02/22/publishing-service-manager-announcements-to-sharepoint-using-orchestrator.aspx
Importing holidays from Outlook into SLA calendar:
https://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-import-holidays-in-sla-calendar.aspx
Publishing Data to a SharePoint Calendar:
https://blogs.technet.com/b/servicemanager/archive/2010/07/02/publishing-work-item-to-part-1-sharepoint-calendar.aspx
Surveys Using SharePoint:
https://blogs.technet.com/b/servicemanager/archive/2009/12/08/incident-resolution-satisfaction-surveys-on-sharepoint.aspx
VIP users:
https://contoso.se/blog/?p=1592
Reset password:
https://contoso.se/blog/?p=3085
Dynamic approval steps in Service Manager with a bit of Orchestrator magic
https://contoso.se/blog/?p=2872
Hide Incident Classification list in SCSM end portal?
https://gallery.technet.microsoft.com/Service-Manager-12-Self-7605e788/view/Discussions
SCSM 2012: Attach file on incident creation
https://scug.be/valerie/2012/04/19/scsm-2012-attach-file-on-incident-creation/
Options for Self Service Software Provisioning:
https://blogs.technet.com/b/servicemanager/archive/2012/04/06/how-to-do-self-service-software-provisioning-with-system-center-2012.aspx
https://blogs.technet.com/b/kghelani/archive/2012/02/06/how-to-redirect-a-request-offering-to-a-request-on-another-site.aspx
Controlling Access to Knowledge Articles
https://blogs.technet.com/b/servicemanager/archive/2010/02/02/how-to-target-knowledge-articles-at-different-groups-of-users.aspx
How to delete items from the Incident Classification List
https://social.technet.microsoft.com/forums/en-us/systemcenterservicemanager/thread/024D4824-8708-4413-AD06-0326EB2D60A2
Deleting work items created for test purposes
https://social.technet.microsoft.com/Forums/en-US/systemcenterservicemanager/thread/92b839bc-dfa5-4760-a9c5-1d11f3f88cfb
Using And / Or Criteria in Workflows and Notification Subscriptions
https://blogs.technet.com/b/servicemanager/archive/2010/11/30/using-and-or-criteria-in-workflow-and-notification-subscriptions.aspx
Change Request and Incident Data passed to Activities
This requires some custom coding and class customization using the authoring tool as described here:
https://garydavidson.net/?p=82
EMAIL INTEGRATION
Out of the box, the following is provided: Incident from incoming email - https://technet.microsoft.com/en-us/library/jj900204.aspx
Outgoing Emails as Work Items are Created / Updated using the workflow / subscription functionality
(For example an incident is assigned to a specific support group like Tier1, so create a subscription to notify a Tier1 DL that a new incident has been assigned to the support group and needs to be individually assigned)
Exchange Connector:
https://blogs.technet.com/b/servicemanager/archive/2012/04/15/exchange-connector-3-0-rc-released.aspx
https://blogs.technet.com/b/servicemanager/archive/2013/02/07/update-on-exchange-connector.aspx
Notify upon Incident / Activity Assignment or Re-Assignment:
https://blogs.technet.com/b/servicemanager/archive/2009/12/15/custom-notification-workflow-on-incident-assignement-or-re-assignment.aspx
https://blogs.technet.com/b/servicemanager/archive/2010/03/12/custom-notification-workflow-on-activity-assignment-or-reassignment.aspx
Creating Notification templates
https://blogs.technet.com/b/servicemanager/archive/2009/09/28/creating-notification-templates-in-system-center-service-manager.aspx
Using Data Properties From the Parent Work Items in Activity Email Templates
https://blogs.technet.com/b/servicemanager/archive/2012/04/03/using-data-properties-from-the-parent-work-items-in-activity-email-templates.aspx
Using Mail-Enabled Universal Security Groups (MEUSGs) to notify groups
https://blogs.technet.com/b/servicemanager/archive/2010/09/24/automatically-notifying-groups-of-users.aspx
Use MS Word to Create HTML for notification templates:
https://blogs.technet.com/b/antoni/archive/2012/08/13/service-manager-101-part-1-incident-management.aspx
==================
AUTHORING AND CUSTOMIZATIONS
AUTHORING - TOOLS
2012 RTM Tool - https://www.microsoft.com/en-us/download/details.aspx?id=28726
2012 SP1 Tool - https://www.microsoft.com/en-us/download/details.aspx?id=36214
GENERAL AUTHORING GUIDANCE
What Kind of Skills are Needed to Customize or Extend SCSM
https://blogs.technet.com/b/servicemanager/archive/2010/04/27/what-kinds-of-skills-do-i-need-to-customize-extend-service-manager.aspx
Service Manager 2012 Authoring Guide
https://technet.microsoft.com/en-us/library/hh495563.aspx
CUSTOM VIEWS
