How to: Undo Service Shipments

You can cancel a service shipment that has been posted by mistake or contains some erroneous information.

To undo a service shipment

1. In the Search box, enter Posted Service Shipments, and then choose the related link.

2. Open the relevant posted service shipment.

3. On the Lines FastTab, choose Actions, choose Shipment, and then choose Service Shipment Lines. The Posted Service Shipment Lines window opens.

4. Select the relevant line.

5. On the Actions tab, in the Functions group, choose Undo Shipment.

A balancing service shipment line is inserted with negative corresponding values in the Quantity Invoiced and Quantity fields. Relevant ledger entries are also generated.

Note

You will not be able to undo a service shipment that has already been invoiced.

See Also

Tasks

How to: Undo Service Consumption
How to: Register Service Operations