Custom Views based on Type Projections (Example - All the incidents assigned to a anybody that is in a particular office or department)
https://blogs.technet.com/b/servicemanager/archive/2010/02/02/creating-views-that-use-related-property-criteria-type-projections-software-views-example.aspx
https://blogs.msdn.com/b/jakuboleksy/archive/2009/01/20/getting-started-with-type-projections.aspx
Creating Views based on User – e.g. a view to show all incidents assigned to a specific user etc. (should help with view by Department too):
https://blogs.technet.com/b/servicemanager/archive/2010/12/02/faq-why-is-my-custom-incident-view-so-slow.aspx
All Work Items Assigned to me View:
https://blogs.technet.com/b/servicemanager/archive/2010/09/28/all-work-items-assigned-to-me-view.aspx
Changing column headers in Views:
https://blogs.technet.com/b/servicemanager/archive/2010/07/21/showing-the-correct-display-name-for-related-objects-in-view-columns.aspx
CUSTOM TASKS
Create a Custom task to reopen incident
https://blogs.litware.se/?p=646
Creating an Incident from a template more quickly (avoiding need to use template picker)
https://blogs.technet.com/b/servicemanager/archive/2011/09/08/incident-quick-templates.aspx
‘Request User Input’ Task
https://blogs.technet.com/b/servicemanager/archive/2009/12/13/requesting-input-from-user-about-an-incident.aspx
Configuration Manager remote assistance task
https://scug.be/scsm/2011/10/24/sccm-remote-assistance-task-in-scsm-console-via-console
MANAGEMENT PACKS
Management Pack Best Practices:
https://scsmguru.wordpress.com/2012/05/10/staying-organized-with-scsm-beware-of-the-management-pack-jungle/
Sealing a Management Pack in System Center 2012 Service Manager
https://blogs.technet.com/b/servicemanager/archive/2012/03/01/sealing-a-management-pack-in-system-center-2012-service-manager.aspx
https://scsmnz.net/sealing-a-management-pack-using-fastseal-exe/
SN.EXE Tool included in Windows SDK Download:
sn.exe https://www.microsoft.com/en-us/download/details.aspx?id=8279
Sealing Management Packs using the Authoring Tool:
https://blogs.technet.com/b/servicemanager/archive/2009/12/25/sealing-management-packs.aspx
FORM CUSTOMIZATION
Good tips on Form Customization:
https://blogs.technet.com/b/servicemanager/archive/2011/01/14/customizing-forms-part-1-adding-a-new-user-picker-control-to-the-incident-form.aspx
https://blogs.technet.com/b/servicemanager/archive/2011/01/14/customizing-forms-part-2-adding-the-affected-user-picker-to-the-change-request-form.aspx
How you can create custom forms using XAML and C# code
https://blogs.technet.com/b/servicemanager/archive/2010/01/08/creating-custom-forms-for-service-manager-using-custom-controls-service-request-example.aspx
Adding Custom Properties to a class and a form:
https://blogs.technet.com/b/servicemanager/archive/2010/05/11/adding-a-custom-property-to-a-form-support-group-property-for-problem-form-example.aspx
Creating Custom Controls for use in forms:
https://blog.scsmsolutions.com/2011/08/create-custom-user-control-for-scsm-2010/
CLASS / PROPERTY CUSTOMIZATION
Add Account Dept ID Property to Windows Computer class:
https://blogs.technet.com/b/servicemanager/archive/2010/09/27/demo-video-how-to-extend-the-data-model-in-scsm-using-the-authoring-tool.aspx
Create a Monitor Class:
https://blog.scsmfaq.ch/2011/01/01/creating-classes/
Add a Customer / Company Class:
https://blog.scsmfaq.ch/2011/01/24/make-service-manager-customer-aware/
Create a Quick Call Work Item class:
https://contoso.se/blog/?p=1827
CUSTOM WORKFLOWS
Creating Workflows with the Authoring tool:
https://blogs.technet.com/b/servicemanager/archive/2009/10/29/service-manager-authoring-tool-the-abcds.aspx
REPORTING AND DASHBOARDS
https://social.technet.microsoft.com/wiki/contents/articles/15608.system-center-service-manager-data-warehouse-and-reporting.aspx
Reports, Dashboards and Cubes
https://www.2013mms.com/digitalmms - Service Delivery & Automation>Service Manager 2012: System Center Data Warehouse, Reporting and Dashboards
POWERSHELL, SCSM CMDLETS, SMLETS
Service Manager Data Warehouse CMDLESTS
https://technet.microsoft.com/en-us/library/hh541724.aspx
Service Manager Administrator CMDLETS:
https://technet.microsoft.com/en-us/library/hh305227.aspx
CODEPLEX SMLETS
https://smlets.codeplex.com/
Using SMlets
https://blog.scsmfaq.ch/2011/01/12/auto-close-resolved-incidents
Changing incident status (automatically closing) with PowerShell Scheduled Tasks
https://scug.be/valerie/2011/12/05/scsm-2012-auto-close-resolved-incidents-after-x-days/
I actually used the script in the comments section of this link to come up with the following:
https://blogs.technet.com/b/servicemanager/archive/2012/05/22/automatically-closing-completed-scsm-service-requests-with-orchestrator.aspx
CD 'C:\Program Files\Microsoft System Center 2012\Service Manager\Powershell'
Import-Module .\System.Center.Service.Manager.psd1
$SomeDaysOld = (get-date).adddays(-3)
$UNC_Now = (get-date).ToUniversalTime()
$IncidentClass = Get-SCClass -Name System.workitem.incident
$Inc_resolved = Get-SCClassInstance -Class $IncidentClass -Filter "Status -eq IncidentStatusEnum.Resolved" | ?{$_.ResolvedDate -lt $SomeDaysOld}
If ($Inc_resolved -ne $null)
{
foreach ($Inc in $Inc_resolved)
{
$Inc.Status = "bd0ae7c4-3315-2eb3-7933-82dfc482dbaf"
$Inc.ClosedDate = $UNC_Now
Update-SCClassInstance -Instance $Inc
}
}
Remove-Module System.Center.Service.Manager
Note, the full script at the link Includes Service Requests, but I just wanted to do this for incidents. My above example would close incidents where the resolve date is more than 3 days ago. This can be changed in the third line.
Once you have a script like this, it can be saved and ran as a scheduled task, or you can schedule it to run as a workflow either using the Service Manager Authoring tool or Orchestrator.
Deleting work items created for test purposes
Note in SCSM2012, there is a built-in powershell cmdlet that can be used, removing the need to download and use the smlets from codeplex.
https://social.technet.microsoft.com/Forums/en-US/systemcenterservicemanager/thread/92b839bc-dfa5-4760-a9c5-1d11f3f88cfb
CSV IMPORT
Using the CSV Import Feature
https://blogs.technet.com/b/servicemanager/archive/2009/05/26/using-the-csv-import-feature.aspx
Using a CSV File to Import Data into Service Manager
https://technet.microsoft.com/en-us/library/ff460878.aspx
Importing Users via csv and setting locale and time zone information
https://blogs.technet.com/b/servicemanager/archive/2010/04/12/importing-users-via-csv-and-setting-locale-and-time-zone-information.aspx
Another CSV import Example
https://scug.be/blogs/scsm/archive/2009/12/16/importing-data-into-scsm-part4-the-manual-amp-csv-import-ci-creation.aspx
SELF-SERVICE PORTAL (SSP)
Customizing the SCSM 2012 Self-Service Portal–How do I change the “Need Help?” or Description Text?
https://blogs.technet.com/b/servicemanager/archive/2012/02/06/customizing-the-scsm-2012-self-service-portal-how-do-i-change-the-need-help-or-description-text.aspx
Customizing the self-service portal to have a generic request point to a service request rather than an incident:
https://blogs.technet.com/b/servicemanager/archive/2012/02/13/changing-the-generic-request-in-portal-to-point-to-service-request-template.aspx
Customize the SSP Portal Header:
https://blogs.technet.com/b/servicemanager/archive/2012/05/10/faq-how-do-i-customize-the-smportal-header-on-the-portal-to-something-else.aspx
How to Write a Custom Webpart using Service Manager Base Webpart
https://blogs.technet.com/b/servicemanager/archive/2012/02/07/how-to-write-a-custom-webpart-using-service-manager-base-webpart.aspx
How to Deploy Service Manager Webparts to an Existing SharePoint Site
https://blogs.technet.com/b/servicemanager/archive/2012/01/27/how-to-deploy-service-manager-webparts-to-an-existing-sharepoint-site.aspx
Part I - Custom Silverlight module for Service Manager 2012 portal
https://blogs.technet.com/b/servicemanager/archive/2012/01/05/custom-silverlight-module-for-service-manager-2012-portal.aspx
SYSTEM CENTER CONNECTORS / INTEGRATION
SCCM, SCSM and Primary User
The Primary User field is populated based upon the User Affinity data which is automatically brought in by the Configuration Manager connector. This has the effect of displaying default CIs for selection, when picking an affected user:
Setting up User affinity resources:
https://technet.microsoft.com/en-us/library/gg699365.aspx
https://technet.microsoft.com/en-us/video/Video/hh550076
Configuration Manager remote assistance task
https://scug.be/scsm/2011/10/24/sccm-remote-assistance-task-in-scsm-console-via-console
Enabling Asset Intelligence in Configuration Manager to populate Software Inventory Details:
Asset Intelligence in Configuration Manager: https://technet.microsoft.com/en-us/library/cc161988
Application Approval Workflow Solution Accelerator
This is a Solution Accelerator available from Microsoft which provides required integration pieces for config Mgr, Orchestrator and Service Manager 2012 in order to allow end users to request software via the Config Mgr application catalog, and for Service Manager to
track and control the approval process.
Download - https://www.microsoft.com/en-us/download/details.aspx?id=29687
Demo video - https://blogs.technet.com/b/servicemanager/archive/2012/04/05/demo-application-approval-workflow-aaw-solution-accelerator.aspx
Working with Orchestrator and Relationships
https://blogs.technet.com/b/servicemanager/archive/2012/05/22/working-with-relationships-in-the-scsm-orchestrator-integration-pack.aspx
Orchestrator and Service Manager Integration Training:
https://www.microsoftvirtualacademy.com/tracks/system-center-2012-orchestrator-service-manager
Real World Examples of Service Manager and Orchestrator Integration
https://blogs.technet.com/b/servicemanager/archive/2011/11/10/demo-automating-service-request-fulfillment-from-the-scsm-service-catalog-with-orchestrator-real-world-examples.aspx
FAQ: why don’t new folders / Runbooks show up in SCSM?
https://blogs.technet.com/b/servicemanager/archive/2012/04/22/faq-why-don-t-my-new-folders-runbooks-show-up-in-the-scsm-orchestrator-connector.aspx
Runbook Statuses in Service Manager
https://blogs.technet.com/b/servicemanager/archive/2012/02/21/runbook-statuses-in-service-manager.aspx
Using Orchestrator
https://blogs.technet.com/b/servicemanager/archive/2012/05/22/automatically-closing-completed-scsm-service-requests-with-orchestrator.aspx
How to Import Management Packs for System Center Operations Manager Configuration Item Connectors
https://technet.microsoft.com/en-us/library/hh519707.aspx
Network device import
https://blogs.catapultsystems.com/cfuller/archive/2012/07/13/how-do-i-integrate-operations-manager-2012-network-devices-into-service-manager-2012-as-configuration-items-%5Bscsm-scom-sysctr%5D.aspx
3RD PARTY ADD-ONS
Cireson - https://www.cireson.com/
Provance - https://provance.com/
GridPro - https://www.gridpro.se/en/
TRAINING AND CERTIFICATION
Private Cloud MCSE Certification
https://www.microsoft.com/learning/en/us/certification/cert-private-cloud.aspx
Private Cloud Jump Start Training
https://technet.microsoft.com/en-us/video/private-cloud-jump-start-02-configure-and-deploy-infrastructure-components
Microsoft Virtual Academy Training
https://blogs.technet.com/b/servicemanager/archive/2012/06/08/free-training-microsoft-virtual-academy-course-for-service-manager-2012.aspx
PRIVATE CLOUD
Private Cloud Demo Extravaganza Videos!
https://blogs.technet.com/b/orchestrator/archive/2012/05/22/private-cloud-demo-extravaganza-videos.aspx
Session Recordings and Slide decks from Microsoft Management Summit 2012
https://www.mms-2012.com/digitalmms
EVENTS / USER GROUPS
MMS (Microsoft Management Summit)
MMS is our annual System Center / Manageability Conference that we have held historically either in Las Vegas or San Diego.
The links to the recordings of the 2012 sessions together with the opportunity to register for MMS 2013 can be found at the MMS 2013 website:
https://www.2013mms.com/
BLOGS
System Center Community Wiki Page
https://blogs.technet.com/b/servicemanager/archive/2012/06/06/new-how-to-participate-in-the-system-center-community-wiki-page.a
Comments
Anonymous
January 01, 2003
Hi, My name is Mohamed from Expit, I wanted to share with everyone background info about a product we released sometime back. It’s a connector for Microsoft project that allows users to integrate MS Project professional 2010 with Microsoft System Center Services Manager 2012 (SCSM). The product is freely available at www.expit.com/ProjectConnector.aspx It basically allows users to convert workflow templates in SCSM into task sequences in project. The connector also syncs project tasks as tickets into SCSM. Please check it out and let us know what you would with for in the next release, we are in the process of building a new edition to cater for the greater community wish list of features.Anonymous
February 09, 2013
Good post .......very informative....ThanksAnonymous
December 10, 2013
This is probably the best compilation of links about SCSM and its features and capabilities that I have ever seen. Fantastic post!Anonymous
February 23, 2014
Thank you for the superb compilation... Cannot thank enough for this wonderful All-in-one useful links/ resources. Thanks a million. :-)Anonymous
November 17, 2014
hi, Attachment is showing but unable to view attachment. any ideas?
Thanks